Returns policies

Summary

Burlington Coat Factory
Costume SuperCenter
Mac Mall
Appliances Connection
GameStop
Hammacher Schlemmer
Trainz
eBags
MindWare
Kohls
Walgreens
MisterArt
Calendars
Bewild
The Container Store
Meat Processing Products
Grand Slam New York
PureFormulas
Lulu & Georgia
Lamps Plus
Aj Madison
Belle and June
AHAlife
The Green Life
World Market
BrickHouse Security
Brookstone
refurb.io USA
Perry Ellis
GUESS Factory
G by GUESS
Dorothy Perkins
Talbots
Frank & Oak
Moosejaw
French Connection
Marks & Spencer London
Francesca's
Loft
Edressme
Adrianna Papell
1928 Jewelry
Amuze
Aeropostale
Rainbow Shops
Forever 21
Joe's New Balance Outlet
G.H. Bass
The Outnet
Finishline
JackRabbit
Nordstrom
Cupshe
Swimsuits for all
HerRoom
Frederick's
Unique Vintage
Unspoken Fashion
FSAstore
Total Diabetes Supply
Anytime Costumes
Child of Wild
Zales
Chicos
Princeton Watches
shoes.com
Clarks Shoes
BaubleBar
Forzieri
FAITHFULL THE BRAND
Hatcountry
Stylebop
Tilly's
Bike Bandit
Paragon Sports
Mr. Porter
Lego
Garage
Lands' End
Worldwide Golf Shops
Wilsons Leather
A1 Supplements
EMS
U.S. Outdoor
Free Country
Speedo
Columbia
Payless
Field Supply
Ties
Carson-Dellosa Publishing
US Toy
Stash Tea
Shoe Carnival
Kidrobot
Villeroy & Boch
Express
Sutro Pool & Spa Market
South Moon Under
BURKE DECOR
Reeds Jewelers
GODIVA
Nearly Natural
Molton Brown
The Little Link
BCBGeneration
sharp&dapper
Stage
ZOOSHOO
New York & Company
Shiekh
Grace and Lace
Polarn O.Pyret
PUMA
New Balance
Sole Society
GUESS
YCMC
Revolve Clothing
Billabong
Alternative Apparel
Metal Mulisha
RefrigiWear
Hearth Song
Chicco
Information
Big Dogs
CafePress
Vitamin Shoppe
Fit & Fresh
Tervis
Bodybuilding
Beauty Bridge
Gaiam
Only Natural Pet
KEETSA
SmartHome
Life is Good
Natalie B. Jewelry
KingIce
Jo-Ann
Saks Fifth Avenue OFF 5TH

Returns policy for Burlington Coat Factory

Return by Mail

Complete the Return Section of your packing slip.
Circle the item number of the item/items you are returning.
Burlington will refund your credit card for the purchase amount less shipping and handling within 14 business days of receipt of your return, however, it may take up to two full billing cycles for your credit to appear on your credit card statement.
You will receive an email notifying you when we have received your return and credited your account.

Note: You are responsible for all return shipping charges unless otherwise noted on your packing slip.

General Return Policy

All items must be returned within 30 days of purchase.
Please bring your original receipt or shipping confirmation email.
Merchandise must be in new condition, unused and unwashed and in its original packaging.
Refunds will be issued in the original form of payment.
Non-receipted returns, accompanied by a photo ID (driver's license, state issued non-driver ID, passport, or military ID) and returns after 60 days will receive a gift card for the lowest selling price.

Online Policy

Shipping charges are non-refundable.
Due to health and sanitary reasons, breast pumps, breast pump accessories and fragrances are not returnable under any conditions.
Some merchandise returns are subject to a re-stocking fee. This is stated on the individual product pages.
Many of our vendor-fulfilled items (special orders) may need to be returned to the specified vendor. Please refer to the return address on your packing slip.
Returns from orders placed with PayPal can only be returned by mail or in store. Please see below for how your account will be credited.*
We apologize; we do not currently offer an exchange program for items returned by mail. You must place a new order for the desired items at burlingtoncoatfactory.com.

Please note: you will be charged for shipping and handling on your new order.


Returns policy for Costume SuperCenter

Costumes may only be returned, if they are unworn and in new condition with original packaging within ten (10) days of receipt. We strongly recommend that you use our online returns website at http://costumes.upsrow.com to print a prepaid label for your return shipment. Using this fast and easy tool ensures that your return package is properly tracked and delivery receipt is confirmed. When you use our pre-paid UPS shipping label, the return shipping fee of $7.99 will be deducted from the value of your returned item(s) when we process your credit.

If an order is returned to sender as the address is undeliverable or the customer has refused delivery, a $15.00 fee will ba assessed to the merchandise total of the returned items. The original shipping costs will not be refunded.

You may also choose your own shipping method to send us your Product Returns. However, we strongly suggest that you choose a shipping method that includes the ability to track your order. We will not be held responsible for crediting your account if you cannot verify receipt of the Product Return.

 

All costs associated with shipping Product Returns are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued to you for the price of the item(s) being returned. If your order was placed with a check or money order, you will receive a check.

 

The following accessories may only be returned if in unopened and in factory sealed packages: (including, but not limited to) make-up, hats, wigs, beards, moustaches, eyebrows, eyelashes or any other artificial hair item, teeth, undergarments including stockings, noses, CDs and video tapes. These products are NOT returnable if the package or box/bag is not factory sealed.

 

Returning Shoes: All shoes that are returned must be unmarked (without scuffs), unused and in new condition.

 

Special Order Items(including personalized party supplies) and all Mascot Costumes are not returnable.

 

Send returns to:
Costume Returns
1620 E. Stateline Rd.
Suite 101
Southaven, MS 38671


Returns policy for Mac Mall

MacMall prides itself on a tradition of outstanding customer care and support. Our devoted team of account representatives understands that our customers are the hallmark of our enduring partnerships.

If you are not satisfied with your purchase, you may return most items within 14 days of the date of shipment. We will exchange items or give you a refund for the full amount of your order. All returned items must be in their original box and include packing material, manuals and all accessories.

At MacMall’s discretion, a restocking fee may be charged if your product is opened or is not returned in its original condition, box or is missing packing material, manuals or any accessories.

Most of the products sold by MacMall are subject to a manufacturer's warranty. The warranty provided by the manufacturer is the first place to look for assistance with difficulties that may accompany your purchase. To obtain information regarding manufacturer's warranties, please refer to their website or contact us at 1-800-MACMALL or warrantyinfo@macmall.com

APPLE COMPUTER PRODUCTS: Apple offers a one year warranty on all new equipment. During the warranty period, you may call 1-800-275-2273 to receive warranty service. Apple will attempt to solve your problem via phone. If they are unable to solve the problem, they will either dispatch a replacement via Airborne Express or will direct you to the closest Apple service center. In most cases, contacting the 800 number is the most expedient manner to obtain warranty service on Apple equipment.

NO RETURNS OR EXCHANGES FOR:

- Product is returned incomplete or defaced
- All consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, etc.) once unwrapped
- Returned items with a different serial number from what was originally sent
- Warranty cards are filled out
- You (purchaser) do not have your original receipt (No copies or facsimiles will be accepted)

CUSTOM CONFIGURATIONS or ENGRAVED ITEMS: No returns or refunds will be made for items that are special ordered for you, are for unusual custom configurations of systems or for items that have been engraved.

SOFTWARE: Opened software, and Electronic Download Software (ESD), are not returnable. Unopened software, after 7 days of receipt of product, is also not returnable. All licensing sales are final. Defective software may be returned within 7 days of invoice date only for exchange of the same title. Original shipping charges are not refundable. Shipping charges on returned software are the responsibility of the customer.

DAMAGED SHIPMENTS: If your shipment arrives damaged: You must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in, and notify MacMall immediately to arrange for a carrier inspection and pick up of damaged merchandise.

HOW TO RETURN PRODUCTS: Please contact MacMall within 14 days of shipment for a Return Authorization (RA) number before returning your product to MacMall. No returns of any type will be accepted without a RA number. For faster service, please have the following information on hand when calling for an RA number: customer name, order number, item number and serial number and the reason for the return. Once an item arrives at MacMall, we will immediately send a replacement or issue a refund. Returns must be made within 15 days of Return Authorization being provided.

Shipping charges: Original shipping charges are not refundable. Shipping charges on returned products are the responsibility of the customer. MacMall will match the shipping method and pay for shipping charges on replacement or exchange products. We strongly recommend you fully insure your return shipment in case of loss or damage.


Returns policy for Appliances Connection

AppliancesConnection offers a 30 Day Hassle-Free Return Policy from the date of receipt of merchandise. If, for whatever reason, you are not 100% satisfied with your purchase, you could return it to our warehouse for a full refund. Just go through our easy online process under my account, submit a web ticket and receive an RMA number.

Requirements for a Full Refund

- Item(s) must be in new condition, in the state that it was received.
- Item(s) must be returned with all original packaging and accessories, including blank warranty card, UPC code and no rebates have been filed and/or claimed.
- Item must be shipped back to us fully insured using a trackable shipping method.

When a Fee will be Deducted From Your Return

- If you choose to have AppliancesConnection.com pick up and return the item(s), you will receive a refund less $0.75 per pound return shipping fee.
- If you refuse delivery for any other reason besides a damaged product, you will receive a refund less the outbound and inbound shipping, rated at $0.75 per pound, and a 10% restocking fee.
- If you refuse the entire shipment if only a part is damaged, you will receive a refund less the outbound and inbound shipping, rated at $0.75 per pound, and a 10% restocking fee for the non-damaged merchandise.
- Items that are returned to us because the address was invalid and could not be delivered will receive a refund less outbound and inbound shipping, rated at $0.75 per pound, and a 10% restocking fee.
- If your order included a package discount, the discount will be void and you will not be credited for the total amount of the discount.
- If an item is returned in a condition other than new.
- If parts or accessories are missing from the original packaging.

When Can I Not Return A Product

- It has been more than 30 days from the date you received your shipment
- Item is marked as "Final Sale" or "Special Order"
- Item is in used condition
- Warranty card has been filled out or the product has been registered or serviced, or rebates have been filed and/or claimed for the product(s) you want to return.

How Do I Return A Product

- Simply log into My Account (www.appliancesconnection.com/myaccount.html), view your recent orders and a request to return a valid product will be available for up to 30 Days from the shipping date.
- You may also request a product return by submitting a web ticket (www.appliancesconnection.com/ticket-support.html).
- Additionally, you can also request a return by calling our customer service department at 800-299-9470 ext 1502.
- Once you have contacted us for a return, an RMA form will be issued with the address where to ship the item(s) back to the appropriate warehouse.

What Steps Can I Take To Avoid A Return

- If you are purchasing an electrical appliance, please check the voltage, fuel and gas type requirements to make sure that you have selected an appropriate model. If you are not sure, please consult your contractor.
- If you are purchasing built-in appliances, or plan on using your appliance in a built-in setting, please make sure to check the cutout dimensions of the units you are ordering to ensure that they will fit into the space. Don't forget to account for airflow, door swings and openings!
- If your item arrives with minor or cosmetic damages due to shipping, don't worry. We can attempt to replace the damaged parts or door damage on the product.
- If ordering furniture or other large products, please make sure to measure the area that they will be placed, taking into account space for walking room or drawers/doors open.
- Please make sure that the item that you are ordering will fit through the doorway to your residence. Additional fees may apply if the door must be removed. If you order In-Home Delivery, but the item does not fit, the shipping company will leave the product right outside or on a porch or garage.
- If your product arrives to your location with a manufacturer malfunction, you need not worry. All products sold by AppliancesConnection.com in new condition will be fully covered under the manufacturer's warranty. If the product malfunctions within our 30 Day Return Policy, AppliancesConnection.com will ensure that your product will be returned to factory standard condition or if the manufacturer deems it unrepairable, will pick up the item and exchange it or provide you with a refund. After the 30 Day Return Policy, we will assist you in working with the manufacturer to get parts, repair or replacement under the manufacturer's warranty, or you can contact the manufacturer directly.

Exchange Policy

- If you would like to exchange your brand new product within the 30 Day Return Policy, you can either return the product back to us at your expense, or if you prefer that we pick up the unit, you will be credited less the cost of shipping to come back to us, rated at $0.75 per pound. You will be charged for the difference between the item returned and the new item, and if the item is less expensive, we will provide a credit back to your account once the item has been received at our warehouse in good condition.
- If you require technical support, manufacturer warranty information, product manuals or repair locations, please contact the manufacturer of your product(s) directly, or log into your account and submit a question via our web ticket system.

Delivery Policy

- At the time of delivery, an adult is required to sign and accept the delivery.
- All deliveries are fully insured from the day it leaves our warehouse until it reaches your location.
- You must inspect all product(s), check the unit for damage on both the interior and exterior of the carton prior to signing for the delivery.
- For large products delivered by truck, delivery insurance solely covers damages to merchandise noticed during unboxing and inspection and noted on the freight carrier's bill of lading. Neither AppliancesConnection, nor the shipper, shall be held liable for any damages that have not been properly noted and reported.
- All damages must be noted on the Bill Of Lading of the shipping company and refuse the delivery for the damaged product(s) only, not the entire order.
- For UPS or Fedex deliveries, you have 24 hours to report any damages.

- It is required that you take photos of any damage that you notice in order to use as proof.
- For inside deliveries, you must make sure your walls and floors are covered. Neither Appliances Connection nor the shipping company will be held responsible for damages to your personal property.
- Our customer service department must be notified within 24 hours of delivery for all damages by submitting a web ticket (www.appliancesconnection.com/ticket-support.html).

Order Cancellation Policy

- You may cancel an order at any time prior to it shipping out.
- "Special Order" or "Final Sale" products may not be cancelled at any time.
- If you cancel, return or exchange any part of your order, you will forfeit your package discount and you will be credited less the amount of the total discount.

Product Image and Specifications Policy

- The product images on this site are there to give you an idea of how the product looks. You cannot rely solely on the image when placing an order.
- Some images may be there to show a product feature, design, handle style, finish etc.
- Sometimes, the manufacturer does not provide an image for the item, but will provide a similar image or a different color to give you an idea of what the product looks like.
- You must carefully read the specifications or ask one of our sales associates for any information that you are unclear about.
- Specifications on our site may not always be correct, as the manufacturer can change the item at any time.
- For best practices, please check with the manufacturer's website for all dimensions and other specifications.


Returns policy for GameStop

Return to GameStop.com.

To return or exchange an item to GameStop.com, include the packing list, identify the reason for the return, and send it to the address on the return shipping label.

Return to any GameStop store.

Certain items may be returned by taking them to a GameStop store location in the United States. Items returned to a GameStop store location must be accompanied by the original packing list. Store return policies may vary and are subject to manager approval.

Guidelines

Refunds are issued in the original payment type. Cash purchases over $150 are subject to a refund by check issued from our corporate office within 14 business days. Customers with a gift receipt will only receive an exchange or a gift card of equal value. We reserve the right to refuse any return.

Handling costs are non-refundable. If the reason for your return is due to our error, please contact us at 1-800-883-8895 for a handling credit.

We reserve the right to refuse any return and to require that certain items be returned directly to the manufacturer.


Returns policy for Hammacher Schlemmer

Returns & Exchanges

Hammacher Schlemmer strives to ensure that our customers are 100% satisfied with their purchase; however we understand that there may be a need to request a return or exchange. Under our Lifetime Guarantee of Satisfaction, items that we sell are guaranteed for their normal life under standard non-commercial use. In the unfortunate event that you need to return an item, please refer to the applicable section below for instructions on how to return or exchange your item.

Return Form

Please include a copy of the return form you received with your shipment. If you do not have a return form, please go to [https://www.hammacher.com/images30/return-form-07092018.pdf] to print one and include it with your return package.

Returns

If you elect to receive a refund on your return, please fill out the Return Form, located on the back of the packing slip that was included in your order. If you no longer have your Return Form, please include the following information in your return package:

- Name
- Billing Address
- Billing phone number
- Order number
- Item you are returning
- Reason for the return

Refunds on orders less than 1 year from shipped date

Merchandise can be returned for a refund. Refunds will be credited back to the original form of payment, less shipping and service fees. Return processing fees are also applicable as follows:

- Packages 10 lbs. or less will be assessed a $10.95 shipping fee
- Packages over 10 lbs. will be assessed a $14.95 shipping fee

Refunds on orders more than 1 year from shipped date

Merchandise can be returned for a refund. Refunds will be credited in the form of a Hammacher Schlemmer Gift Certificate, less shipping and service fees. Return processing fees are also applicable as follows:

- Packages 10 lbs. or less will be assessed a $10.95 shipping fee
- Packages over 10 lbs. will be assessed a $14.95 shipping fee

Exchanges

If you would like to exchange your item, please fill out the Return Form, located on the back of the packing slip that was included in your order. If you no longer have your Return Form, please include the following information in your return package:

- Name
- Billing Address
- Billing phone number
- Order number
- Item you are returning
- Reason for the return
- Item number for new order

Exchanges on orders less than 1 year from shipped date

Merchandise can be exchanged for the same item or you can elect to exchange for a different item. If you choose to exchange your item for merchandise of lesser value, we will refund the difference to your original form of payment. Exchanges for items of greater value will require additional payment. Return processing fees are applicable as follows:

- Packages 10 lbs. or less will be assessed a $10.95 shipping fee
- Packages over 10 lbs. will be assessed a $14.95 shipping fee

Exchanges on orders greater than 1 year from shipped date

Merchandise can be exchanged for the same item or a different item. If you choose to exchange your item for merchandise of lesser value, we will refund the difference to you via a Hammacher Schlemmer Gift Certificate. Exchanges for items of greater value will require additional payment. Return processing fees are also applicable as follows:

- Packages 10 lbs. or less will be assessed a $10.95 shipping fee
- Packages over 10 lbs. will be assessed a $14.95 shipping fee

If the item or model being returned is no longer offered, customers will receive a Hammacher Schlemmer gift certificate for the original purchase price or pay the difference to exchange for the current model or alternate item of their choice. In the event you are exchanging for merchandise of a lesser value than the purchase price, the difference will be credited to you via gift certificate. Shipping charges on exchange orders may be applicable.

Gift Recipients

Customers who receive our merchandise as a gift may also participate in our lifetime guarantee. In the event that you need to return your item for a refund or an exchange, please include the following information with your return:

- Original Order Number
- Purchasers Name
- Purchasers Address
- Recipient’s Name
- Recipient’s Address
- Recipient’s Phone Number
- Item returned
- Reason for the return
- Item number for new order (if exchanging)

If you are unable to provide the above information, please reach out to Customer Service at 1-800-321-1484 Monday - Friday 7:30 AM - 11 PM EST and Saturday - Sunday 7:30 AM - 8 PM EST. to provide the information necessary to identify your order details.

Merchandise can be exchanged for the same item or a different item. If you choose to exchange your item for merchandise of lesser value, we will refund the difference to you via a Hammacher Schlemmer Gift Certificate. Exchanges for items of greater value will require additional payment. Return processing fees are also applicable as follows:

- Packages 10 lbs. or less will be assessed a $10.95 shipping fee
- Packages over 10 lbs. will be assessed a $14.95 shipping fee

Refunds can only be provided in the form of a Hammacher Schlemmer Gift Certificate.


Returns policy for Trainz

To return an item you must contact us within 30 days of receiving the item and prior to returning it. If an item is damaged, improperly advertised, lost in shipment, or improperly fulfilled Trainz.com, Inc. will pay for return shipping and offer a full refund or replacement. If you are returning your item for any other reason return shipping may be your responsibility and a 15% re-stocking fee may be charged for items not returned in complete original condition.

Our return policy may differ on other marketplaces. Please review the item details and return policy stated where your item was purchased if it was not from Trainz.com.

Your refund will be issued after we receive the item.

Contact us [/pages/contact-us] to start a return.


Returns policy for eBags

Easy Returns

If you are not completely satisfied with your purchase you may return any unused merchandise within 30 days, via a pre-paid UPS return label. Upon receipt of your return, a prompt refund will be issued either to your original method of payment or an eBags store credit, at your choosing.

NOTE: eBags Brand products may be returned at any time, and are guaranteed for life under the eBags Lifetime Warranty. If you wish to return an eBags Brand item after the 30 day returns period has expired, simply contact eBags Customer Care. [www.ebags.com/help/contactus]

A nominal fee of $4.95 per item will be deducted from the return credit for those customers who choose the refund option during the returns process.

eBags Rewards Members who opt for a refund to their original form of payment will receive $5 eBags Rewards credit per item returned, which will be deposited to their Rewards account when their return is received. The $5 eBags Rewards credit may be used towards a future merchandise purchase at eBags.com. Some restrictions may apply.

Customers who choose store credit at the time of return rather than a refund will be exempt from the $4.95 per item return fee. However, all customers who choose a store credit will NOT be eligible for the $5 eBags Rewards credit with their return.

What Else Do I Need To Know?

- If you received an incorrect or damaged product, please contact us immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised. [www.ebags.com/help/contactus]

- All returned items must be in the condition you received them, with all hang tags attached and in the original packaging.

- eBags will provide you with a pre-paid UPS label to return the items to us. Any UPS drop-off location will accept your return.

- Items are protected by eBags against manufacturing defects for 30 days from the receipt of shipment. After that time, please refer to the manufacturer's warranty policy. [www.ebags.com/help/warrantyotherbrands]

- If you're returning more than one item, we may ask you to ship items together or in separate boxes.

- Your refund will include the price of the bag and any taxes, but will not include any original shipping charges, if applicable. Your refund will also reflect the deduction of the $4.95 per item fee for returns.

- Your credit will be issued after we have received and processed your returned item(s). This time may vary; if you're receiving a refund via credit card, please allow one full billing cycle for the refund to appear on your statement.

- Gift Returns: If you have received an eBags item as a gift and are not completely satisfied with the gift, please use our Gift Return page to receive a store credit in the form of an eBags Gift Certificate. [www.ebags.com/orderhistory/giftreturn]

- Your gift return will be issued as a store credit in the form of an eBags Gift Certificate. The amount of the Gift Certificate will reflect the original purchase price, less any original shipping charges [if applicable]. Your Gift Certificate will be emailed to the email address you provided during the return process.

For more information visit: http://www.ebags.com/help/returnpolicy


Returns policy for MindWare

We stand behind our commitment to provide you with top-quality products. If you’re not happy with any item, simply exchange it or return it at any time for a full refund* of the product purchase price. We want you to be satisfied! Shipping (& handling) fees are non-refundable. If you need assistance, please call 1-800-274-6123 or fax us at 1-888-299-9273 or email us atcustserv@mindware.com.


Returns policy for Kohls

Kohl's is proud to offer our "No Questions Asked - Hassle-Free" return policy for all purchases*.

- There are no time restrictions for returns.
- No receipt is needed for Kohl's Charge purchases.
 Currently our store Associates can locate Kohl's Charge purchases up to 12 months after the purchase date, and the credit can be applied to your account. Non-Kohl's Charge purchases, or purchases made outside the 12 month timeframe qualify for a Kohl's Merchandise Credit or a corporate-issued refund.


Returns policy for Walgreens

Walgreens.com Return Policy

What is the Walgreens.com return policy?

Most products purchased from Walgreens.com may be returned either to a store or by mail within 30 days of purchase date and must be accompanied by the original receipt included with the shipment.

Your satisfaction is 100% guaranteed on all Walgreens brand products! If you are not completely satisfied, return the unused portion and we will refund the full price, including shipping.

- These brands include: Walgreens (Well at Walgreens), Finest Nutrition, Nice!, Good & Delish, Living Solutions, Patriot Candles, Modern Expressions, Crafted Imports, Smile & Save, Wexford, Playright, West Loop, Petshoppe, Big Roll, Home Elements, Infinitive, Ology, Well Beginnings, Studio 35 Beauty, Luxepop, and all seasonal items which are distributed by Walgreen Co.
- Please note, the Walgreens Brand 100% policy does not apply to Pseudoephedrine and/or Ephedrine items, Prescriptions, or Contact Lenses. Please review the Pseudoephedrine Policy, Pharmacy Policy, and Contact Lenses Policy for additional information.
- After 30 days or without a receipt, the return will be issued as store credit to a W card.

If you wish to return a shipping-restricted item classified as flammable, hazardous or ORM-D, contact Customer Care at 1-877-250-5823 for return shipping instructions. Do not ship these items using the return shipping label.

NOTE: This policy does not apply to prescriptions or contact lenses - see the sections Pharmacy and Contact Lenses below for more information.

How can I return my online product order?

If a product is an exception to our standard return policy, a notification will display with the item when processing your return label at www.walgreens.com/returnlabel. If the receipt lists no exceptions, you may follow one of these two standard return methods:

1. Return Items to a Walgreens Store
Bring the product, receipt, and payment method (if applicable) to any Walgreens store within 30 days of purchase date for immediate credit to your credit card account or by cash if you paid via check or PayPal. Taxes will be refunded at your local rate. Products returned without a receipt are subject to the approval of store management and will be refunded as a gift card. If you do not have the original receipt, please contact Customer Service toll-free, at 1-877-250-5823 or see the question How can I print a copy of my Walgreens.com receipt? below.

2. Ship Items to a Return Center
You may mail the product(s) in the original packaging and original receipt to our return center. Please visit our returns site at www.walgreens.com/returnlabel to print a prepaid return label for your order. You will be prompted for your address, order number and reason for the return. Submissions without an order number will not be accepted.

After completing the form, select "Submit" to be directed to a page with a printable, prepaid return label. Print the label, attach it to your package per the label instructions and drop it off at your nearest Post Office, drop box or give it to your Postal Carrier. Please keep a record of the tracking number. You will need to provide the tracking number when contacting customer service regarding the return. Please include the original receipt and circle the item(s) you are returning. We will issue a full refund of the product's purchase price and applicable taxes as a credit to your method of payment once we have received and processed the returned product(s). Please allow 30 days.

NOTE: SHIPPING-RESTRICTED ITEMS CANNOT BE RETURNED WITH THE SELF SERVICE RETURN SHIPPING LABEL. PLEASE CONTACT CUSTOMER CARE AT 1-877-250-5823 FOR SPECIAL RETURN SHIPPING INSTRUCTIONS.

How can I print a copy of my Walgreens.com receipt?

Orders placed through your Walgreens.com account can be found online on your Account Home page. Here you can view and print order details including a copy of your receipt or invoice by following the steps below:

1. Go to https://www.walgreens.com and log in to your account.
2. Hover over Your Account and select Product Orders.
3. Select the order number of the receipt you would like to print.
4. On the order details page, select either the Print or PDF icons to print your receipt or save it as a PDF file.

How do I return a Shipping-Restricted item purchased from Walgreens.com?

Shipping-Restricted items need to be returned via a special process. If a product is an exception to our standard return policy, a notification will display with the item when processing your return label at www.walgreens.com/returnlabel. Please call Customer Care at 1-877-250-5823 for assistance.

NOTE: SHIPPING-RESTRICTED ITEMS CANNOT BE RETURNED WITH THE SELF SERVICE RETURN SHIPPING LABEL. PLEASE CONTACT CUSTOMER CARE AT 1-877-250-5823 FOR SPECIAL RETURN SHIPPING INSTRUCTIONS.

How do I return an item or product that includes lithium batteries?

Please call Customer Care at 1-877-250-5823 for assistance.

NOTE: SHIPPING-RESTRICTED ITEMS CANNOT BE RETURNED WITH THE SELF SERVICE RETURN SHIPPING LABEL. PLEASE CONTACT CUSTOMER CARE AT 1-877-250-5823 FOR SPECIAL RETURN SHIPPING INSTRUCTIONS.

How can I track my return?

You can track your return online at www.walgreens.com/trackreturn. Please note that you will need your order number to track your return.

What if I can't print my prepaid return shipping label?

If you don't have access to a printer or cannot print your return shipping label, please call Customer Service toll-free, at 1-877-250-5823.

How do I obtain an exchange or replacement for my damaged product?

If a product arrives damaged, please contact Customer Care directly by calling toll-free, 1-877-250-5823. The product(s) will be replaced at no additional charge.

Are there any products I cannot return?

We cannot accept returns of gift cards, sexual wellness, or seasonal products. If you have any issues with a Walgreens gift card purchased on Walgreens.com, call Customer Care toll-free, at 1-877-250-5823.

Should I insure my returns?

No, packages should only be returned using a prepaid return label generated by www.walgreens.com/returnlabel. If you have any questions, call Walgreens.com toll free, at 1-877-250-5823.

How do I know if you received my return?

The best way to track your return is to contact Customer Care toll-free, at 1-877-250-5823.

 

Pharmacy

Can I return shipped prescriptions?

By law, we cannot accept returns of prescription products for reuse or resale. However, if you feel we have made an error in filling the prescription, please call Customer Service toll-free, at 1-877-250-5823 with details of the error. We will request special authorization for a return of the Prescription.

 

Contact Lenses

Can I return contact lenses?

You may return contact lenses if:

- We sent the wrong lenses
- The lenses are damaged or defective
- You ordered an incorrect prescription

We will accept returns of any unopened, unexpired and undamaged boxes of in-stock contact lenses in the original packaging sold through Walgreens.com.

NOTE: Made-to-order lenses are not returnable. Mail the unopened, unexpired and undamaged boxes of in-stock contact lenses in the original packaging to our contact lens return center using the URL www.wgreturns.com to generate a USPS return label. Retain the receipt portion of the label for tracking purposes. Include a copy of the original invoice with the product when returned. On the receipt, circle the product(s) you are returning. You will be notified via email once we have received and processed your contact lens return.

How do I return contact lens solutions, accessories, etc.?

For products other than lenses that are sold in the Contact Lens Center, you can take them, along with the original packaging and receipt, to any Walgreens store within 30 days of your purchase. Taxes will be refunded at the local rate. Products without a receipt will be exchanged or refunded by mail within 14 days.

 

Walgreens Photo

Can I return an online Walgreens Photo order?

For orders picked up at your local Walgreens, please visit the store to request an exchange or refund. For mail orders, please email our Customer Service team at service@photo.walgreens.com or call us toll-free, at 1-866-264-2910. We're available 24 hours a day, 7 days a week! You can also browse Photo Help for answers to frequently asked photo questions.


Returns policy for MisterArt

Returning an item you don't want

If after inspection of your order, you no longer want an item or have purchased too much of a particular item, you may return it to us (at your expense) for a refund or replacement as long as it is within 30 days of the shipment date. The product must arrive back to us unused and in the original wrapping or container. Credit will be given for the original purchase price less a 15-percent restocking fee (unless the order was defective or an incorrect item was shipped). Shipping and handling charges are non-refundable. Items marked "Factory Direct" are subject to a restocking fee of up to 20 percent.
We regret that we cannot issue refunds for videos, DVDs, or CDs. All sales are final. In the event of a defective video, DVD, or CD, we will replace it with an identical one.
Before returning items, you will need to notify us. Please contact Customer Service from our Contact Us page or by calling toll free at 1-800-721-3015. You will receive a Return Merchandise Authorization (RMA) number to include with your returned inventory as well as the address of our returns department.
All returns must be accompanied by the original packing slip. After a returned item has been received, it will take two to three weeks to process. Refunds will appear on your credit card billing statement.

Received a damaged item
 

MisterArt.com guarantees that all products sold are of the finest quality and free from defects. If there is a defect with a product you have ordered, it can be returned within 30 days and a new item will be sent to you.

You will need to notify us before making a return. Contact Customer Service from our Contact Us page or by calling toll free at 1-800-721-3015. You will receive a Return Merchandise Authorization (RMA) number to include with your returned inventory as well as the address of our returns department.

Whether it's ordering a new item or making a return, please note that MisterArt.com is currently unable to ship to or from international addresses.

Received an incorrect item
 

MisterArt.com works diligently to fill every order quickly, completely, and without error. Sometimes we make mistakes. If you received an incorrect item or an item you did not order, please notify us.

Contact Customer Service from our Contact Us page or by calling us toll-free at 1-800-721-3015.

Whether it's ordering a new item or making a return, please note that MisterArt.com is currently unable to ship to or from international addresses.


Returns policy for Calendars

Our Return Policy

We offer a 30-day, money-back guarantee. If you are not completely satisfied with your purchase, you may return it to us within 30 days for a prompt refund, or you may exchange the item for an item of equal or lesser value.

- All items must be in their original condition. Please return items in their original shrink wrap.

- We are willing to make exceptions as needed, as long as the item has not been written in or shows no signs of usage such as creases, folds, etc.

- We are unable to accept returns of personalized merchandise except in cases of damage or defect.

- All items should be returned with adequate packing materials to ensure that they are not creased or otherwise damaged in the return shipment.

- You will receive a full refund of the product's purchase price minus original shipping charges.

- Please allow 2-3 weeks for returns to be received and processed.

- Calendars.com and DogBreedstore.com are not responsible for lost returns.

Order Contained Damaged or Incorrect Items:
Contact our Customer Service Team at 800-366-3645 or via email and we will process your return for you!
[https://www.fuzeqna.com/calendars/consumer/question.asp]

All Other Returns or Exchanges:

Please fill out a Return Merchandise Authorization form [http://www.calendarholdings.com/calreturns/calreturns.asp]

Send us your return by your preferred shipping method to:

Calendars.com
ATTN: Returns Processing
6411 Burleson Road
Austin, TX 78744-1414


Returns policy for Bewild

SHIPPING AND RETURNS POLICY

Holiday Shipping:

All US Domestic orders placed by 12/13/17 are due to arrive by December 24th

Processing: 

  • Bewild.com orders will be processed within 1 business day.
  • Orders placed after 2:00pm Eastern Standard Time start their processing period the next business day.
  • Bewild.com does not process on Saturday, Sunday or Holidays.
  • An order confirmation email and tracking number email will be sent to the e-mail address you provide. 
Shipping: 
  • Bewild.com uses USPS and UPS to ship your items. Depending on the service used your shipment can be tracked at www.usps.com or www.ups.com using the tracking number emailed to you.
  • Shipping rates are based on time, weight and location. All shipping times are estimates and can not be guaranteed.
  • Shipping cost can be estimated using our 'Estimate Shipping and Tax' calculator before checkout.
International Shipping: 
  • Once your shipment has left USPS international sorting facility, it may not be track able by Bewild.com or USPS depending on location.
  • All applicable custom fees, taxes and duties are the sole responsibility of the customer.
  • It is at the sole discretion of custom agents to release your package. Customs agents may delay delivery of packages.
  • For more information on customs and duties charges, please contact your local customs office. 
Contact support@bewild.com with any questions.
 
Returning Merchandise
    1. Before you return merchandise to us you must email support@bewild.com for approval and instructions.

Returns policy for The Container Store

If the products you purchased don't meet your expectations, please return to us for another solution or for a refund.

However, a return for another solution or a refund will not be offered for products that have been successfully utilized and enjoyed for an extended period of time. For example, moving and/or no longer having a need for the product will not qualify.

Returns without a receipt or with an  original receipt after 120 days of the date of purchase will receive a Merchandise Credit card for either the lowest retail price of the product(s) within the last 90 days or the actual purchase price from the original receipt. Your name, address, phone number and a valid photo ID will be required to process returns without a receipt or with an original receipt that is older than 120 days (In CA - name and a valid photo ID will be required).

Returns can be made at any store. There are no shipping or restocking fees if you make an in-store return.

Returns may also be shipped to 500 Freeport Parkway, Suite 100, Coppell, Texas 75019 (shipping fees apply).

Please call us toll-free at 1-888-CONTAIN (266-8246) if you have further questions.

Our Exchange/Refund Policy

When accompanied by your original receipt within 120 days of the date of your purchase, we will be happy to exchange your returned merchandise for another solution or issue a refund. If cash or a debit card was used as original tender, we will give cash back up to $400. If a check was used as original tender, we will give cash back up to $200. If a credit card was used as original tender, we will issue a refund to that card. A corporate check will be mailed for cash or debit card refunds over $400 and check refunds over $200. If you do not have your original receipt and you used a credit card for payment, we will do our best to obtain your purchase transaction from our system to process your exchange/refund. If we cannot locate your original purchase transaction, you will receive a Merchandise Credit card.

Please call us toll-free at 1-888-CONTAIN (266-8246) if you have further questions.


Returns policy for Meat Processing Products

Our Return Policy Is Simple, and we want you to be completely satisfied with your purchase. As long as the item has not been opened and remains sealed in original packaging, the product may be returned within 30 days of the original invoice date. Food items are not returnable. (In the case of backordered items you have 30 days from receipt of mechandise.) If the product box has been damaged, taped or altered in any manner, we may refuse to accept this as a valid return. Please remember, you must receive a Return Merchandise Authorization number on all returns. Unauthorized packages may be refused. Non-defective returns may be subject to a minimum 15% return processing fee. 

Here's how to Return Something:

Step 1: Obtain RMA
Before returning anything, you must first obtain a Returned Merchandise Authorization (RMA) number. An RMA number can be obtained by contacting a Customer Care Representative by telephone or email. It is important that the RMA number is clearly written on the return shipping label. Please do not write anything on the box. Packages received without an RMA number may be returned to you. We will only provide an RMA number for items that are new, unused, in original box with all original packing materials and promotional items. RMA numbers will not be issued for items that have been used or that do not have all the original materials and packaging.

Step 2: Return Address
Many of our products are shipped to you directly from the manufacturer or fulfillment warehouse and the return address will vary. We will provide you with the appropriate return address at the time you request an RMA number. 

Step 3: Return Shipping
On all product returns, you are responsible for arranging shipment of the product back to the appropriate Meat Processing Products .com warehouse. You may use UPS, FedEx, or any other carrier of your choice.

Step 4: Refund
If you paid for the purchase with a credit card, your account will be credited back the amount of the purchase minus the applicable return fees once the product has been received. If you paid with a check or money order, allow 1-3 weeks from the time we receive the returned product to receive your refund check from Meat Processing Products .com.


Returns policy for Grand Slam New York

Returns & Exchanges 

Damaged goods received must be reported within 5 days of delivery of the package. We are not liable for any damaged products reported after that time. Please call 212-398-6388 or email info@grandslamnewyork.com

Return Policy
Refunds will be credited to the card used at checkout for the original purchase price excluding our shipping costs. Any items ordered that were discounted (on sale) are non-returnable and non-exchangeable. Items ordered with Free Shipping can only be returned for the amount minus any shipping costs incurred on our side. Returns must be in unused and sellable condition with all original tags. Please email us at info@grandslamnewyork.com or call our toll-free number for a Return Authorization Number. Orders returned after 30 days from the ship date will receive a store credit. Orders returned without an authorization number will be charged $1.95 restocking fee per item returned. Custom bulk orders, which are made to order are subject to restocking fees.

Exchanges
Items may be exchanged as long as the item you are exchanging is still for sale in our store. You can find this out by emailing us or calling us. The cost of reshipment will be charged to the customer. 

All Returns/Exchanges must have original receipts and tags, and must be in unused and sellable condition. Any return will be voided if this standard is not met. 

*Converse All-Stars 

Truckloads of Converse All-Stars are received by us weekly. Due to the high volume of sales, our inventory may fluctuate. In case the pair you pick is out of stock, do not panic. Your credit card has not been charged and we will keep you posted on it's availability. 

Any Questions or Comments please Email us: info@grandslamnewyork.com


Returns policy for PureFormulas

Not perfect? Return it. We pay for the shipping back to us.

We strive for perfection and we think our standards are pretty high, but it’s your opinion that counts. If an order’s not up to your high standards, we’ll give you a full refund. Your products will arrive in perfect condition or we will replace them - period!.

Our guarantee and our no-hassle policies:

30 day return policy

No return shipping cost – we’ve got that covered!
No restocking fee
All refunds issued back to original payment method
Items must be returned in same (or similar) condition in which they were received.*   
If you require additional assistance, our Customer Happiness Team would love to help! Contact a Customer Happiness Representative by phone at 1.800.383.6008 (M-F: 9am-11pm, Sat-Sun: 9am-5pm EST), email (help@pureformulas.com), or Live Chat.


Returns policy for Lulu & Georgia

Returns: We want you to be happy with your purchase! You can return your items within 30 days of receiving the order for a full refund on the merchandise cost. We do not refund original shipping charges. Please email us at returns@luluandgeorgia.com and we will issue a prepaid UPS label. If your item was sent via freight, you will be responsible for the return shipping charges.

Damages: Sometimes damages occur during the shipping process even though we do our best to deliver your item in perfect condition. All damage claims must be received within 48 hours of receiving the item. Please save all packaging and email us at contact@luluandgeorgia.com to file a claim. We will arrange replacement or return of the item.

Before you return an item, please email us at returns@luluandgeorgia.com with a copy of the emailed invoice that was sent to you at the time of purchase.

All items should be shipped to:

Lulu & Georgia Returns

9062 Rosecrans Avenue

Bellflower, CA 90706


Returns policy for Lamps Plus

Return Policy

60 Day Return Policy - Your Satisfaction is Guaranteed!

We stand behind the products we sell. If for any reason you are not satisfied with a purchase, return it within 60 days of receiving it. Note that some conditions apply and not all products are eligible for return; read below for our complete policy. Absolutely no returns will be accepted after 60 days; please inspect all products upon receipt.

Please note the following:

- All returns must be made with a Return Merchandise Authorization number; please call our Customer Service center at 877-704-2425.
- Furniture and rug purchases cannot be returned to a Lamps Plus store location; they must be shipped back to our warehouse.
- All returned items must be sent back to us using the original shipping boxes and packing materials.
- Installed products with cut wires or loose crystal returned from a US address will be subject to a $50 fee.
- Sales of clearance items, giclee items personalized with uploaded photos, and custom made-to-order items are final.
- Our free return shipping offer applies only to the 48 continental US states and excludes certain items.
- Orders placed on Amazon.com do not qualify for our free returns offer. See additional details below.
- White Glove and Threshold orders must be returned within 10 days.
To return a purchase, please follow the directions below.

Returns of Online Purchases

To ensure that your return is processed accurately and promptly, please call us first at 877-704-2425.

A Customer Service Specialist will provide you a Return Merchandise Authorization (RMA)* and instructions on how to ship the product back to us. Please note the following:

- Returns made without a Return Merchandise Authorization will not be accepted.
- Furniture and rug purchases cannot be returned to a Lamps Plus store location; they must be shipped back to our warehouse.
- Some product categories may include free return shipping. This offer applies only to the 48 continental US states and may exclude certain items with designer and giclée shades, and items that ship by freight.
- Orders placed on Amazon.com do not qualify for our free returns offer.
- If your item was delivered via freight, your return is subject to a $99.00 freight pick up fee which will be deducted from your return. You will receive a call to schedule a freight pick up appointment within 2-3 business days. Please note, items requiring freight delivery and/or returns are only available for shipment to addresses in the US.

Write the Return Merchandise Authorization on the pre-printed return address form included with your boxed order. Complete the returns form, then pack it with your order and affix the address label to the outside of the box. Send your return via FedEx, UPS or USPS and obtain a tracking number.

Respond to the order return request email with the shipment date and tracking number. If possible, also include a copy of your emailed invoice in your return box.

Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product and tax to the original method of payment used for the purchase.

All shipping charges on purchases and returns are non-refundable. All merchandise must be in the original packaging. Please note that installed products with cut wires or loose crystal will be subject to a $50 fee when returned from a US address.

If you have misplaced the Returns form included with your order, you may print one from our PDF Form (http://www.lampsplus.com/info-center/cfs-file.ashx/__key/communityserver-wikis-components-files/00-00-00-00-09/0310.lp_2D00_return.pdf). This file requires the Adobe Acrobat Reader (http://www.adobe.com/products/acrobat/readstep2.html).

Returning an Online Purchase to a Lamps Plus Store

You may return an online purchase to any Lamps Plus store within 60 days of receiving it, but you must first receive a Return Merchandise Authorization (RMA) by calling 877-704-2425.

Furniture and rug purchases cannot be returned to a Lamps Plus store location; they must be shipped back to our warehouse. Amazon.com-sourced orders, and White Glove and Threshold orders cannot be returned to stores. Please contact us for assistance.

All merchandise must be in the original packaging. Note that installed products with cut wires or loose crystal will be subject to a $50 fee.

When you contact us, please indicate your online order number and the store location you will be using to make your return. Please note replacement items may not be available at the store location and may have to be ordered at the store to fulfill your request.

For your store visit, please bring with you the following items:

- The RMA authorization for store return sent to you via email.
- The credit card used for the original purchase.
- The item to return in its original packaging.

Check the following link to Find a Store Near You (http://www.lampsplus.com/stores/).

Returning a Purchase Made at a Lamps Plus Store

You may return a purchase made at one of our retail stores to any Lamps Plus location. Note: Furniture and rug purchases made online at LampsPlus.com or at an in-store computer kiosk cannot be returned to a Lamps Plus store location; they must be shipped back to our warehouse. Find a Store Near You (http://www.lampsplus.com/stores/)

When you go to the store for a return or exchange please bring with you the following items:

- Your sales receipt.
- The credit card used for the original purchase.
- The item to return, in its original packaging.

Returning or Exchanging Delivered Furniture

Furniture and rug purchases cannot be returned to a Lamps Plus store location. They must be shipped back to our warehouse. These items must be returned using the original shipping boxes and packing materials.

Returning Online Purchases Made at Amazon.com

We're sorry, but at this time online purchases made through the Lamps Plus Amazon.com storefront cannot be returned to a Lamps Plus retail location.

Amazon.com purchases can only be returned via mail to our central warehouse facility. Please see our Returns of Online Purchases section (http://www.lampsplus.com/info-center/w/help-and-policies/18.return-policy.aspx#online) for information on how to make a return.

White Glove and Threshold Delivery Orders

You have 10 days from the date of delivery to notify us that you would like to return a White Glove or Threshold Delivery order; please note that Blanket Wrap items are not eligible for returns. White Glove and Threshold Delivery are only available on orders shipped in the US.

To ensure that your return is processed accurately and promptly, please call us first at 877-704-2425.

A Customer Service Specialist will provide you a Return Merchandise Authorization (RMA)* and instructions on how to ship the product back to us.

*Returns made without a Return Merchandise Authorization will not be accepted.

Please note the following information:

- Returns made without a Return Merchandise Authorization will not be accepted.
- Returns cannot be made to our Lamps Plus store locations.
- All merchandise must be returned in the original packaging.
- Original shipping charges are non-refundable.
- Return shipping charges are the responsibility of the customer and are non-refundable
- There is a 10% restocking fee assessed on all White Glove and Threshold Delivery returns.
- Once the product is received at our warehouse in good condition we will issue a refund.

See the "Returns of Online Purchases" section above for additional information.

White Glove Blanket Wrap Delivery Orders

We do not accept returns on items shipped via White Glove Blanket Wrap Delivery due to their custom and made-to-order nature. Be sure to thoroughly inspect your product for damage or defects upon delivery. Please note, White Glove Blanket Wrap Delivery is only available on orders shipped in the US.

In the event that damage has occurred in transit, or if you discover defects in the manufacture of the product, please contact customer service immediately. When applicable, replacement parts will be issued to repair the damaged item. If the item is severely damaged and cannot be repaired, a new item will be provided for you.

Howard Miller Furniture and Clock Orders

For Howard Miller items requiring special delivery service, no returns or refunds are possible once the 3-day grace period is over and your order has been processed.

Please note that once you place an order for a Howard Miller furniture or clock item, you have a 3-day grace period to change or cancel your order. No refunds will be issued after this 3-day grace period.

On the 3rd day after your order is placed you will be notified by email that your order will be processed. If we do not hear back from you, your order will be processed the next day and no returns, changes, cancellations, or refunds will be allowed. Payment is required in full at the end of the 3-day grace period.

For Howard Miller clocks, if for any reason there is damage to the case at time of delivery, or if the clock has problems running, Howard Miller has the right to first send out a technician to repair the problem. Their service network touches all ZIP codes in the continental United States. If the clock technician is unable to repair the clock, Howard Miller will have the clock picked up and a new clock shipped to you at Howard Miller's cost. If you have any questions, please call us at 800-782-1967; a sale representative will be happy to assist you in your buying process.

Please note that Howard Miller furniture and grandfather clocks are available for delivery to continental U.S. addresses only at this time.

International Customers

Please note that all sales on international orders are final. We do not accept returns on sales made to international addresses with the exception of Puerto Rico, US Virgin Islands, American Samoa, FPO and APO addresses.


Returns policy for Aj Madison

Damaged Shipments
Inspect your appliance before accepting delivery

All of our shipments are 100 percent insured. It is very important to inspect your product thoroughly before accepting and signing for it. Unlike smaller purchases, appliances are delicate and have many parts that are sensitive to rough handling. Though your box and packaging may appear intact, it is still possible that your product may be damaged. Check for both internal and external damage before accepting delivery. If you notice there is damage to the product, refuse the package and note the damage on the delivery invoice. Please call our customer service department immediately, and we will issue a return authorization (RA) number. If damage issues arise after signing for the merchandise, you are responsible for filing all claims with the shipper. Therefore, a thorough inspection of all packages is important before signing. If your item was shipped via UPS, call UPS at 800-pick-ups with your tracking number to report a damaged item. 

Defective Merchandise 
Plug in your appliance ASAP to make sure it operates properly

It is important that you install your appliance as soon as you can to make sure it operates properly. If you receive an item that is defective upon delivery that is not due to shipping damages, please contact customer support within 24 hours of receipt. If your item is defective after the first use, please contact the manufacturer directly. Contact information for the manufacturer is included in the product literature. 

If a residential appliance is installed in a commercial location, the warranty is voided. AJ Madison always goes according to the manufacturer warranties and policies. 

Once the unit is brought out of the continental United States, the manufacturer warranty is voided. 

We are not responsible for any installation or shipping charges when AJ Madison/manufacturer authorize a replacement on a unit.

Missing parts are covered within the first 30 days upon delivery receipt. Please contact the manufacturer directly to order any missing parts 

Product Does Not Meet Your Needs 
Call within 24 hours if product doesn’t meet your needs

Before deciding on the model that you will purchase, do all appropriate research as recommended above. If you receive an item that does not meet your needs please call our customer service department within 24 hours of receipt. Any product that has been installed or has attempted to be installed cannot be returned. Returned products must be in brand-new condition with all packaging, product literature and blank warranty cards enclosed in the exact condition in which received. 

In event of a return or refusal, shipping and handling charges to and from our warehouse are not refundable. Free shipping, rebates and all promotions are voided upon return/refusal of merchandise. All returns must be shipped back to our warehouse prepaid, using the original method of shipment. If your item was shipped by a freight carrier, you must return it with a freight carrier to ensure its safe return) For a list of approved carriers, please contact customer service. All returns/refusals are subject to a restocking fee. We do not accept any returns on air conditioners, special order merchandise and accessories. 


Returns policy for Belle and June

Belle and June RETURN POLICY:

We want you to be completely satisfied with your purchases and shopping experience with Belle and June. Accordingly, if you would like to exchange or return an item that does not fall into one or more of the categories discussed below, you need only request a Return Authorization (RA) number in sufficient time so that your return can be completed within the time required by our supplier, as shown on the product page for your item. Most items must be returned within 48 hours of receipt.

To request a Return Authorization (RA) number:

I.      Please go to the contact us form

II.     Next to Reason for Contact select “Return” in the drop down

III.    Reference your Order # in the Order # field

IV.     Ensure that your contact information is correct,

V.      Specify a reason for the return in Comments section.

After receiving your request, we will review the information and forward via email an RA number and instructions for returning the item

Please note that if you ship an item back to one of our suppliers without a return authorization number, the item will be returned to you and you will be responsible for any shipping fees that apply. If you are unsure as the return policy of the item you are interested in purchasing please call us at 1-888-99-BELLE or email customerservice@belleandjune.com.

Please do not return items to our Illinois address. Items sent to our Illinois address will not be accepted and will be returned to you. Instead, all items must be returned to the address we supply to you in their original - unused- condition and in its original packaging. Be sure to pack your item exactly the way you received it to prevent any damages. If the item is damaged during transit, many of our manufacturers will not give you credit back for the return. Accordingly, we recommend using an insured carrier. You are responsible for all shipping, additional freight/delivery surcharges and duties when returning items. Return shipping and re-stocking fees may apply and shipping charges are nonrefundable (with the exception of returns of merchandise which you initially received in damaged or defective condition).

In every case, proof of purchase is required for a refund. Upon receipt, your item will be inspected, and exchanges, credits and refunds if applicable, will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state laws.

Once the returned product is received it will be inspected. ONLY when the item(s) are received in perfect condition at the provided address with a Return Authorization (RA) number provided by Belle and June, Inc, will your return be processed.

For more information go to: http://www.belleandjune.com/returns-and-exchanges


Returns policy for AHAlife

What is your return policy?

Due to the unique selection of products we carry, our return policies are specific to individual items. Eligible return timeframe varies by item and some items are not eligible for return. Return policies are specified on the product detail page, at checkout, in your order history, or by contacting our Concierge team through our Contact Us page or emailing concierge@ahalife.com.

Items that are made-to-order or one-of-a-kind are not eligible for return.

How do I return an item?

To return an item, please contact our Concierge team with your order number, item, and reason for return. We will review your request and issue you a return authorization upon approval. US customers will receive a prepaid UPS return shipping label via email. For returns outside the return policy return, shipping costs are the responsibility of the buyer and AHAlife reserves the right to issue store credit in place of full refunds.
All items must arrive unused and in the original packaging.

Can I exchange an item?

Given the limited quantities of our specialty products, the best way to exchange an item is to place a separate order for the new item and contact us for a return of the original item. We will do our best to assist you with this process.

Is there a fee for returns?

No. When an eligible item is returned, your card will be credited for the purchase price plus any applicable sales taxes. You will not be refunded for initial shipping costs, but no additional shipping fees will be assessed.

I received a damaged item. What do I do?

If any item arrives in less than perfect condition, please notify us by contacting concierge@ahalife.com. We will do all we can to remedy the situation. Given the limited quantities of many of our products, a replacement may not always be possible.

When will I receive credit for a return?

Once we have received your return, it may take up to 5 business days to process and credit your account. If you have any questions or concerns about the return process, contact concierge@ahalife.com.


Returns policy for The Green Life

Shipping - Domestic (US)

Shipping made simple! We offer FREE shipping on all orders over $99 and a low-cost, flat rate of $5.95 for orders under $99.

We send your packages the most cost effective way. Our shipping software will rate shop when your finished package is weighed and select the most economical method of shipping based on weight and destination. 

We ship by ground using: USPS First Class Parcel, USPS Priority, UPS Ground, UPS Surepost. 

 

Shipping - International (Outside of US)

Shopthegreenlife.com [http://www.shopthegreenlife.com] fulfills orders through a trusted company, GlobalShopex.com. Simply add any items you wish to purchase in your shopping cart and choose the “international checkout” button. The items in your cart will automatically be transferred to GlobalShopex for international checkout. You may pay with International credit cards, PayPal, Money Gram, Bank wire transfers, Alipay or other local payment options. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries regarding tracking and shipment should be directed to GlobalShopex at customercare@globalshopex.com or 786-391-4868. Any other questions should be directed to The Green Life. [https://www.shopthegreenlife.com/pages/contact]

GlobelShopex local phone numbers:

Australia (Sydney) tel: (612) 9037 0252

United Kingdom tel: (020) 3371 9380

Japan (Tokyo) tel: (3) 4520 9639

Spain (Madrid) tel: (91) 829 5114

South Africa tel: (27 10) 500-2487

Canada (Toronto) tel: (416) 840 5719

France (Paris) tel: (01) 7666 0593

Mexico (DF) tel: (55) 8525 3179

Brazil (Sao Paulo) tel: (11) 3957 0408

Peru (Lima) tel: (1) 718 0788

Colombia (Bogota) tel: (1) 508 2859

Chile (Santiago) tel: (2) 368 0900

 

Return Process

1. Contact our Customer Care Specialist within 15 days of the original purchase at support@shopthegreenlife.com. Please provide the order number and reason for return in email. 

2. Our Customer Care Specialist will provide you with a Return Merchandise Authorization number (RMA)#) and email you detailed return instructions with a return-shipping label. 

3. Clearly write and/or affix teh RMA# on the package and return to the address specified in the email.

4. The original method of payment used to place the order will be credited the purchase price, excluding shipping costs once the item is received at our warehouse. 

5. We will send a confirmation email once the refund has been issued. Please allow 5-7 business days for your bank to process the credit. 

* Please note that we offer free return shipping for all products only if the return is due to manufacturer's defect or The Green Life's error. In all other cases, the customer is responsible for the return shipping cost plus a 10% restocking fee. 


Returns policy for World Market

Returns with original receipt:

If you're not satisfied with your purchase, most items may be returned by mail or at any of our World Market store locations in original condition within 60 days of purchase. Returns will be refunded in the same form of tender as the original transaction.

If you wish to return by mail outside of the 60-day policy for any reason, please contact World Market Customer Care.

Returns to a World Market store location after 60 days of purchase will be issued store credit.

A Gift return to a store can be issued to the original purchaser or you may choose to be issued store credit.

Returns without a receipt:

Returns by mail without a receipt require an order number, name and address or they cannot be accepted.

If returned to a store, store credit will be issued at the lowest selling price within the past 90 days for merchandise returned in its original condition, with the exception of the following departments:

Store credit will not be issued without receipt for Bedding, Slip Covers, Window Coverings, Shower Curtains, Jewelry & Accessories, Framed Art or Knobs & Hooks.

Return Exceptions

Items designated as "Online Only" cannot be returned to a World Market store location. They must be shipped to the World Market Returns Department prepaid and insured by the customer. This information is detailed in Returning an Item and is also printed out and included with your order.

Shipping Expenses are non-refundable unless the return is a result of a manufacturing defect or our shipping error. If such an event occurs, please contact World Market Customer Care immediately to arrange the return and we will refund all shipping expenses.

Gift Cards are not returnable.

Gift Wrap fees are non-refundable, unless an item is damaged or defective.

Items purchased from a World Market retail store cannot be returned by mail to worldmarket.com.

Price Adjustments

If an item you purchased is offered at a lower price within 10 days of your original purchase, you may receive a price adjustment. Price adjustments are not given on clearance items. Please contact World Market Customer Care.

Can't find the information you need? Contact World Market Customer Care, available every day 7am-12 midnight (EST)
at 1-877-967-5362.


Returns policy for BrickHouse Security

Returns Guidelines

To request a return please call our returns hotline toll free at 800-654-7966. Once your return is authorized, an email will be sent to you with your assigned return merchandise authorization and all instructions for the return. Once your return is received by our returns department it will be processed within 5 business days.

Refunds

BrickHouse Security stands behind our products with a 30-Day Money Back Guarantee. Requests for refunds on items must be made within 30 days of receiving your order. Any requests for a refund made after 30 days may be denied.

Some items have return limitations and must be returned in original unopened packaging in order to be eligible for a refund. Once these products have been opened, you will no longer be eligible for a refund on the item and will be covered for warranty replacement on the product only. These products include:

- Custom made or special order items
- Potentially contaminated items that present hygiene concerns once used (i.e. ear pieces).
- Pepper Sprays
- Boxed software (Please note: downloadable software is non-returnable)
- All refunds will be issued back to the original form of payment used to make the purchase. The refund will be issued for the item(s) returned only. Shipping charges from the original order will not be refunded as part of the return.

Exchanges

If you would prefer to exchange your item for a different product rather than receive a refund please contact us within 30 days of receiving your item. If there is any price difference for the exchange you will be charged or refunded as appropriate at the time your return is received and processed.

Warranty Replacements

All products are backed by our standard 90-Day Warranty. If your product stops working within 90 days of receiving the product and we are unable to resolve the issue through troubleshooting, we will issue a return for a replacement of the same item.

Any product which has a recurring subscription service (i.e. GPS Tracking, MORzA Video/Alarms) is automatically covered by our Lifetime Service Warranty. As long as you have active service for the device with BrickHouse Security, we will replace or repair any item that is not fully functioning.

As part of our inspection process for warranty replacement requests, all items are tested upon receipt. If the returned item is found to be in working condition and free of defects your original item will be returned to you. If the item is confirmed to be defective, a new replacement unit will be shipped.

Inspection Process

All items returned are subject to an inspection/testing process.

If it is determined that an item returned is not in salable condition you may be charged a restocking fee of up to 20% of the price paid for the item. Conditions that will incur a restocking fee include, but are not limited to: damage to the product, its components, accessories or packaging. A restocking fee may also be assessed for missing parts, accessories or packaging.

If the product has been altered or physically damaged due to misuse, this may void the warranty and/or return eligibility of the item. In these rare cases your return may be denied and the product will be returned to you.

Return Shipping

Return shipping is paid by the customer for all products, unless the item is defective and under warranty, or as otherwise specified in a specific product detail page on our website. For qualifying returns, a prepaid UPS return label will be provided.

It is strongly recommended that you use a traceable return mailing service and to keep a record of the tracking number for the return shipment. BrickHouse Security will not be responsible for any lost return shipments. In the case that proof of delivery is requested for a returned package, the return tracking number will be required.

Unauthorized Returns

Items returned without a return merchandise authorization issued by BrickHouse Security may be denied and sent back to the customer. To ensure your return is processed in a speedy manner, we ask that all returns be requested through our returns hotline at 800-654-7966, so that we may issue the appropriate authorization and provide instructions on where to send your item. We do not process any returns in our corporate offices in New York. In rare cases, you may be specifically directed to return an item to our New York offices by a BrickHouse Security customer representative. In all other cases, any packages shipped to New York will be sent to our warehouse in Indianapolis, IN for further inspection and processing.


Returns policy for Brookstone

We want you to be satisfied with every item you purchase from us. All merchandise purchased from Brookstone may be returned within 60 days of the date of purchase, with the exception of massage chairs which may only be returned within 30 days of the date of delivery, with an original receipt to a Brookstone store or to our Returns Processing Center by calling 1-800-846-3000. 

Returns made within 30 days of the date of purchase may be exchanged or refunded in the original form of payment. Cash returns that exceed cash on hand levels at time of return will be issued a refund by mail.

Returns made between 31 – 60 days of the date of purchase may be exchanged or refunded for a merchandise credit in the form of a Brookstone gift card.

Returns made with a gift receipt within 60 days of the date of purchase may be exchanged or refunded for a merchandise credit in the form of a Brookstone gift card.

Some items cannot be returned if opened, including but not limited to: personalized and autographed items; personal care items such as headphones, pillows and groomers; and select other products.

Brookstone gift cards are non-refundable and are not redeemable for cash except to the extent required by law. Please see the back of our Brookstone gift cards for all applicable terms and conditions related to their use and redemption.

Select merchandise, including but not limited to massage chairs are subject to a restocking and return shipping fee once the order is placed, except where defective or prohibited by law.

The value of any promotional item or gift card given in conjunction with a sale and not physically returned will be deducted at time of the return.

All sales of items purchased at Brookstone Liquidation and Outlet centers are “as is” final sales and cannot be exchanged or returned for a refund or merchandise credit.

Purchases made using “gaming” or “player” points at casino stores are only returnable to the original location.

After 60 days, please refer to the original manufacturer’s warranty for product service issues.


Returns policy for refurb.io USA


RETURNS



Our computers and systems have a FREE One Year Warranty*. See Warranty page [/pages/warranty] for details and instructions on how to file a Warranty claim.

If you wish to return an item for a refund for any reason, you can, provided you return the product within 30 days** from the date of purchase. The product has to be returned in the condition you received it and in its original packaging. Unless the product is defective (as determined at Refurb.io's sole discretion) the return will be subject to a 15% restocking fee of the purchase price. If the product is missing items that originally shipped with it or in a different condition than shipped, the return may be rejected and no refund given.

Refurb.io will pay for the return shipping, however, the original shipping fees charged when the order was placed are non-refundable. If it’s clear that there was an error on refurb.io’s part in the original order we may refund the original shipping charges. A return shipping label will be electronically sent to you from UPS that you will need to affix to your shipment and you will need to drop it off at your local UPS location for delivery. It will contain your RMA # on it but you should also write this RMA # on the boxes you are returning. The Commercial Invoice paperwork that accompanies the ship label (3 copies) must also be printed and attached to the shipment or given to UPS driver. If Commercial Invoice paperwork is not included, the shipment will be rejected and sent back to you.

The manner of refund will be on the original method of payment you used. Payment card purchases will be refunded to the original payment card. Store credit will be given for returns that were originally purchased with an electronic gift card.

Regardless of leveraging Warranty or just return window, you will need to be issued an RMA # and a shipping label (which will be sent to you electronically) prior to sending the product back for refund or products that are under Warranty for repairs.

In order to get an RMA # and returns shipping label, please contact 1-844-5- REFURB (1-844-573-3872) and talk to a member of our Customer Care Team (9:30 AM–5:30 PM EST Monday-Friday excl. Canadian Holidays). You may also use the Contact Us form [/pages/contact-us] to select Returns & Warranties or email care@refurb.io.

Please have a copy of your emailed receipt (as you may be asked for it) along with knowing your Order #, Date of Purchase, SKU # and Serial # on the product.

Product must be inspected upon our receiving it prior to doing any Warranty repair or Return refund. This process can take 3-5 business days and may extend during certain periods of the year. Any refunds that refurb.io [http://us.refurb.io] may issue against Credit Cards can take on average 5-7 business days to post but your payment card issuer can take longer and that is outside of our control. Please follow up with your payment card issuer in the case of any concerns or understanding their timing. As it may take some time to process the return or to service your system, so please be patient during this process but do feel free to follow-up with us if you require an update.


*Some conditions may apply. Please see the "FREE Warranty" tab on the applicable Product Details Page and read our Warranty page [/pages/warranty].

**Policy changed from 15 days to 30 days as of 8/26/2015 and the change only applies to orders placed on or after 8/25/2015


Returns policy for Perry Ellis

At PerryEllis.com, we want you to be satisfied with your online purchase.
If you are not completely satisfied, you may return your purchase by following the guidelines below:

Within 30 days of purchase

PerryEllis.com will accept returns of unwashed, unworn, undamaged or defective merchandise. We will issue a refund for all unused and undamaged products returned within 30 days of purchase. Refunds must be accompanied by the original receipt and will be made in the form of the original payment.

All products must be returned in its original packaging (when possible) and with all accessories to ensure a full credit. Final sale items cannot be returned.

Price Adjustment

PerryEllis.com will gladly honor a one-time price adjustment if an item is marked down within 14 days of placing your order. You must contact us via phone at 1-800-994-0073 or send us an e-mail at support@perryellis.com within the 14 day window. The difference will be refunded to your original form of payment.

Quick Exchanges

To exchange an order, please return your original item(s) using our prepaid return label and place a new order online. You may call us at 1.800.994.0073 or contact us via email at support@perryellis.com with both your original and new order numbers and we’ll waive the return shipping fee.

Retail Store Returns

Items purchased at PerryEllis.com may be returned to one of our Perry Ellis retail stores within 30 days of purchase. All products must be returned in its original packaging and the original packing slip must be provided. To find a Perry Ellis retail store. [ www.perryellis.com/storelocator.html ]

Easy Returns by Mail

Simply affix the included prepaid Newgistics return label and take it to your nearest authorized USPS facility or drop off location.

When you return an item to Perry Ellis using our prepaid label, a flat fee of $6.00 will be deducted from your order refund for return postage.

For replacement return labels, please visit http://returns.perryellis.com or contact us at support@perryellis.com with details about the items that you need to return. We will gladly send you a label via e-mail shortly after.

ShopRunner returns

Sign into your ShopRunner member account at www.shoprunner.com to print a return label and follow the provided instructions. Only applies to orders shipped via the ShopRunner 2-day shipping method. If you choose to use our included prepaid label instead of the ShopRunner return label, a return shipping fee might apply.

Order Refund

Refunds for items returned within 30 days will be issued in the same form as the original payment. PayPal purchases will be refunded to your PayPal account.

Refunds are given for the price on the original receipt and any applicable taxes. Shipping and handling charges are not refunded. Please allow up to 3 weeks from the time you mail your return for processing.

Please feel free to contact us if you have any further questions or concerns at 1 (800) 994-0073 or support@perryellis.com. Please provide us with your order information and items that need to be returned so we can better assist you.

International Returns

If for any reason you are not satisfied with your purchase, please contact us with your order number, the item(s) you wish to return, and return reason at support@perryellis.com or 1.800.994.0073.

We will then provide you with further instructions on getting a Return Merchandise Authorization form approved and details on where returns should be shipped to. Refund amounts for returned items will be credited to you by our partner BorderFree in the same currency and using the same exchange rate as your original order. Refunds on international orders include duties, taxes and tariffs, but do not include original shipping costs. A refund will be applied to your account upon receipt and verification of the merchandise at the BorderFree international hub.

Returns sent without the required documentation may not be refunded the full amount.

Thank you for shopping at PerryEllis.com!


Returns policy for GUESS Factory

RETURN POLICY
Q: Not exactly what you wanted?
A: While we take pride in every GUESS Factory product, if you are not satisfied with your purchase we’ll assist you with a prompt return. Ground shipping on your replacement order will be free of charge. GUESSFactory.com gladly accepts unworn, unwashed or defective full-priced merchandise for up to thirty days after purchase date. Original receipt, hygiene strip and tags must be attached. Unfortunately, pierced jewelry and underwear are final sales. Sale merchandise may only be returned to a store for an exchange.

Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. The only exception to this are returns made to a store that were purchased online through PayPal or Bill Me Later®. These returns must be refunded via a gift card or store credit. If the item was a gift purchased online, send it back to GUESSFactory.com along with your online gift receipt. Refunds will be in the form of a merchandise credit redeemable with your next purchase online or at any GUESS Factory store.
GUESS Factory merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer. Orders placed through Amazon.com can only be returned to the distribution center by following the mailing instructions on the back of your invoice.
Q: What is returnable?
A: Original receipts required for all returns/exchanges.  All product return shipments must include all original internal packing materials, boxes and containers. Shipping charges are not refundable. Swimwear, GUESS Kids merchandise, and orders placed through Amazon.com are not returnable in stores and can only be returned to the distribution center by following the mailing instructions below. Shop.guess.com, guesskids.com, GbyGUESS.com and GuessFactory.com gladly accept the return of full-priced merchandise purchased with the original receipt and tags attached for up to 30 days after purchase and up to 14 days after purchase for Marciano.com; sale merchandise (with original receipt and tags attached) may be returned to our warehouse for a refund or returned in store for an exchange or merchandise return card only for up to 30 days after purchase for GUESS, GUESSKids, G by GUESS and GUESS Factory and up to 14 days after purchase for Marciano. GUESS gladly accepts defective merchandise with original receipts up to 30 days after purchase, certain exceptions may apply.  All swimwear must have sanitary strips and tags attached to be eligible for return. All pierced jewelry, innerwear/underwear, fragrances, lotions and items marked “final sale” may not be returned or exchanged. Gift cards are final sale and may not be returned or redeemed for cash, except where required by law. If the merchandise was an online gift purchase, return the merchandise with your original gift receipt to receive a merchandise return card redeemable online at any of our e-comm sites listed above or in any GUESS, GUESS Accessories, GUESS by Marciano, G by GUESS or GUESS Factory store location.  Please indicate on the back of your invoice if you wish to have a merchandise return card issued for your gift return; if this is not selected, the refund will be processed back to the original payment method on the order.

For further information , please acces http://www.guessfactory.com/en/CustomerCare/Returns/


Returns policy for G by GUESS

While we take pride in every G by GUESS product, if you are not satisfied with your purchase we'll assist you with a prompt return. Shipping will not be refunded, however if you would like an exchange, we will gladly ship your replacement order via UPS ground shipping at no additional charge. GbyGUESS.com gladly accepts unworn, unwashed or defective full-priced merchandise for up to 30 days after purchase date. Original receipt, hygiene strip and tags must be in place in order for the return to be accepted. Unfortunately, pierced jewelry and underwear are final sale. Sale merchandise may only be returned to a store for an exchange. 

Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type, excluding shipping charges. The only exception to this are returns made to a store that were purchased online through PayPal or Bill Me Later®. These returns must be refunded via a merchandise return card.

G by GUESS merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer. Orders placed through Amazon.com can only be returned to the distribution center by following the mailing instructions on the back of your invoice.

Q: What is returnable?
A: Original receipts required for all returns/exchanges.  All product return shipments must include all original internal packing materials, boxes and containers. Shipping charges are not refundable. Swimwear, GUESS Kids merchandise, and orders placed through Amazon.com are not returnable in stores and can only be returned to the distribution center by following the mailing instructions below. Shop.guess.com, guesskids.com, GbyGUESS.com and GuessFactory.com gladly accept the return of full-priced merchandise purchased with the original receipt and tags attached for up to 30 days after purchase and up to 14 days after purchase for Marciano.com; sale merchandise (with original receipt and tags attached) may be returned to our warehouse for a refund or returned in store for an exchange or merchandise return card only for up to 30 days after purchase for GUESS, GUESSKids, G by GUESS and GUESS Factory and up to 14 days after purchase for Marciano. GUESS gladly accepts defective merchandise with original receipts up to 30 days after purchase, certain exceptions may apply.  All swimwear must have sanitary strips and tags attached to be eligible for return. All pierced jewelry, innerwear/underwear, fragrances, lotions and items marked “final sale” may not be returned or exchanged. Gift cards are final sale and may not be returned or redeemed for cash, except where required by law. If the merchandise was an online gift purchase, return the merchandise with your original gift receipt to receive a merchandise return card redeemable online at any of our e-comm sites listed above or in any GUESS, GUESS Accessories, GUESS by Marciano, G by GUESS or GUESS Factory store location.  Please indicate on the back of your invoice if you wish to have a merchandise return card issued for your gift return; if this is not selected, the refund will be processed back to the original payment method on the order.


Returns policy for Dorothy Perkins

Returns are simple and easy. We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used.

 

All returns must be made by post. Unfortunately we do not currently offer refunds or exchanges in stores on items which have been bought from us.dorothyperkins.com.

 

To complete a return, please follow the below steps:

 

1. Log in to your account and select 'Request a return' from the 'My Orders' section. 

 

2. Go to the order number containing the items you want to return and follow the 'Create return' link next to the order number.

 

3. Select the items you wish to return and go to ‘Create Return'.

 

4. Write your Returns Authorisation Number along with your name and address on the returns label that was in your parcel.

 

5. Attach the label to your parcel and post it to our UK warehouse within 14 days of receipt.

 


Returns policy for Talbots

Returns and exchanges must be made within the guidelines of our return policy. Merchandise purchased online or by phone can be returned to any Talbots store. (Please note that Talbots Outlet stores can only accept merchandise purchased from Talbots Outlet stores or the online Outlet.

Or, to return by mail:

- Fill out the Return Form enclosed with your package or include your original store receipt.
- For safety reasons, please ensure there are no pins/ staples left on any merchandise or in your return package.
- Attach the pre-paid shipping label.
- Give it to your postal carrier or ship it via USPS. Please note that a handling fee of $6.95 will be charged against your original method of payment.

The pre-paid shipping label can be used only on packages returned from a U.S. address. You are not required to use the pre-paid label. You may label the package yourself and ship it, pre-paid and insured, using the shipping provider of your choice to:

Talbots Customer Returns
One Talbots Way
Lakeville, MA 02348.

Please include the Return Form enclosed with your package (noting reason for return on the back) or your original store receipt.

Please allow up to two billing cycles for refunds to appear on your credit card statement. Original shipping and handling fees are non-refundable.


Returns policy for Frank & Oak

What is your return policy?
We want you to be happy with the comfort, look and fit of your Frank + Oak clothing. If you’re not happy for any reason, you can return your items. We’ll even cover the shipping cost in Canada and the U.S.

When returning items, please remember these four rules:

Return It Within 30 Days:
If the items you ordered are not what you expected in size or style, we will gladly offer a refund on your original method of payment within 30 days. For holiday returns: Orders placed between November 24th and December 25th, are eligible to be returned by January 31st.

Return New Items Only:
Returned clothes and accessories must be in new, unworn condition without any scuffs, scratches, stains, tears, or hair and with the original hang tag attached. Where appropriate, we recommend you try on the clothes with an undershirt.

Some Items Can’t Be Returned:
All clearance items with a price ending in .97 are final sale and cannot be returned nor exchanged. Bodywear, swimwear, grooming products, books, and magazines cannot be returned as mentioned in the product description. Gift cards are final sale and cannot be returned.

Keep the Tags On:
Most Frank And Oak garments have a hang tag attached. Please keep this tag on if you want to return the item. If you return an item without the original hang tag attached, the return will not be processed.

How Do I Return Items?
If you’re not completely satisfied with the look, fit, or feel of any item, you can return the item for a full refund on your original method of payment up to 30 days from the shipping date. Here’s how to make a return:

Guest Orders
To return a guest order, you’ll have to create an account with the email address you used to place the order. Once this is done, your order will sync with your new account. Simply follow the instructions above to request a return label. You can also return a guest order to one of our stores. Find a store near you: www.frankandoak.com/stores"

How Long Will It Take For My Return to Process?
We work diligently to process your returns as quickly as possible. Please allow 3 to 5 days once the return package has been delivered to our warehouse. Once your return is processed, you will receive a confirmation email and a refund will be issued to your original method of payment. Please note that it may take 3 to 5 days for the return credit to be posted to your bank statement.

Returns coming from the US must first clear customs at the Canadian border before arriving at our Montreal warehouse to be processed. If your tracking number suggests that the item was delivered to Champlain, NY, it could take upwards of 5 to 10 business days to reach Montreal. We appreciate your patience.

What If There’s a Quality Issue With My Items?
Frank And Oak apparel and accessories are quality guaranteed for 30 days after purchase. If you have any concerns about the workmanship of our products, bring them back to one of our stores (https://www.frankandoak.com/stores) or send them back (shipping is on us), no questions asked. See instruction above on how to request a shipping label for a return."

How do exchanges work?
At this time, we don’t have a direct exchange process in place. But fear not! You can definitely swap your item for something else if your heart so desires. The quickest way to exchange your item is to place a new order right away.

Here’s what you need to do:

Place a new order for the correct item (with our limited inventory, you don’t want to wait til it’s too late!)
Request a Return from your Order History page (log in or create an account in order to do this)
Send the return item on its way. You’ll be refunded to your original method of payment once the return is received.
* If you purchased the item(s) with a discount code, just reach out to our amazing customer service team on Live Chat before placing your new order. One of our representatives will be happy to help you out."

Exchanges are also possible at any of our stores (depending on item availability). Consult our list of stores here: https://www.frankandoak.com/stores ."

I received an item as a gift. Can I return or exchange it?
So you’re not loving what grandma gave you, and would do anything to swap it for something else. We get it and are here to help.

If you want more information on the process, contact our dedicated customer service team on Live Chat with the purchase details and we’ll let you know how to proceed."


Returns policy for Moosejaw

What is your return policy?

If you aren't thrilled with your purchase, you can return it at any time as long as it's still in "sellable condition" which means that the item should be unworn (aside from trying it on), unwashed, and devoid of any stains, scuffs, tears, or mysterious smells. Returns are credited to the original payment method, unless received more than 6 months after the purchase date. Returns received after 6 months are reimbursed via Moosejaw eGift Card, which is emailed to you once your return has been processed. 

Gift Cards, food items, load-bearing climbing & safety equipment (like harnesses, carabiners, or pretty much anything that you would use when climbing- think Cliffhanger) are final sale and cannot be returned. So, if you don't like your climbing stuff, just hang it on your wall to impress your friends, and if you don't want your gift card, you can use it to try to break into locked rooms like they do in the movies. That may or may not actually work. 

Oh yeah - proof of purchase is required for all returns. A receipt, packing slip, or anything referencing your order number will work, and no return merchandise authorization is necessary. If you're returning a pair of shoes or boots, we need the box back, too. Also, please don't treat the shoe box as the shipping box; wrap it in brown paper or put it in another box before you stick the return label on. If you fail to follow these directions, we will not be able to accept the return and won't issue a refund. Sorry for being so mean about it. If you still have any questions about our return policy, visit our Lifetime Returns page for more details or hop on Live Chat.


Returns policy for French Connection

US ONLINE RETURN POLICY

French Connection will issue a refund for full price merchandise returned to us unworn, unwashed and in its original condition with all tickets attached and accompanied by the original receipt within 30 days of the ship date.

Sale Merchandise is eligible for a onetime exchange for merchandise of equal or greater value.

Altered merchandise, underwear, swimwear, fragrance and gift cards are considered FINAL SALE and are not eligible for a refund or an exchange. Please ensure that you include the corresponding dispatch note when returning merchandise. French Connection reserves the right to refuse a refund or exchange on merchandise deemed not to be resalable. There are no refunds for FINAL SALE merchandise. French Connection offers a one-time exchange on FINAL SALE merchandise within 30 days of the ship date for merchandise of equal or greater value. No return label will be provided for FINAL SALE purchases. No account credit will be issued for FINAL SALE merchandise.

French Connection does not accept returns or exchanges for merchandise purchased outside of the US.

Merchandise purchased on French Connection US website may only be returned to French Connection US website, it may not be returned or exchanged in French Connection stores.

For further information, please acces  http://usa.frenchconnection.com/content/help/returns.htm


Returns policy for Marks & Spencer London

RETURNS

What is your refund and returns policy?
NEW: We now offer a local returns for USA (you only need to pay for the return to a US address, we will pay for the rest).
Our returns policy: You may return unused products within 35 days of purchase with a valid parcel summary document. Your items don't need to be in the original box or bag as long as they're securely packaged.
How do I return all or part of my order? You have two options, which are summarised below: 

How do I return all or part of my order?
1.Self-postage return
Simply use our returns portal to print a returns label. You will then be able to return all or part of your order at your own cost through your preferred carrier. Please note, the returns label and returns note is valid for one parcel only.
2. Local return
In order to lower your postage costs, we offer the option to send your package to an address in the USA; we will pay for the rest of the return back to the UK! To arrange a return, go to on our returns portal and select this option. Once you have created your returns label, simply drop-off your return at any Post Outlet or Postal Box near you.

How much does it cost?
1. Self-postage return
You are responsible for returning the order yourself through your own choice of carrier; the cost will be dictated by the carrier
2. Local return
In order to lower your postage costs, we offer the option to send your package to an address in the USA; we will pay for the rest of the return back to the UK! To arrange a return, go to on our returns portal and select this option. Once you have created your returns label, simply drop-off your return at any Post Outlet or Postal Box near you.

How much will I be refunded for my order?
1. Self-postage return
You will be fully refunded for the value of the goods returned; you will not be refunded for any shipping costs (unless the goods being returned are faulty) or any taxes you paid on your order, if applicable.Please note that we will refund your shipping costs if you are returning faulty goods.
2. Local return
You will be refunded for the value of the goods returned minus the cost of the return (unless the goods being returned are faulty). Additionally, you will not be refunded for any shipping costs or any taxes you paid on your order, if applicable.Please note that we will refund your shipping costs if you are returning faulty goods

You will need your Order ID and the email address associated your M&S USA account to select your return option
Looking to return a faulty or incorrect item: Please contact us and we will get this sorted for you.
Note: we can’t accept goodwill refunds for bra accessories, earrings for pierced ears, or opened bedding.

When will I receive my refund?
It can take up to 28 business days (up to 21 days for your return to be received at our warehouse and up to 7 working days to process the return). We will send you a confirmation email once we’ve refunded you.
Any refund will automatically be issued to the original payment method used when placing your order (i.e. card, PayPal account).


Returns policy for Francesca's

Returns and Exchanges

francesca's® returns are a piece of cake! For only $5, you can return your purchase via FedEx. Or you can simply take it to one of our 500+ boutiques located throughout the US.

$5 Flat Rate Returns by FedEx

In three simple steps, your return or exchange will be in the hands of our customer service professionals!

STEP 1 - Complete the Returns and Exchanges form included in your package.

STEP 2 - Visit our Returns Portal [https://www.francescas.com/category/guest-services/returns-exchanges.do] and enter the requested information. Be sure to have your email receipt or the packing slip handy so you are able to provide all of the requested information. After you fo to the "Get Label" button, a label will be generated and will pop up in a new window or emailed to you.

STEP 3 - Print the shipping label and affix it to the original packaging over the original mailing label. Please make sure the following items are enclosed: a) merchandise with tags attached and b) the completed Returns and Exchanges form. Drop the package off at any FEDEX location by using the store locator above.

Voila! The purchase will be refunded back to the original payment method or a store credit will be issued and sent to the original shipping address within 2-3 weeks from day of receipt. If an exchange is requested, in stock items will be shipped within 7-14 business days of receipt and a $5 shipping fee will be charged each way for a total of $10. Please return your order via a track-able method and keep for your records. We will not be able to review returns for processing if it has not been received to our warehouse.

Returns In Boutiques


We want you to be delighted with every purchase! If you are not satisfied, we will be happy to issue a refund or exchange as detailed in this policy. Merchandise purchased from any francesca's® boutique, outlet, or online at francescas.com may be returned at any francesca's® boutique.

Returns With Original Receipt

Unused, unwashed, unworn or defective merchandise may be returned with tags attached within 14 days of purchase for a full refund. Refunds will be issued in the original form of payment unless a merchandise credit is requested. Returns made after 14 days will be issued as a merchandise credit. Returns made more than 90 days after purchase are not eligible for returns or exchanges.

Online purchases may be returned in boutiques within 30 days of the Shipment Delivery date for a full refund. Purchases made via PayPal may be refunded in the form of a merchandise credit.

Purchases made with credit or debit cards will be refunded to the original card. Due to varying bank policies, please allow up to 14 days for the credit to appear. Cash returns exceeding available register funds will be issued as a corporate check, and my take up to 14 days for processing. Returns made with a gift receipt may be exchanged or returned for merchandise credit. Traveler's Check returns will be processed in the form of a merchandise credit. Refund amounts or Gift Card balances under $5 may be issued as cash ($10 in CA).

Returns Without Original Receipt

Unwashed, unworn or defective merchandise returned without a receipt will be issued a merchandise credit based on the current selling price of the merchandise. A photo identification is required for returns without a receipt.

Price Adjustments

If the price of an item is permanently marked down within 14 days of the date of purchase, guests may simply bring in the receipt for a one-time price adjustment. A refund for the price difference will be issued back in the original form of payment.

Final Sale

Intimates and Gift Cards are all Final Sale and cannot be returned or exchanged. Gift Cards will not be replaced if lost, stolen, or used without authorization.

Online Returns In Boutiques


You are also welcome to return or exchange most merchandise purchased online** at any francesca's® boutique within 30 days of the ship date. Some exclusions may apply, so see Criteria for Returns & Exchanges below. Simply bring your original receipt and the unwashed, unworn merchandise with tags attached to any one of our 600+ locations and we will happily process the return or exchange it for something else. Visit our Boutique Locator to find your nearest boutique.

Criteria for Returns & Exchanges
- All returns must be received within 30 days of the shipment delivery date. Returns and exchanges outside of this 30 day limit are still eligible for a boutique credit up to 90 days after the ship date.
- All returns and exchanges must be in their original unwashed, unworn condition with tags still attached.
- All returns must be accompanied by the original receipt.
- PayPal orders can be exchanged or returned for store credit to any of our boutiques. Orders that need full refunds must be returned to the online boutique.
- Returned sale merchandise can only be processed at our online boutique.
- The online boutique does not accept returns or exchanges of items purchased from a francesca's® boutique.


*Non-Returnable Items:
- All final sale items, including those purchased through "Sale On Sale" promotions.
- Intimates
- Gift cards


**Online Exclusive Merchandise
- All online exclusive merchandise must be returned to the online boutique.


Price Adjustments
If there is a price difference between the items being exchanged and the new items being purchased, francesca's® will charge the original payment method or issue a refund accordingly. The original credit card will also be charged for the additional shipping fees unless otherwise notified.

Damaged Merchandise
If you receive merchandise from francesca's® that is damaged or incorrect (wrong style, size, or color), please contact Guest Services within 14 days of receipt. A full refund will be issued, along with complimentary return shipping, once the damaged merchandise is returned. Please note that boutiques are unable to refund return shipping to the original payment method for a damaged online order.


Returns policy for Loft

Return Policy

LOFT will accept your return or exchange of unworn, unwashed and defective merchandise by mail. Unwashed, unworn and defective merchandise may also be returned or exchanged at any LOFT store location, with the exception of merchandise from the Maternity and Swimwear Collections. Please note, we cannot accept online purchase returns at Ann Taylor, LOFT Outlet or Ann Taylor Factory store locations.

We will credit you for returns, accompanied by an original receipt, received within 45 days of the purchase for the price paid either in the original form of payment or as a merchandise exchange. For gift returns that are received within 45 days of the transaction date, you will receive an Online E-Gift Certificate for the amount paid by the sender. Returns accompanied by an original receipt, made more than 45 days after the purchase, will be credited for the item's current selling price either in the form of a merchandise credit* or as a merchandise exchange. One price adjustment on full-priced merchandise may be made within 7 days from the original date of purchase.

Returns without an original receipt will be credited for the item's current selling price on the date of the return, in the form of a merchandise credit. Merchandise without an original receipt, with a selling price on the date of the return that is deemed Final Sale, may not be returned or exchanged.

Final sale merchandise (merchandise with a .44 or .88 cent price ending) may not be returned or exchanged.


Returns policy for Edressme

RETURN POLICY

Here at eDressMe we want you to be 100% satisfied with your purchase. Unlike most other special and social occasion retailers, we accept returns for store credit or exchange. Due to the nature of our products, no monetary refunds will be issued.

For details and exceptions, please see below.

Merchandise can be returned for a FULL store credit. Our store credit does not expire. Please select carefully as store credits can only be redeemed once and merchandise purchased with a store credit becomes a final sale. You may also exchange the item(s) for an alter size subject to availability.
In order to process your return, for store credit or exchange, you must contact us within 5 days from the time your order is received. You MUST send an email to returns@edressme.com to request a RMA (return merchandise authorization) number. A Customer Service Representative will respond within 1 business day.
Returns sent back without RMA numbers will not be accepted, so please wait for a response.
Items must be in the mail no more than 2 days after a RMA number is issued.
All items being returned must arrive within 7 days from the time the RMA number is issued. Please write your RMA# on the outside of the package. As the customer, you are responsible for the cost of the return shipment via a pre-paid, traceable, and insured package (optional).
All merchandise must be returned unworn, unwashed, unaltered and with original vendor tags attached. Snags, rips, missing embellishments, marks, odors, stretched or other damages that affect an item's saleable condition will be returned to the customer.
All PRE-ORDER and SPECIAL ORDER items cannot be returned or exchanged.
All MADE TO ORDER ITEMS: Atria, Julian Chang, and Nika are not returnable or exchangeable.
We reserve the right to deny the return if we receive the item(s) at any point after 7 days, or if the item(s) is returned with any damages we were not made aware of prior to shipping.
 
HOW TO RETURN:

Email returns@edressme.com to request a RMA number. A Customer Service Representative will respond within 1 business day. If you send an email on Friday after 6pm est., Saturday or Sunday, your email will be answered on Monday.

You will be notified via e-mail once the RMA number request is processed.

Place your RMA# on the outside of the shipping box.
Pack the item(s) in their original shipping box. Enclose the invoice or RMA email in the box.
Our return address is:

EDRESSME.COM 
25 ENTERPRISE AVENUE 
SECAUCUS, NJ, 07094

Check your e-mail. We will notify you by e-mail once your return has been processed.

IF AN ITEM ARRIVES IN A FAULTY CONDITION

We make every effort to ship merchandise that is in excellent condition. However, in the instance that this may happen, faulty merchandise may be exchanged. Please note: items that are damaged, as a result of wear and tear by the recipient, are not considered faulty or returnable. If you would like to replace a faulty item, we will replace the item in the same style, color, and size subject to availability.

REFUSED OR UNDELIVERABLE PACKAGES

Reshipping refused or undeliverable packages are subject to return ground shipping only. If you would like to cancel an undeliverable or refused package that has been returned to us, please note that there is a 15% Restocking Fee per item..

Items must be returned in new and unused condition. All returns are inspected upon receipt. Items must not have been worn, washed, dry cleaned, and altered, and must have all originals tags attached. Items with snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item(s) being returned to you.

Shoes must be returned in new condition with soles un-scuffed. If you need to try your shoes on, we recommend doing so in a carpeted area. Shoes showing signs of wear will be returned and will not be eligible for a store credit or exchange.

Note:  If you do not accept the item(s) being returned to you, we will charge 50% of the value of the item(s) plus shipping costs as a restocking fee.

NON-RETURNABLE STYLES

The following items may NOT be returned: Tarik Ediz, Bridal, Jewelry, Handbags, Spanx, and all Sale, Markdown, Pre-Order, and Special Order merchandise.

Any items marked SALE on our web site are not eligible for returns or exchanges.


Returns policy for Adrianna Papell

Adrianna Papell will gladly accept merchandise returns for a full refund within thirty (30) days from the date of order with a copy of the original invoice.
We will only accept returns for items that have not been worn, altered or washed. All tags must be attached.

Returns are accepted by mail; please note: shipping and handling charges for returns are non-refundable. Items purchased at major department stores or at any other store selling Adrianna Papell merchandise may not be returned to Adriannapapell.com.

Upon receipt of returned goods, Adrianna Papell reserves the right to deny credit if the merchandise does not meet return policy requirements.

We want to make your refund or exchange experience easy. On the return form enclosed with your purchase, please note the reason for the return in the space indicated. Place the packing slip and the merchandise you wish to return in a secure package (we advise that you maintain a copy of your packing slip for your records.

Please be sure to fill out the reasons for returning the item and enclose the Returns Slip in the package. Maintain the top portion of the label containing the order information for your records.

Adriannapapell.com merchandise can only be returned to the below address. Adriannapapell.com returns cannot be made at department and specialty store locations.

Adrianna Papell eCom Returns

c/o Dynamic Worldwide West

14141 Alondra Blvd

Santa Fe Springs, CA 90670

In the unlikely event that you will receive defective merchandise from www.Adriannapapell.com, we will gladly replace or take back that item for a full refund at our expense. Please return the item and indicate that the item was defective on your return form. However, if the item has been worn and damaged, we will be unable to accept the item for a return.


Returns policy for 1928 Jewelry

Returns

1928.com wants you to be completely satisfied. We offer a 30-day from delivery date money back guarantee. (15 days for clearance items). (Items must be returned to 1928 by the 30-day or 15-day mark in order for the refund to apply.) Please note that all item(s) must be returned in new condition with price tags and packaging intact. Original shipping costs are non-refundable. If an item was sold with "Free Shipping", the original, actual outgoing shipping charges will be deducted from your refund. Refunds of $100.00 or more are subject to a 15% restocking fee. Refunds can only be credited to the original form of payment used at the time of purchase. All refunds are processed within 5-7 business days from receipt, however please expect for up to 30 days for the refund to post to your billing statement. 

Return Instructions:

  • • Item(s) must be returned in new condition with tags intact
    • Repack the item(s) in a secure package with all original packaging 
    • Include a copy of the packing slip which includes your name, order number and item number(s) along with the filled out returned merchandise form next to the return label. 
    • We recommend that you choose a trackable shipping method to ensure the safety of your shipment. We are not responsible for lost packages. 
    • Return your package to: 
    1928 Company 
    Attn: Web Returns 
    3000 W. Empire Avenue 
    Burbank, CA 91504

Receiving our Messages

If you have a spam program, such as Spam Arrest or one that verifies your sender by their email address, you will need to verify our email address. Please authorize all email addresses that end in 1928.com.

Checking your order status

Once your order has shipped you may check the status of your order by going to Track Your Order [http://www.1928.com/customer/account/login/] or logging into your account.


Returns policy for Amuze

RETURN POLICY

All AMUZE refundable products are eligible for a return or exchange within 14 days of delivery. Items must be unused, in the same condition they were received (in sellable condition) and returned with all packaging and materials. This includes, but isn't limited to dust bags, labels, cards, and boxes. If the item(s) is packaged improperly and arrive damaged, AMUZE reserves the right to refuse a return/exchange. Please note, the item will be shipped back at the customer’s expense. Standard return shipping fee currently processes $14.95.

All expedited shipping charges are not refundable at this time.

 

INTERNATIONAL RETURNS

If you are returning an international order, a prepaid return label cannot be sent and shipping charges will not be refunded. International customers are responsible for all import and duties on returned merchandise.

Contact our customer service with any questions/concerns support@amuze.com or by calling 855-821-6897 during business hours.

 

NON-RETURNABLE PRODUCTS

All AMUZE items labeled Final Sale are not eligible for return. This includes fragrances. We will always let you know which items are final sale, by clearly stating so within the product description. We ask you please ensure you read the product description thoroughly before finalizing your purchase.

Final Sale items that are sent back will be declined as per our return policy.

 

RETURNABLE FOR STORE CREDIT

All AMUZE items labeled refundable for Store Credit Only will be clearly stated within the product description. Daily Deals are only refundable in the form of Store Credit.

 

RETURN OPTIONS

We offer two different options for return eligible items: a refund to your original form of payment (minus shipping cost) or a refund in AMUZE merchandise credit.

 

EXPEDITED SELF RETURN PROCESS

If you would like to return an item(s), please fill out the form below to request a return label and return form or simply email us: support@amuze.com. Please be sure to fill out all fields, and place your return form in the shipping box to expedite your return.

Return Labels are automated. If an item is labeled final sale, or past the 14 day deadline, there is a $14.95 reshipment fee that will be assessed.


Returns policy for Aeropostale

Please note that orders greater than 25 units are final sale and items cannot be returned online or in-store. NO ADJUSTMENTS. NO EXCHANGES. NO RETURNS. NO EXCEPTIONS.

Returns to our Online Store

When you receive your order, the packing slip will contain detailed instructions for returning an item. Here are the basic steps:

1. Pack the item securely in the original package, if possible.
2. Affix the pre-paid, pre-addressed label onto your return package. No postage necessary. $7 will be deducted from your return credit for use of the label.
3. Please select a "Reason for Return" code on the packing slip and include the packing slip in your return package. If you cannot send your packing slip, please include your order number, billing name, and address with the item.
4. Drop off your package at any UPS Store, UPS Drop Box, Office Depot, Staples, or US Post Office. You may also leave in your mailbox for local postal carrier pickup.
5. Track your return by logging into your account atwww.aeropostale.com
6. If you would prefer to use your own shipping method at your own expense, return the package via an insured shipping service to:Aeropostale.com, Attn: Returns Department100 Precision Dr., Walton, KY 41094.All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
7. All approved online returns made within 60 days of the purchase date will be issued a full refund to the original form of payment (including gift purchases) within 30 days of receiving your returned package. Please note that your original shipping costs will not be refunded.
8. All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit.
9. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.

For further information, please visit http://www.aeropostale.com/helpdesk/index.jsp?display=returns&subdisplay=returns


Returns policy for Rainbow Shops

Returns are easy!
You can return items purchased in their original, unused condition for a full refund of their merchandise value. We accept returns within 30 days of the original ship date.

Please note the following items are final sale and cannot be returned or exchanged: lingerie, bras, panties, shapewear, earrings, gift cards and all items marked Final Sale.

Original shipping and handling fees are not refundable.

However, in the unlikely event that we have inadvertently sent you incorrect merchandise or you have received damaged merchandise, please notify us immediately by email or telephone. We will reimburse you for the cost of returning the package to us; we will not charge you for the shipping costs of replacement merchandise as long as the item is returned by mail.

Items purchased from a Rainbow store location cannot be returned to Rainbowshops.com.

Credit from your return will be issued to the original form of payment used when the order was placed.

Online purchases can be returned either to Rainbowshops.com or to any of our Rainbow store locations. To find the store location nearest you, please visit our store locator page at [https://www.rainbowshops.com/on/demandware.store/Sites-rainbow-Site/default/Stores-Find].

Purchases made using PayPal as a payment method can be returned to stores for a merchandise credit or returned by mail for a PayPal credit. All other returns will be credited to your original form of payment.

Returns by Mail
You will find a Return form enclosed with your order. To return an item, complete the form and enclose it with the merchandise you are returning. Once we receive your return please allow 5 business days for your return to be processed. We will notify you via email of your refund once we have received and processed the returned item. If the return is approved, a credit will be issued in the original form of payment only. Shipping fees on your original order are not refundable. Please allow a minimum of 1 billing cycle for your refund to appear on your credit card statement.

For your convenience, we include a return label in your package. If you choose to use our return label a fee of $6.95 will be deducted from your return credit when we process your return. However, in the unlikely event that we have inadvertently sent you incorrect or damaged merchandise, please notify us immediately by email or telephone, and we will reimburse you for the cost of returning the package to us.

Please follow these instructions for using the return label included with your shipment:

Step 1: Complete the Returns section of the Packing Slip.

Step 2: Place the merchandise and the Packing Slip in the box.

Step 3: Package the return and seal securely with tape.

Step 4: Affix the Return Label to your package (Note: Make sure to cover or remove the original shipping label)

Step 5: Drop your package at any U.S Post Office location, or with your local postal carrier.

OR

You may also choose to return your package via an alternate method of your choice. If so, please label your package clearly, and send it via a prepaid, insured, traceable method.

Address the package to:
Rainbow Returns Center
980 Alabama Avenue
Brooklyn, NY 11207

If you need further assistance with returns or have additional questions please do not hesitate to contact us at 1-844-5RAINBOW (1-844-572-4626) Monday-Friday 8:30 AM to 6 PM EST.

Returns to a Rainbow Store
We gladly accept returns to any of our 1,100+ Rainbow stores. Please visit our store locator page at [https://www.rainbowshops.com/on/demandware.store/Sites-rainbow-Site/default/Stores-Find] to find the Rainbow store nearest you.

Simply bring the merchandise you wish to return and the packing slip from your order when you visit the store. Please make sure that all original tags are attached to the merchandise. If you do not have all original tags and the packing slip for your order we will be unable to process your return.

Purchases made using PayPal can only be refunded via merchandise credit when returned to a Rainbow store. We cannot process refunds to your PayPal account from our stores.

All other refunds at stores will be made to the original form of payment.


Returns policy for Forever 21

Returns & exchanges

This returns and exchanges policy applies to all purchases made through the website forever21.Com, the forever 21 mobile applications, and any other website or application that directs you to this returns and exchanges policy (collectively, the "Site"). All forever 21 purchases may only be returned to stores within the original country of purchase. Please contact your local store for any store-specific return policy information.
Online purchases made through the site are valid for exchange, credit, or refund within 30 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores.

Holiday return policy

Gift items purchased online through forever21.Com on or after november 13, 2017 are valid for return through january 7, 2018 or within 30 days from the ship date, whichever comes later. Refunds are available for online purchases returned by mail and will be credited to the original form of payment. You may return your merchandise to any forever 21, xxi, for love 21, f21 red, or forever 21 "$10 and under" location within the united states. Refunds for online purchases returned in store will be issued in the original form of payment, except for online purchases made using paypal. At this time, all store returns of online purchases using paypal are valid for exchange or store credit only. All returns or exchanges are subject to forever 21's return policy.

All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the return form and customs documents (if applicable).

Food items, sale merchandise, cosmetics, underwear, select lingerie and swimwear, earrings and body piercings, clearance items, and gift cards / e-gift cards are all final sale items and cannot be returned or exchanged, unless required by law.

Returns by mail

Your package includes an order invoice, return form, customs documents (if applicable), and a pre-printed merchandise return label.

1. On your return form, check off the items you wish to return and list the return reason code(s).
2. Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package if possible).
3. Place the pre-printed return label on the outside of your package. Please note that the return label is not pre-paid, therefore, you will be responsible for the return shipping cost.In addition, any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).
4. Mail your online returns using the pre-printed label included with your package, or to the following address:

Forever 21
Attention: Online Returns
3880 N. Mission Rd Dock H4-1
Los Angeles, CA 90031

Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from international and APO/FPO addresses, please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.

Returns to a store

You must provide your order invoice and the form of payment used to make the purchase when returning merchandise to a store. You may return your merchandise to any Forever 21, XXI, For Love 21, F21 Red, or Forever 21 "$10 and Under" location within the United States. Refunds for online purchases returned in store will be issued in the original form of payment, except for online purchases made using PayPal. At this time, all store returns of online purchases using PayPal are valid for exchange or store credit only. Please allow 1-2 billing cycles for the credit to appear on your statement.

If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.

Damaged, defective, or wrong item(s)

BY MAIL: Exchanges by mail are only processed for damaged, defective, or the wrong item(s) shipped.
Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our Online Returns address above within 30 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form. We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded.

To ensure proper processing, please select the appropriate Return Reason Code listed on your return form. In addition, please specify the damage, defect, or wrong item(s) on the return form. Upon receipt of your return, our Online Returns Department will inspect your merchandise to confirm that the item is damaged, defective and/or the wrong item. If you would like a replacement of the item(s), please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase.

IN STORES: Damaged, defective, or the wrong item(s) may be returned to any Forever 21, XXI, For Love 21, F21 Red, or Forever 21 "$10 and Under" location within the United States for an exchange or refund. You must provide your order receipt / invoice and the form of payment used to make the purchase. Refunds will be issued in the original form of payment, except for online purchases made using PayPal. At this time, all store returns of online purchases using PayPal are valid for exchange or store credit only. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you.

Returns for online purchases made with gift cards / e-certificates / store credit

Refunds can only be made to the exact gift card, e-gift card or store-credit used for the original purchase. Please retain the gift card, e-gift certificate and/or store credit after your online purchase, for return refunds and future purchases.


Returns policy for Joe's New Balance Outlet

Return Policy

Hassle-Free Refunds


Please note that since we are an outlet store and dedicated to keeping our prices as low as possible, we are unable to provide free return shipping.
Merchandise must be returned to us within 30 days of receipt.
You must include your packing slip that arrived with your original purchase for processing.
Please ship your return merchandise back to us via the shipping method of your choice.
Once we receive your item, we will credit your original form of payment.
Refunds will be credited for the purchased price along with any applicable taxes.
Please allow 5-10 business days after receipt of your package to process returned items and for a credit to reflect on your account statement.

Ship all return merchandise to:

Joe's New Balance Outlet
13600 Shoreline Dr.
Suite 700
Earth City, MO 63045

If you have any questions regarding a refund, please contact Customer Care at 866-590-4965. We will be happy to assist you!


Returns policy for G.H. Bass

RETURNS & EXCHANGES

How to Return an Item Purchased at ghbass.com

Please complete the form included in your order, including the reason code.
Repack the item you wish to return in original packaging. Be sure to enclose your return form.

How to Exchange an Item

Please return the item you wish to exchange, and place a new order for the replacement item.

Please send your ghbass.com returns to:

G.H. Bass & Co.
Returns Department
2200 Cedars Road
Lawrenceville, GA 30043

Policies

- Refunds will be made for all merchandise in original, unused condition within 60 days of the date of delivery.
- Refunds will be given in the original form of payment.
- Shipping and handling costs, gift box, and other charges are non-refundable.
- Refund will include the cost of the item, plus any applicable sales tax.
- In order to exchange an item, please place a new order and return the original item for a refund.

Incorrect Orders or Damaged Products

If a product is shipped incorrectly or arrives damaged, we will replace that item or accept a return of that that item and provide a full refund.

Gift Returns

All returns will be credited to the original form of payment.

In-Store Returns

Items purchased on ghbass.com may be returned to G.H. Bass & Co. retail stores and factory store outlets. Items purchased at G.H. Bass & Co. factory stores must be returned in-store.

G.H. Bass & Co. Factory Store Returns

Any items purchased at a G.H. Bass & Co. factory outlet store may be returned to any factory outlet store location.

G.H. Bass & Co. Items Purchased at Other Locations

Items purchased at department stores or at any other store selling G.H. Bass & Co. merchandise cannot be returned to ghbass.com.

Continental United States, Alaska, and Hawaii Customers: For your convenience, we have included a pre-paid shipping label withyour order. Place the peel-and-stick prepaid return label on the outside of the package. The package may be dropped off at FedEx or USPS locations, as well as USPS collection boxes. Or schedule a free USPS pickup from your home or business address. Please record the tracking number from the label for your records. A charge of $6 for the prepaid shipping label will be deducted from your refund. Alternatively, you may use any traceable method of shipment.

U.S. Territories and Canadian Customers: Please use the return address label provided on the other side of the form, and ship via an insured and traceable carrier. Duties, taxes or fees assessed by customs for Canadian orders are not reimbursable by G.H. Bass & Co. If duties and taxes were applied on an order that is being returned, it is up to the customer to contact customs to have thatamount refunded.

For any other information regarding returns, please contact us at help@ghbass.com.


Returns policy for The Outnet

How To Return An Item

If your purchase is not quite what you're looking for, you've got 28 days from when you received your order to have your items sent back to us for a refund. Follow these steps:
- Sign into your account, go to View All Orders and select the order number containing the items you would like to return.
- Look for CREATE RETURN and follow the steps.
- Book a collection with UPS by calling 1 800 823 7459 and quoting our account number, Y3843A. You can also drop off your parcel at your local UPS store or facility. 
- Attach the pre-paid return label to the outside of the box and remove any original shipping labels.
- Seal your package ready for the driver to collect it.

If you've used THE OUTNET Premier delivery service, we'll be in touch by email within 48 hours to confirm your two-hour collection window.

If you aren’t registered on THE OUTNET, you can arrange a return by selecting ‘CREATE A RETURN’ in the drop down menu under the My Account tab on the top left corner of our site and entering your order number.

As soon as we've received your return and issued your refund, we'll notify you by email. Make sure that all of the items you wish to return from your order arrive back with us together in one shipment, so that we can process your refund as quickly as possible.

Alternate Return Methods

We recommend that you return items to us via our shipping carriers so that they are protected and insured during delivery. However, you can return the goods by any secure means. If you are using an alternative returns option, please notify Customer Care. Our returns address is:

YNAP Corporation - THE OUTNET
125 Delawanna Avenue
Clifton, NJ 07014

Please note that we will not accept liability for goods that are not returned via our shipping partners.

Tracking Your Refund

You can track the status of your return while it's on its way back to us using the return tracking number.

As soon as we've received and taken care of your return, we'll be in touch by email to confirm that your refund has been issued. 

To keep in mind

Your refund will be credited to the payment method used to place the order and will exclude:

- $7.95 for your return
- the initial delivery cost

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

All sales taxes are included in your refund if your order has been sent to a destination within the US and Canada. Outside the US and Canada, customs duties and sales taxes are non-refundable.

Late Returns

Your return should be sent back to us within 28 days. Returns received outside of this timeframe will be accepted for a refund at our discretion.

Our Returns Policy

Items should be returned new, unused and with all THE OUTNET and designer garment tags still attached. Returns that are damaged, marked or altered will not be accepted and will be sent back to the customer.

Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Please notify Customer Care if any of your purchases have been delivered without THE OUTNET tags. You will need to request a return before sending your items back to us.

SHOES
All shoes must be tried on a carpeted surface until you are 100% sure you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with scratched soles will not be accepted and will be sent back to the customer.

LINGERIE AND SWIMWEAR
Briefs, swimsuits and bikini bottoms must be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled and will be sent back to the customer.

TECHNOLOGY
Technology products must be returned in the original packaging.

PORTER MAGAZINE
Issues of PORTER magazine purchased from THE OUTNET cannot be returned.

FAULTY GOODS
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If your item is faulty when you receive it, you can return it for a refund. Simply request your return and send the faulty goods back to us within 30 days of the day you received them.

COLORS
We have made every effort to display the colors of our products that appear on THE OUTNET as accurately as possible. However, as computer monitors and devices may vary, we cannot guarantee that your screen's display of any color will be completely accurate.

REPEAT RETURNS
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your account.


Returns policy for Finishline

What is Finish Line's return policy?

In most cases, merchandise may be exchanged with an original sales receipt within 45 days of the original purchase when the items are unworn and in original condition and, if a shoe item, returned in the original box. 
To return or exchange an item, you will be required to present a valid photo ID* that will be recorded at the time of return. Information from your ID will be retained in a company-wide database of customer return activity that Finish Line and its affiliates use to authorize returns. We reserve the right to limit returns or exchanges regardless of receipt. 
- All purchases must be return within 45 days of the original purchase.
- The merchandise should be in unworn conditions.
- Orders may be returned to your local Finish Line store or by mail using our online returns portal
- Shipping charges are not refunded for return items.

*Acceptable forms of ID: U.S. Or Canadian Driver’s License, U.S. State ID, Canadian Province ID, U.S. Military ID, Mexican Voter Registration Card, or Passport. 
*NOTE: Items purchased from FinishLine.com can only be returned to a Finish Line store. Finish Line stores inside of Macy's do not accept returns from FinishLine.com.

 

Return by mail:
To initiate a return, please access the following link; [https://returns.narvar.com/finishline/returns]

1. Have your order number and billing zip code ready;
2. Select the item(s) you would like to return; 
3. Print your return shipping label;
4. Ship the item(s) with the return label.

Once we receive your return in our warehouse, you will receive a Return Confirmation Email.
From there, we will issue a refund back to your original form of payment.
*Items returned by mail are for refund only. For exchanges, damaged items, or mis-shipments please contact customer care. 

Return in store:
The fastest way to return an item is to do so in one of our stores.
1. Your original packing slip;
2. The item(s) in unworn condition;
3. Apparel items must have the original tags (unless problems in manufacturing exist);
4. Your original form of payment. *PayPal and debit card purchases are refunded in cash;
5. Authorization numbers are NOT required for return to your local store.

Can I return merchandise that has been worn?

Merchandise not working out? We are sorry to hear that! Unfortunately, normal wear and tear is not warrantied on any merchandise. So, if your dog gets a hold of your new Jordans, there's not a lot we can do. Here's some more helpful info:
Exchanges on worn merchandise can only be made when the damage is caused by a manufacturer's defect
Items cut or sliced by sharp objects cannot be exchanged.
From the date of purchase customers are provided 45 days to attempt a return.
After 45 days, items may not be returned for any reason.
Shipping charges are not refunded for return items.


Returns policy for JackRabbit

Returns

We want you to be completely satisfied with your purchase and stand behind the products and service we provide. Our merchandise can be returned to us within 30 days from date of original purchase for a full refund. To return merchandise, you may bring it back to any of our store locations or mail it to the following address with the return slip that was included in your original shipment: 

JackRabbit
ATTN: Online Returns
2500 E. 1st Ave, Unit C West
Denver, CO 80206

Please include your original receipt with the merchandise you are returning.  All returns will require customer name, phone number or email address, which can be filled out on the retun slip. Footwear, Apparel and Electronics should be sellable and have original boxes/packaging/tags.  Unfortunately, we cannot return underwear, nutrition and magazines.  Refunds for returns made without a receipt will take the form of a store credit assigned to a customer account.  We do not pay for return shipping, however your initial shipping cost (if incurred) will be refunded.  

We highly recommend you insure the package as we cannot be responsible for returns lost in transit.
As soon as we receive your returned item, a refund will be issued to your original method of payment. Please note that it may take 4-5 business days for the package to arrive back to us, plus up to another 7 business days for the refund to appear on your statement.

Exchanges

For exchange of merchandise that is defective or incorrectly sent item (i.e. size/color), please call 1-800-807-6179 or send the request via email at service@run.com.  We will send you a shipping label to use to send back the original item. Once we receive your merchandise, we will send out a replacement item. Please allow 3-5 business days for the exchange to be processed. You can also exchange items at any of our store locations. 


Returns policy for Nordstrom

Returns & Exchanges

We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We do apply returns to the tender it was purchased with. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom Gift Card.

About Returns & Exchanges

You can return item(s) by mail or in any Nordstrom store. We do not accept returns of Nordstrom or Nordstrom.com merchandise at Nordstrom Rack locations

RETURNING BY MAIL (U.S.)
If you have an account or an order number, you can start your return now. If you don't have an account or you're missing order information, you can print a blank return form and label. Send in your item(s) using the postage-paid U.S. return label. Your return will be processed within 10-14 business days.

RETURNING IN NORDSTROM STORES (U.S.)
Simply bring the item(s) you'd like to return to a Nordstrom store along with your receipt and original form of payment. Any salesperson can assist you with your return. Find a store. Please note that we do not accept returns of Nordstrom or Nordstrom.com merchandise at Nordstrom Rack locations.

EXCHANGES
For the best service and selection, please order your replacement items online or call 1.888.282.6060 for assistance.

EXCEPTIONS & SPECIAL INSTRUCTIONS
Please call customer service at 1.888.282.6060 for assistance returning oversized items, perishable goods or other unusual merchandise.

REFUNDS
All refunds will be credited to your original form of payment or a Nordstrom Gift Card. We offer gift receipts to customers when purchasing gifts. When returning a gift, you'll receive your refund only on a Nordstrom Gift Card. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom Gift Card. (Gift Cards cannot be redeemed for cash unless required by law.)

- Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card or Nordstrom Notes, we'll mail you a Nordstrom Gift Card. If a credit card was used in combination with a Gift Card or Nordstrom Notes, the entire merchandise amount will be refunded to your credit card. - Shipping Charges: Unfortunately, we cannot refund shipping charges.

GIFT CARDS
Gift Cards can't be returned.

WESTIN HEAVENLY® BED
Please call 1.800.285.7344 for inquiries and assistance.

FINE JEWELRY
Please follow the instructions included in your shipment and fill out the return section of the packing slip when returning fine jewelry by mail. Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed. Fine jewelry can also be returned to Nordstrom stores that have a Fine Jewelry department. Simply bring the packing slip and/or credit card used when you placed the order.

INTERNATIONAL RETURNS
International Nordstrom.com orders made with Borderfree have a different return process and do not qualify for free returns or merchandise exchanges. For a refund that includes duties, taxes and tariffs, please contact Nordstrom customer service and ask them to send you a Return Merchandise Authorization form on behalf of Borderfree. Then mail the completed form with your item(s) to Borderfree. If you choose to return an international order directly to Nordstrom, you will receive a refund for the merchandise from Borderfree but not duties, taxes or tariffs. Learn more about international returns.

GREEN SHIPPING
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.

NORDSTROM RACK RETURN POLICY
Please visit the Nordstrom Rack and HauteLook sites for information about their return policies.

Questions? Call 1.888.282.6060 or chat with us.

What about returns for purchases at Nordstrom.com?
Simply send your item back or bring it to a store near you and we'll do our best to take care of you.

Do I need a receipt from my purchase?
Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return and the return is provided at current price on a Nordstrom Gift Card.

Do you take everything back?
We'll do our best to take care of you, but from time to time we cannot accommodate a return.

Is there a time limit? What if the item is worn?
We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return. There are no time limits for returns or exchanges.

Why do special-occasion dresses and some designer items have tags that say if the tag is removed the garment cannot be returned?
Customers have told us that they want to ensure the special-occasion dresses and designer items they're purchasing have not been worn prior to their purchase. Over the years, we have also found that we received a disproportionate number of returns of what appeared to be worn special-occasion dresses and designer items. To help in both instances, we implemented a tag or card to help ensure these items are returned in original condition with tags still attached.

Are there restocking fees?
No.

Why does Nordstrom request my personal identification for a return without a record of sale?
Because of our liberal return philosophy, we have this internal auditing procedure to give us the ability to monitor and investigate refunds and returns without a record of sale.

Can I put an item on hold?
Merchandise holds will no longer be offered to individual customers. However, we will continue to offer holds for events and special services—like Reserve Online & Try in Store, available on our app.

Do you take checks?
Checks will no longer be accepted as payment for merchandise. However, checks will continue to be accepted for payment on accounts.

How do you process my return if I paid with PayPal?
If your purchase was made with a PayPal account, your refund will be made to the credit or debit card associated with the PayPal account or a Nordstrom Gift Card can be issued. If the original form of payment was a PayPal line of credit, the refund will be issued to a Nordstrom Gift Card.


Returns policy for Cupshe

Don't worried if you changed your mind, here are some tips for Return & Exchange:

1) Items can be easily returned in 21 days after delivery. 

2) Please contact our customer service team if you need to process a return for any reason, service@cupshe.zendesk.com

Learn more about Return Policy [https://www.cupshe.com/pages/returns].


Returns policy for Swimsuits for all

By using our free return label included in your order, you will receive store credit.

To make returns as easy as possible, we have included a trackable return shipping label in your order. Simply remove the label from the bottom portion of the return information form and place it on the package.

You will receive non-expiring store credit for your return in the dollar amount of your returned item(s) only. (This does not include your original shipping and handling fees). Please allow up to 3 business days for your store credit to process and post to your swimsuitsforall account after we have received your return. You will receive an email notifying you of the store credit and how to access it.

All returned products must be in their original condition, unworn, unwashed, with original tags and the panty protective strip intact. No store credit will be issued for products that do not meet these criteria.

Please include your completely filled out return information form in your return box or the store credit process may be delayed.

Returns lost or damaged in transit are the responsibility of the customer, so be sure to keep a record of your tracking number as a reference. If you used the label provided, you can track your return by entering the tracking number at fedex.com.

All customers will receive an email notification when their return has been received. If you have a registered account with us, log in at Account to see if your return has been processed.

Return for refund on your credit card
If you would like a refund on your credit card, you must use your own method of shipping. Return your unwanted item(s) within 60 days from the date you received your order. You will be refunded in the dollar amount of your returned item(s) only, (This does not include your original shipping and handling fees). Please allow up to 3 business days for your refund to process and 15 days for it to post to your credit card after we have received your return. Your refund will be applied to the original form of payment.

Pack the item(s) with the return information form:

Mail directly to:
swimsuitsforall
10300 Sanden Drive
Suite 100
Dallas, Texas 75238

All returned products must be in their original condition, unworn, unwashed, with original tags and the panty protective strip intact. No refund will be issued for products that do not meet these criteria.

Please include your completely filled out return information form in your return box or the refund process may be delayed.

Returns lost or damaged in transit are the responsibility of the customer, so be sure to keep a record of your tracking number as a reference. You can track your return by entering the tracking number at fedex.com.

All customers will receive an email notification when their return has been received. If you have a registered account with us, sign in at Account to see if your return has been processed.

If you feel that an item in your order was defective and would like a refund, simply fill out the reason code as "Defective" on the return information form and use the return shipping label provided. This is an essential step to ensure you receive free return shipping. You will be refunded in the dollar amount of your return item(s), including your original shipping and handling fees. Please allow up to 3 business days for your refund to process and 15 days for it to post to your credit card after we have received your return. Your refund will be applied to the original form of payment.


Returns policy for HerRoom

Return Policy:

We accept items for return in clean, unworn, unwashed condition, with original tags intact. We reserve the right to refuse returned items that are not in pristine and new condition.

You’re responsible for return shipping costs. If there are credits or charges due on the merchandise, they will be issued to the original credit card used for the purchase. Upon receipt, our goal is to process your request within 2 business days.

Returns must be received within 30 days of the original shipment date.

Final Sale Items -- All close-out / final sale items are non-returnable and non-exchangeable. This includes but is not limited to all final sale items ending in $0.99.

How to Return a Purchase:
Complete the simple return form included in your package, including item information and the reason for the return. If you wish to exchange this for a different item, please also complete the exchange section of the form and tell us the style #, color, size and quantity.

Pack items for return and include the return form. Items must be unworn, unwashed, in their original condition with the original tags.

A return label is included in your package for your convenience. This is not a pre-paid label and you will be responsible for shipping costs.

For your protection, we recommend you return your items using certified and insured mail.
 


Returns policy for Frederick's

Frederick's of Hollywood will accept returns for items purchased on the www.fredericks.com store within 30 days of delivery date for a refund and 60 days from delivery date for store credit. Returns received after 30 days from delivery date will not be accepted.

No returns are allowed on Final Sale items.

International returns - The client is responsible for all duties, taxes or brokerage fees. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we issue you a refund.

All returns must meet the following criteria: unworn, unwashed, all tags must be attached, all accessories must be included, no perfume or other scents, no human or animal hair, no rips or tears, no other signs of being worn all original packaging and hangers must be included.

Please note that shipping charges are non-refundable and all returns are subject to a 15% restocking fee.

We ask for your patience as processing your return may take up to 14 days following receipt to our warehouse. You will be notified via email once your return has been completed.

Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Frederick's of Hollywood. The customer will be credited for the product cost and tax, less shipping and handling. Customer will be required to place a new order and will be responsible for any associated shipping charges.

Unfortunately, we do not process exchanges. You may return for a refund or credit and place a new order for the style, color and size of your choice.


Returns policy for Unique Vintage

Unique Vintage Devoted Darling Reward Points Program

Revised – October 22, 2014 Terms of Service

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE PARTICIPATING IN THIS PROGRAM

General Information

This DEVOTED DARLING Reward Points Program is brought to you by Unique Vintage, Inc. Participation and benefits shall be considered void where prohibited by law. Taxes may apply where required by law. Unique Vintage assumes no liability for any user's participation that contravenes the laws or regulations of his or her state. Your participation is subject to present and future program rules. Your participation is valid only at www.unique-vintage.com and rewards may only be earned and redeemed on www.unique-vintage.com.

International Customers

International customers are also eligible to earn Devoted Darling Rewards points, however to redeem their points, they must contact Unique Vintage customer support by calling 1-818-848-1540 or by email at service@uniquevintage.com

Earning Rewards

The Unique Vintage DEVOTED DARLING Reward Points Program is available to all Unique Vintage users. A user will accumulate Reward Points for the following actions relating to his or her account as set forth below: 5 points = for links shared on social media via a Unique Vintage product page. A maximum of 25 points per sharing method (Email, Facebook, Twitter, Pinterest or other social channels) may be earned per 30 day period. 10 points = for links shared on Facebook or Twitter may be earned only once per 30 day period. 10 points = for every $1 spent on the purchase of a product, but not for any amount spent on taxes or shipping costs. For the avoidance of doubt, Reward Points are only earned for money actually spent on the product, not for the amounts of any discounts or payment by gift card. If an order is cancelled, any Reward Points awarded for the purchase will be cancelled. If a product is returned, Unique Vintage reserves the right to cancel the Reward Points awarded for the purchase of such product. 25 points = Review a product on the Unique Vintage website (see “Reviewing a Product” below). A maximum of 125 points may be earned per 30 day period for reviewing products on the Unique Vintage website. TO RECEIVE POINT CREDIT, customers must submit the review via the "Leave a Review" follow up email sent to the customers account 14 days after the customers purchase. This policy is to ensure the customer is a verified buyer at uniquevintage.com 50 points = follow Unique Vintage on either Facebook or Twitter. This award can only be redeemed once per social channel per lifetime. 100 points = subscribe to the Unique Vintage email newsletter and receive 100 points. This award can only be redeemed once upon initial sign up. 100 points = follow Unique Vintage on Instagram. This award can only be redeemed once per lifetime. 2500 points = when each referral (who is not already an Unique Vintage customer) makes his/her first purchase on Unique Vintage, the referrer who shared Unique Vintage via email, Facebook or Twitter through their Rewards dashboard widget under Referrals, will receive 2500 points. From time to time, Unique Vintage may temporarily amend the Reward Point reward equations, without notice to the users. A user only earns Reward Points based on activity on and via the Unique Vintage website. Users may opt to purchase products without using their Reward Points. Users will be able to check the amount of Reward Points accumulated in their account by logging into the My Account section and viewing the dashboard. Users may not redeem or exchange accumulated Reward Points for cash. Users may not give/donate/transfer/share their Reward Points to another User’s account. Unique Vintage specifically reserves the right to terminate, cancel, suspend and/or modify the DEVOTED DARLING Reward Points Program, or any specific User's participation in the DEVOTED DARLING Reward Points Program, if any fraud, virus or other technical problem corrupts the administration, security, safety or proper function of the DEVOTED DARLING Reward Points Program, as determined by Unique Vintage in its sole discretion. In addition, Unique Vintage reserves the right to terminate, cancel, suspend and/or permanently ban any specific User's participation in the DEVOTED DARLING Reward Points Program if Unique Vintage suspects that such User is conducting fraudulent activity to acquire, accumulate or spend Reward points including, but not limited to, by a User creating multiple Rewards accounts, false referrals, etc.

Reviewing a Product

Rewards for product reviews will only be credited to the users Devoted Darlings Rewards account, if they submit the review through the "Leave a Review" follow up email sent to the customers account email 14 days after purchase. Reviews of a Unique Vintage product on the Unique Vintage website will be reviewed for legitimacy and for language. As a result, it may take several (up to 14) days before reviews are posted on the Unique Vintage website and Reward Points are credited to a user’s account. Reviews that are posted will not be edited or changed for content, but they may be edited to correct spelling mistakes, type-o’s, glaring grammatical errors, etc. and/or to shorten the length. Unique Vintage reserves the right to reject reviews that it deems (in its sole discretion) to be of no value, or in violation of the Unique Vintage Terms of Service, and therefore no Reward Points will be rewarded for such reviews.

Redeeming Reward Points

Reward Points may only be redeemed on www.unique-vintage.com. Reward Points may only be redeemed for a discount off the purchase price of an item. Reward Points may not be redeemed for payment of taxes or shipping costs. Unless otherwise indicated by Unique Vintage, Reward Points may be redeemed in conjunction with discounts or offers granted by Unique Vintage. Unique Vintage may limit the number of Reward Points that may be redeemed at one time. Users must accumulate 1250 Reward Points before being eligible to redeem Reward Points. Users with less than 1250 Reward Points will not be able to redeem those Reward Points until they have acquired at least 1250 Reward Points. Users wishing to redeem Reward Points will receive $5 off the purchase price of their order in redemption of 1250 Reward Points or $10 off the purchase price of their order in redemption of 2500 Reward Points, which will thereby be deducted from the User's count of Reward Points. The system will update the User’s remaining Reward Points immediately after Reward Points are redeemed. Reward Points cannot be applied to prior purchases or for the purchase of Unique Vintage eGift Cards. Unique Vintage may determine, in its sole discretion, to restrict the redemption of Reward Points with respect to certain products. Other Unique Vintage restrictions may apply.

Expiration of Reward Points

Reward Points earned for onsite activities (Account Sign Up, Email Sign Up, Writing A Review, and Social Shares) will expire one (1) year after being earned, if not redeemed prior to the expiration date. Reward Points earned from purchase will expire (1) year after the most recent purchase. The expiration date will update for all Reward Points earned from purchases based on the date of the most recent purchase. If a purchase is made once in every (1) year period, points will not expire and will continue to accumulate. Unique Vintage reserves the right to extend the expiration date, in its own discretion, on an individual user basis.

Account Information

You may view your account activity online HERE. [/customer/account/login] The information you provide will be handled in accordance with the Unique Vintage privacy policy available at HERE. [/unique-vintage-privacy-policy]

Termination

Participation in the DEVOTED DARLING Reward Points Program is a privilege granted to Unique Vintage users and as such can be suspended, revoked or terminated at any time by Unique Vintage for any reason or for no reason. In the event of termination of your participation, all benefits including all accrued Reward Points and other program benefits will automatically and immediately be forfeited.

Program Changes

Unique Vintage reserves the right to vary any or all of the terms of the DEVOTED DARLING Reward Points Program, to amend these Terms of Service, or to terminate the DEVOTED DARLING Reward Points Program, at any time without notice and without further obligations to users, including, but not limited to, modifications which: a) govern Reward Points earned on and after the date of the change; or b) change the value of already accumulated Reward Points. Notice of any such changes, amendments or termination will be provided to users via message or email, or by being posted on the Unique Vintage website and will be effective immediately, unless otherwise stated in such notification.


Returns policy for Unspoken Fashion

Returns Policy

Our policy lasts 14 days for eligible returns only. If 14 days have gone by since delivery of your order, unfortunately we can’t offer you a return or refund.

Not Eligible Returns, Exchanges Or Refunds (FINAL SALE):

1. ALL products in the Accessories, Clothing, Corsets, Costumes, Lingerie, Ravewear, Special Orders and Swimwear collections due to hygiene/health regulations and/or brand restrictions: Be Wicked, Daisy Corsets, Elegant Moments and Roma.

2. Items that are not in their brand new original condition.

3. Items that are missing tags, original packaging, including: hangers, plastic wrap, hang tags on garments, manuals, certificates, shoe boxes, dust bags and gift boxes.

4. Sale Items.

Eligible Returns:

Please contact us by email at unspokenfashion@gmail.com within 7 calendar days of delivery of your order. Once you have submitted your request for return, we will confirm if it has been approved. A Return Authorization Number (RA#) and shipping instructions will be provided if your request has been approved. You will then have 7 calendar days to return the product and provide us with a tracking number. The customer is responsible for return shipping charges. Please return the product in it's brand new original condition (unworn, unwashed, unaltered) with the tags, original packaging, including: hangers, plastic wrap, hang tags on garments, manuals, certificates, shoe boxes, dust bags and gift boxes. We are not responsible for any return packages that are lost or damaged.

Eligible Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. Original shipping charges are non-refundable. Customers that received free shipping will be deducted $8.95 from the amount to be refunded to you, with the exception of customers that received free shipping in the Shoes collection will be deducted 18% from the amount to be refunded to you.

Defective Items:

All items are thoroughly checked and weighed prior to shipping. In the rare event that a defective item was sent, please contact us by email at unspokenfashion@gmail.com within 24 hours of delivery of your order, along with photo(s) and description of the defect. If you do not contact us within 24 hours, Unspoken Fashion will not be responsible for the items.
Once you have submitted the requested information, Unspoken Fashion and the applicable brand will review it. An Exchange Authorization Number (EA#) and shipping instructions will be provided if your request has been approved. You will then have 4 calendar days to return the product and provide us with a tracking number. Please return the product in it's brand new original condition (unworn, unwashed, unaltered) with the tags, original packaging, including: hangers, plastic wrap, hang tags on garments, manuals, certificates, shoe boxes, dust bags and gift boxes. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and an exchange for the exact same item (same style/color/size) will be processed. Exchanges for a different style, color or size will not be approved. No exceptions.

Changing Or Cancelling An Existing Order:

We rely on a heavily automated process to provide you with the fastest service possible. Due to this automation, we are unable to make changes to, or cancel an order, after the order has been placed, this includes Special Orders. No cancellation.


Returns policy for FSAstore

You may return the products you purchased within 30 days of your order date for a full or partial refund if the product has not been used and is in its original packaging. We may deduct return shipping costs and/or a restocking fee from your refund depending on the reason for the return.

Fees are determined on a case by case basis. Our standard restocking fee is 10%. Some products may have higher restocking fees, which are noted on each applicable product page.

If any of the following issues occurs, please contact us within 7 days of receipt of your order:

- You received the incorrect product
- The product was visibly damaged upon arrival
- The product had expired upon arrival

If you receive an item and it is not functioning properly, please refer to the product manual for troubleshooting. If you need additional assistance, please contact the product manufacturer directly for more details. If you're unable to resolve the problem after contacting the manufacturer, please contact us to find more information about receiving a replacement or returning your item for a refund.

If you returned a product(s) used to qualify for our free shipping promotion and the return reduces the order subtotal to less than the amount needed to qualify for free shipping, we will deduct the cost of shipping from the refund.

Prescription Returns

By law, we cannot accept returns of products requiring prescriptions for reuse or resale. However, if you feel we have made an error in filling the prescription, please call Customer Service toll-free at 1-888-372-1450 or email info@fsastore.com with details of the error.

How to return

Step 1: Request a Return
Please email us with your order number, the product(s) you wish to return and the reason for which the item is being returned to us.
Email: info@fsastore.com

Step 2: Receive Return Label
Once your return has been approved, you will be provided (via email) pre-paid UPS domestic label to return the purchase to us.

Step 3: Ship the Returned Items
Please safely pack the items you wish to return, attach the pre-paid return label and drop it off at your nearest UPS Office.

Step 4: Receive Refund
Once your return is received and inspected at our fulfillment center (usually within 3 business days of receipt), your refund will be processed and a credit will be applied to the original card used for this purchase. Please note that the funds may take 3-5 days to transfer back to your account.

Refund Exceptions

If we are not able to refund the credit card or FSA card you used to place your order because it has expired, we will do our best to contact you to you to resolve the issue. If we are not able to contact you, we will create and email you a store credit equal to the amount of the refund. The store credit will be valid for six months.

Return to Sender Packages

Occasionally, shipments are returned to us as undeliverable. In such cases, we will contact you at the phone number and email address in your order to obtain a correct shipping address. If we are unable to reach you, we will issue a refund in the amount of the items returned to us. If we are not able to contact you and your card or FSA plan has expired, we will issue and email you a store credit in the amount of your order.

If you have any questions or comments please feel free to contact us via phone at (888) 372-1450 or email at info@fsastore.com and a customer service representative will be happy to assist you.


Returns policy for Total Diabetes Supply


Returns policy for Anytime Costumes

Costumes may only be returned, if they are unworn and in new condition with original packaging within ten (10) days of receipt. We strongly recommend that you use our online returns website at [http://costumes.upsrow.com] to print a prepaid label for your return shipment. Using this fast and easy tool ensures that your return package is properly tracked and delivery receipt is confirmed. When you use our pre-paid UPS shipping label, the return shipping fee of $7.99 will be deducted from the value of your returned item(s) when we process your credit.

If an order is returned to sender as the address is undeliverable or the customer has refused delivery, a $15.00 fee will ba assessed to the merchandise total of the returned items. The original shipping costs will not be refunded.

You may also choose your own shipping method to send us your Product Returns. However, we strongly suggest that you choose a shipping method that includes the ability to track your order. We will not be held responsible for crediting your account if you cannot verify receipt of the Product Return.

All costs associated with shipping Product Returns are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued to you for the price of the item(s) being returned. If your order was placed with a check or money order, you will receive a check.

The following accessories may only be returned if in unopened and in factory sealed packages: (including, but not limited to) make-up, hats, wigs, beards, moustaches, eyebrows, eyelashes or any other artificial hair item, teeth, undergarments including stockings, noses, CDs and video tapes. These products are NOT returnable if the package or box/bag is not factory sealed.

Returning Shoes: All shoes that are returned must be unmarked (without scuffs), unused and in new condition.

Special Order Items(including personalized party supplies) and all Mascot Costumes are not returnable.

Send returns to:
Costume Returns
1620 E. Stateline Rd.
Suite 101
Southaven, MS 38671


Returns policy for Child of Wild

RETURNS/EXCHANGES

All Domestic US returns are accepted if shipped within 14 days of receiving your order for a refund, excluding final sale items. Items returned after 14 days are eligible for return for store credit only. Exchanges and returns for store credit are accepted up to 45 days after receiving your package. International returns are accepted for refund within 30 days of receiving your order. 

SHIPPING INFORMATION

All orders are processed and shipped within 24 hours of purchase, with the exception of weekends. All orders placed after 11 AM on Friday morning will be shipped the following Monday morning. We are located in San Diego, California.

Domestic Shipping within the US

We offer free USPS First Class Shipping for domestic orders above $100.

We also offer free returns for all US orders if shipped within 14 days of receiving your order. Please email sales@childofwild.com to receive a return label.

For USPS First Class Shipping, please allow up to 5-7 days for delivery. Please note that only USPS Priority Mail Express has a guaranteed delivery window by the post office otherwise you will receive a refund for the shipping costs paid. All other shipping options, including USPS Priority Mail Two Day, are not eligible for a refund on shipping from USPS if not delivered within the expected time frame. 

 International Shipping 

For international orders, we offer USPS First Class International Shipping. This shipping option does not offer extensive tracking outside of the US and can take anywhere between 10-30 days for delivery. This shipping option also does not come with any kind of insurance.

We also offer DHL Express International Shipping. This shipping option comes with insurance, international tracking, and usually takes around 3 days for delivery.

Customs charges are at the expense of the customer. Child of Wild is not liable for any customs charges or orders returned for unpaid customs. For orders not claimed at customs and sent back, Child of Wild will not refund the shipping charges.

POLICIES

Sale Items

Items purchased during a promotional sale are eligible for return for store credit only. Items listed in the sale section on the site are FINAL sale and are not eligible for any kind of return. 

Lost/Theft

Child of Wild is not liable for lost or stolen packages. There is an option at checkout to request signature confirmation. If the package is confirmed as “delivered” via tracking, then neither the carrier service nor Child of Wild is liable. If the package is lost and does not show it was delivered via tracking, then a claim may be filed with the carrier. Please contact your local post office to file a claim.

Broken/Damaged Jewelry

We want you to be completely satisfied with your order and will work hard to remedy the situation to the best of our abilities. VINTAGE JEWELRY is fragile by nature and should be worn with care. Child of Wild is not liable for broken vintage jewelry.

If you received your order with defective jewelry please email sales@childofwild.com and we will issue you a return label. Once the jewelry is returned, you will have the option to have a non-defective piece sent, issue a store credit, or receive a full refund.

Any damages or repairs to Child of Wild brand jewelry incurred after purchase will be accepted within 60 days of the date of purchase and will be repaired or replaced free of charge. For other designer brand jewelry, we will work diligently to get you a replacement.
If returned after 60 days, there is a $25 fee for repairs.
 


Returns policy for Zales

Guest Return and Exchange Policy

Zales.com is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return your item based on our Guest Return and Exchange Policy.

- Returns and exchanges are permitted within 60 days from the purchase date for jewelry; and within 30 days from the purchase date for watches.
- Jewelry must be in good condition with all original certificates and accessories.
- Watches must be unworn, unaltered and in original condition to be accepted for return or exchange. All packaging, instructions and warranties, as applicable, must be included with the return or exchange of a watch.
- Returns or exchanges not allowed on customized jewelry, special order watches, class rings and engraved items.
- Cash refunds are issued to original purchaser with original sales receipt.
- Cash refunds over $200 are made by check issued from the corporate office within 21 days.
- Charge credits are issued to original purchaser on the account to which the item was charged.
- Gift returns with receipt can only be exchanged or converted to a gift card.
- All returns without a receipt can only be exchanged or converted to a gift card at current price, minus any current promotional discount.

Zales.com provides you with two easy methods of returning an item:

Returns by Mail

Please note that items purchased at a Zales or Zales Outlet store may NOT be returned by mail to our distribution center.

Here are the basic steps:
- If there is damage to an item upon delivery, call our customer service center immediately at 1-800-311-JEWEL (5393) for assistance.
- Please read the information on your original packing slip.
- Pack the item securely. Use the original package, if possible. Enclose the original or a copy of the packing slip.
- If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- For your protection, we recommend that you use FedEx, UPS or Insured Parcel Post for your return. Ship the return package to the address indicated on the packing slip:

Z-Mail
901 W. Walnut Hill Lane
Irving, TX 75038-1003

- Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center.
- You can expect a refund within 30 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.
 

Returns to a Zales or Zales Outlet Retail Store

Please note the following exceptions:
- Items purchased through our exclusive Design Your Own program must be returned to the Online Store and cannot be returned in any of our fine jewelry retail locations. A pre-paid FedEx Label will be provided upon request.
If you made your purchase using PayPal, Bill-Me-Later, e-Gift Card or the combination of a gift card with a credit card, your items must be returned to the Online Store. If you did not receive a pre-paid FedEx label in your package, please contact 1-800-311-JEWEL (5393), and we will provide you with the appropriate label for your return.

Here are the basic steps:
- Place the item securely in the original package.
- Enclose the original packing slip with the item. If you no longer have the packing slip, bring a copy of your ship confirmation email or online purchase receipt displayed during checkout.
- All products must be returned in good condition, in original boxes, and with paperwork (such as watch instruction booklet or diamond certificate) and accessories to ensure a full credit.
- Take the package to any Zales or Zales Outlet retail store.
- The store associate will process your return. Refund will be credited to the same form of payment in your original purchase. Please allow 30 days for the credit to appear on your billing statement. Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damage, defective, or incorrect item.


Returns policy for Chicos

CHICO'S RETURN POLICY

Merchandise returns and exchanges will be accepted (excluding “final sale” items and gift boxes) within 60 days of the date of purchase. Returns must be accompanied by original or gift receipt, or date and amount of purchase must be validated in our system. Customer identification may be required. Refunds will be made in the original form of payment, except that merchandise credit may be given for gift receipt returns. If your original purchase was made by check, you may choose to receive a merchandise card, or a check will be mailed within 30 days of return. Merchandise must be in its original condition, unworn and unwashed, or merchandise must be defective. Merchandise purchased in an outlet store must be returned to an outlet. Purchases must be returned in the country of original purchase. We are unable to accept the return of product purchased online via BorderFree. All shipping and handling fees are non-refundable.

TELEPHONE AND ON-LINE PURCHASES

Bring It to a Boutique
If you prefer to return or to exchange your purchase in one of our boutiques, our sales associates will be happy to help you with your return or exchange at any of our Chico's U.S. boutiques (excluding outlets).

Make a Return by Mail
If you prefer to send your return by mail, please affix the Prepaid Return Shipping Label that we provided, along with your invoice, to the box and drop off your package in the U.S. mail. Please note that when we receive your return, we'll deduct $7.00 USD from your refund for handling fees. If you prefer to use the carrier of your choice and create your own label, we recommend using a form of traceable and insurable delivery.

Please ship returns to:
Chico's Returns Department
1020 Barrow Industrial Parkway
Winder, GA 30680
USA

Need A Different Size or Color?
If you need to exchange an item for a different SIZE or COLOR within 60 days of your original purchase, simply circle the item(s) on your packing slip that you wish to exchange and indicate the size/color you prefer. Merchandise sent to us for exchange must be unworn and unwashed or defective. Your new merchandise will be shipped out as soon as the return is received. Or, if you prefer to have your items shipped prior to the return arriving in the warehouse, you may call 1.888.855.4986 to place your order with one of our Sales Consultants. After placing your re-order, you can then make your return as outlined above.

Prefer A Different Item?
If you wish to exchange an item for a different item within 60 days of your original purchase, you may call 1.888.855.4986 to place your order with one of our Sales Consultants. After placing your re-order, you can then make your return as outlined above.

Price Adjustment Policy
We will gladly adjust the price of an item if it decreases within 10 days of your original purchase! A one-time price adjustment may be made on original or sale price merchandise. Customer must physically present original receipt at a boutique if purchase was made at a boutique, (at an outlet if purchase was made at an outlet). Online or catalog purchases are not eligible for price adjustment in our boutiques and outlets.

FINAL SALE
Merchandise marked as final sale is sold "as is" and may not be returned or exchanged and is not subject to our Price Adjustment Policy.

Please don't hesitate to contact us with any questions? We're just a phone call or email away. Phone: 1.888.855.4986 (TDD: 1.888.550.5559). Email: customerservice@chicos.com.


Returns policy for Princeton Watches

Princeton Watches Return & Exchange Policies

Items purchased from our website are eligible for return if received by us within 30 days after your receipt of our shipment. ALL returned product must be in brand-new, salable condition, with manufacturer's packaging, tags, instruction booklets, warranty cards, and any other items that came with your purchase, such as accessories or gift with purchases. Product showing any signs of wear or use cannot be returned.

Unlike many of our competitors, we do not charge an additional restocking fee, but we do deduct the actual shipping charges that we paid from the refund if you are making a flat return. If you are returning for an exchange for another item, the full purchase amount will be put towards your exchange. (Many of our competitors routinely deduct 10% to 20% from your refund if you return an item to them. They make money whether you are happy or not - that's not the way we do business.)

Please note that Special Orders, Engraved Items, and Warehouse Deal or "As-IS" items are NOT Returnable.

If we do, as a concession to a customer and solely at our option, accept a watch back after 30 days or showing wear, it may be subject to a restocking fee at our option.

If you do decide to return or exchange a product please follow the instructions on the back of the packing slip you received with your shipment. [http://www.princetonwatches.com/returns.asp]

For additional information, questions about our Return Policy or to place an order, please contact us at 1-800-572-8263 or email Sales@PrincetonWatches.com

Princeton Watches Return and Exchange Instructions

Do you think there is something wrong with your watch or that it may be defective? Please read this article before returning your timepiece: Common Timepiece Problems Explained [http://blog.princetonwatches.com/how-to-tell-if-your-watch-is-broken-common-timepiece-problems-explained/].

For fastest service, be sure to read and follow the information below before packaging and returning your item.

Returns must be received by us within 30 days after your receipt of our shipment. Returns must be properly packaged for shipment (we suggest you use the outside shipping box that we sent the product in originally) as the post office or UPS will not honor insurance claims for improperly packaged shipments that are damaged in transit. Do not ship watches back in padded envelopes or in the manufacturer's packaging without an outer box. Princeton Watches will not be responsible for damage in transit to improperly packaged returns.

All returned watches must be in brand-new condition, with manufacturer's packaging, tags, instruction booklets, warranty cards, and any other items that came with your purchase, such as accessories or free gift with purchase. Watches showing any signs of wear or use cannot be returned.

Princeton Watches DOES NOT charge a restocking fee, but we do deduct the actual shipping charges that we paid from the refund, even though you may have received free or discounted shipping at check out. If you are requesting an exchange, the full purchase amount will be put towards the exchange.

Preparing your Return or Exchange:

  1. Please send your item back to us along with a copy of your receipt to the appropriate address below (we recommend that you keep a copy of the receipt for your records). If you do not have a copy of your receipt, please contact us at 1-800-572-8263 before returning your item.
  2. Write down the reason for the return and whether you would like a credit, a replacement of the same watch (if defective) or the model you would like to exchange it for.
  3. Package your return in the original box that we shipped it in, or similar packaging.
  4. Please be sure to insure the shipment since Princeton Watches is not responsible for items lost in shipping back to us.

Send your Package by US Mail, UPS, FEDEX, etc. to:

Princeton Watches c/o Returns

Dock Door 21

4811 Nashville Rd

Bowling Green

KY

42101


Returns policy for shoes.com

RETURN/EXCHANGE POLICY

If you are not happy with your order, we are happy to accept a return or exchange.
Return shipping is free for merchandise being shipped from within the United States.
- Return shipping is free*. For each shipping address, we will provide you with one pre-paid UPS shipping label to return your order to us. Because we provide you with only one pre-paid shipping label per order for each shipping address, we suggest you wait for receipt of all items to that address before beginning the return/exchange process. After receiving all items on your order, please place all return items into one shipping box (any type of shipping box) to take advantage of the free return postage. You can return your order for up to 60 days from the purchase date, except for orders places on Shoebuy's Private Event site, [events.shoebuy.com]. Orders placed between November 1 — January 1 are eligible for the 90 Day Holiday Return Policy. Items that you return or exchange must be in the condition that you received them and in the original box. Shoebuy does not guarantee wear or tear or any damage unrelated to the manufacturer.
 - We will send you an email confirming your request, including the 18-digit tracking number on the pre-paid UPS shipping label and a link to track the package. Once your return is received and inspected by the fulfillment centers, your refund will be processed and a credit for the full purchase price of each item will be automatically applied to your credit card or original method of payment withing approximately 5 business days ("business days" are Monday through Friday, excluding weekends and US Holidays). Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
- Please allow 1-2 weeks following receipt of your return for exchanges to arrive, if you requested an exchange. We will send you an order confirmation email for your exchange order as soon as it is placed. If you are in a hurry, return your original item for a refund and place a new order online for your replacement item. This will expedite your receipt of the new/replacement item.
- Please note, Shoebuy.com can only provide free return shipping for items shipped from a U.S. address. If you are returning an item within our 60 Day Return Policy from an address outside the U.S., please ship to:

Shoebuy.com / Attn: Returns / 34 Cabot Road / Woburn, MA 01801.

If you are returning an item within our 90 Day Special Return Policy, please follow the same procedure. In addition, please clearly write your Shoebuy.com Order Number on the outside of the shipping box. If you have any questions regarding returns from an address outside the U.S., please call Shoebuy.com Customer Service.
- Please do not send your order to the manufacturer. We will take care of everything for you.

* Shoebuy.com free return postage does not apply to orders/merchandise being returned from locations outside of the United States and APO/FPO locations, or on return of items purchased from Shoebuy Private Event sales at Shoebuy's Private Event site, events.shoebuy.com.
** Shoebuy accepts returns or exchanges only for items purchased on the Shoebuy.com website. If you would like to return or exchange an item that was not purchased on the Shoebuy.com website, please contact the retailer where you made the purchase.
 


Returns policy for Clarks Shoes

Return Policy

We want you to be delighted with your purchase but if you are not fully satisfied, simply return your unworn product within 90 days for a full refund or exchange.

Online Purchases: Follow our simple online return process and ship your unworn product back to us with your return paperwork or by visiting the Clarks store locations nearest you. 

In-Store Purchases: Please return your unworn product with original receipt to your nearest Clarks retail store within 90 days for a full refund or exchange. If you do not have your original receipt, or if it’s been longer than 90 days, you’ll be issued a store credit for the current retail price of the unworn product.

Free Return by Mail
 
If you would like to return your online purchase by mail, follow our simple online return process for a FREE pre-paid shipping label. Please use your original shipment box for returns, whenever possible.

1.    Visit [www.clarksusa.com/us/order/enquiry]
2.    Enter your order number and ship-to zip code
3.    Select the item(s) you would like to return by providing the quantity and reason code for each
4.    Print out the packing slip that goes inside your package
5.    Create & Print your FREE pre-paid return label, by choosing UPS or United States Postal Service. For the fastest return, use UPS.
6.    Retain your tracking number for possible future use.

Return Carriers

United States - Retain your tracking number for possible future use.

UPS: You can you drop your package off at any UPS location, including: The UPS Store®, UPS drop boxes, UPS customer centers, authorized retail outlets and UPS drivers. For the fastest return, use UPS.

USPS: You can leave your package at any United States Postal Service location as well as your own mailbox, your local Post office or postal collection boxes.

US Territories & Military Addresses:
Your package will default to be shipped via USPS. You can leave your package at any United States Postal Service location including your own mailbox, your local Post office or postal collection boxes. You may also schedule a free postal carrier pick up with USPS.

Returns to a Clarks or Clarks Outlet Store

You can return your Clarksusa.com purchase to the Clarks or Clarks Outlet store nearest you. To complete your return in store simply follow these three easy steps:

1.    Bring the unworn items you would like to return to any Clarks or Clarks Outlet store location [http://www.clarksusa.com/us/store-locator].
2.    Present your original packing slip to any sales associate. Without your proof of purchase, a Clarks Gift Card will be issued for the current selling price of the item(s).
3.    To receive a refund, bring your original form of payment. If you return a gift, a Clarks Gift Card will be issued for the original price paid.

Purchases made in a Clarks or Clarks Outlet store must be returned to a Clarks or Clarks Outlet store location.

Refund Processing of Online Orders

Refunds for items(s) being returned along with any applicable taxes will be credited to your original method of payment, unless the order was marked as a gift. No original shipping costs or tax on shipping costs will be refunded. 

Your refund will process after we receive and inspect your unworn products at our fulfillment center. Please allow up to two billing cycles for the credit to post to your account after your return has been processed.

Gift Returns 

If you only paid with a Gift Card, or marked your order as a gift, returns will be issued in the form of a new Gift Card for the full order amount, less shipping and tax on shipping. If your purchase was paid for with a combination of credit card and Gift Cards, we will default to crediting your credit card first, up to the full amount originally charged and a new Gift Card will be issued for the Gift Card portion of the order. 

For purchases made in-store, please visit a Clarks or Clarks Outlet Store to return products with your original receipt. Purchases made in-store must be returned at a store location.

Exchanges

Exchanges are not available online. To exchange a product, we recommend visiting one of our store locations. Visit our Store Locator to find a store near you. Otherwise, use our FREE online return process and place a new order for the product you would like.

Please note, when returning product and placing a new order, two separate transactions will post to your credit card – one for the new order and one for the refund of the original item(s) you are returning. We do not refund original shipping charges.


Returns policy for BaubleBar

United States Return Policy

U.S. returns are free and easy! Unworn items can be returned within 30 days of the ship date for a full refund, unless marked as final sale or otherwise noted.

Holiday Return Extension:
All qualifying orders placed between November 1, 2017 and December 23, 2017 can be returned through January 31, 2018.

Qualifying orders include a pre-paid USPS return label for free and easy returns. To return your order, include the original invoice and mark the appropriate return code(s). If you received a free gift with purchase and are holding onto less than $50 worth of merchandise, please make sure to include the gift with your return or its retail value will be deducted from your refund. We are not responsible for lost return packages, so please take note of the tracking number on the label.

Alternatively, you are welcome to use the shipping method of your choice; if so, we encourage you to add tracking and insurance to your package.

Please address all returns to:
BaubleBar Returns
300 Carol Pl
Moonachie, NJ 07074

REFUNDS

You will receive an email notification from BaubleBar when we receive and process your return. Please allow up to 20 days for your return to be processed.

EXCHANGES

At this time, we can only process exchanges for the same item.

PRICES ARE SUBJECT TO CHANGE

BaubleBar gladly honors a one-time sale price adjustment on full-priced merchandise within seven days of the retail purchase. Sale price adjustment does not include limited-time promotions, including discount code and gift with purchase offers. To obtain a price adjustment, please send us an email to helpme@baublebar.com within the seven day window. Include your order number in your email message. If you are within the deadline, we will refund the difference to your original form of payment. Items purchased with a promotional discount are not eligible for price adjustments. Items purchased with gift cards are eligible for price adjustments.

VAULT POINTS

Vault Points are one-time use and non-refundable. If you return an order, the Vault Points you earned on that order will be deducted from your account when your return is processed. If you already spent the points earned on the returned order, the dollar value that corresponds to the used points will be deducted from your total refund.

INTERNATIONAL ORDERS

Please see here [https://www.baublebar.com/help/intl-orders] for our international return policy.

NON-QUALIFYING ORDERS

Personalized
Custom-made personalized pieces, including monograms and nameplates, are handmade to order and cannot be returned.

Buried Bauble Returns
Buried Baubles do not qualify for free return shipping. You may return Buried Baubles utilizing the shipping method of your choice. If you use a BaubleBar pre-paid return shipping label on a Buried Bauble only return, $5 will be deducted from your refund.

Final Sale Items
Items purchased on sale and marked as FINAL SALE cannot be returned.

Gift with Purchase
Returning an order that included a free gift? Please be sure to include it with your return, or your refund will be adjusted to reflect the retail price of the gift.


Returns policy for Forzieri

RETURN POLICY

IT'S EASY TO MAKE A RETURN

Forzieri is glad to offer a Full Satisfaction Guarantee and will accept returns within 28 days from delivery date of your merchandise. Please note, Return Authorization Numbers must be requested within 14 days of receiving your order. You will then have a further 14 days to return unsuitable items.

In case, for any reason, you are not completely satisfied with your purchase, we will be happy to accept a return for a refundstore credit or an exchange.

Simply follow 4 steps to make your return:

1. Make sure you have read our Return Terms & Conditions above.

2. Enter your Forzieri Account and go to "Return Items". Select the items/orders you wish to return and submit your return authorization request form. (Your account will only display orders eligible for returns).

3. Forzieri will provide you a Return Authorization Number and Instructions.

4. Follow the return instructions and ship the item back to us.

Please note:

- Repack the product in its original packaging materials, including warranties. Do not include any other markings or text on the package except what is specified in our return instructions.

*Please note, Free Return terms are not applicable for items purchased via LYST.COM

The item must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.

Shipping from FORZIERI back to the Customer for replacement items will be complimentary, with no additional cost. In case of exchanging with a lower value item, the difference will be provided as a store credit.

Replacement items will be shipped from FORZIERI back to the customer at no additional cost. In the case of an exchange for a lower value item, the difference will be provided as a store credit.

FREE GIFTS WITH PURCHASE

Free Gifts with purchase must be returned together with your purchase to be eligible for a refund. Or, you can choose to return the purchase for an exchange or store credit and still keep the Free Gift.

SPECIAL ORDERS, MONOGRAMMED OR CUSTOM ITEMS

Special orders are not eligible for return or exchange. Custom-made and monogrammed items are considered special orders.

DISCOUNTED ITEMS

Return of items discounted for 60% or more off their original price can only be processed for store credit or product exchange. No refund can be applied in this case.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, contact our Customer Service immediately (within 48 hours from delivery). Please supply your order number from your original confirmation e-mail. We will also need your e-mail address and phone number. Forzieri will make every reasonable effort to replace the item in a timely manner. If there is extensive damage to the carton, refuse the order and contact our Customer Service immediately. Please have your order number available when you contact Customer Service.

All items properly returned under this policy are eligible for a refund or a store credit, at your option. If you choose a refund, the full purchase price (shipping excluded) will be credited when Forzieri has received and processed your return. Typically, within 7-10 business days after the item is delivered back to Forzieri. You can check the status of your return within the My Account area. We will email you when the credit has been submitted to your credit card. Credit card companies vary in the time it takes for a "credit" to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.

FURTHER RETURNS

You can return your exchanged item within 28 days from the delivery date of your original order. Please note that for further returns, we can not guarantee refunds, only store credits and exchanges. Shipping fees may apply.

*Please note, Free Return terms are not applicable for items purchased via LYST.COM


Returns policy for Hatcountry

Hatcountry Hassle-Free Returns And Exchanges


Customers may return or exchange any purchase, with the exception of Outlet / Closeout items, within 30 days of the product's delivery. Authorization is not needed for the return.

If you wish to exchange or return your item, please send to the following address:

Hatcountry Returns and Exchanges

165 Amboy Road, Unit 713
Morganville, NJ 07751

Information to be Included: Please include with all returns and exchanges a note instructing us whether you will be returning your item for refund or exchanging your item and, if so, for which item, size, and color. If applicable, please fill out the returns sheet provided in your box in lieu of a note. Your Customer PO number must be included with all returns. 

Packaging: Please return all items in original packaging and in unworn condition. Please do not use custom boot and hat boxes as the shipping box. They are considered part of the product and should not be taped or marked. 

Outlet Section: Closeout Sales are Final Sale and will not be accepted for return or exchange. 

Holiday Returns: All holiday orders placed between November 1 and December 25 qualify for an extended return period through January 25th. After January 25th we will no longer accept any holiday returns or exchanges. 

Return Processing: All refunds and exchanges will be processed as quickly as possible, generally within one week from receipt. During heavier seasons this timeline may be subject to change. Please allow 4-7 weeks for special order items to be produced prior to re-shipment. 

Exchanges: Customers are responsible for all re-shipping costs, even if the order qualified for free shipping on the initial purchase. Re-shipping costs for all exchanges will be based on the weight of the item and zip code to which it is being delivered. 

Returns: Special order items manufactured specifically for the customer, which are marked as 4-7 week production items in the product description, are subject to a 15% restocking fee per item. (There will be NO re-stocking charged fee on Stocked and 1-4 week items.) 

Non-Refundable Costs: Shipping charges will not be refunded for standard returns and exchanges. 

Damages: If your order was received damaged or defective, then this policy does not apply. Contact our customer service department at [Info@Hatcountry.com] within 7 days. Provide customer service with a digital photo of the damaged item's so we can better assist you. 

If you have any further questions, please feel free to contact us at [orders@hatcountry.com].


Returns policy for Stylebop

Should you not be happy with your purchase or would like to make an exchange for a different size, you have 14 days to return the package for a refund or an exchange.

In order to make use of a free return, please create a return in your account online. You can do this under MY ACCOUNT on www.stylebop.com.

Please log into your account and go to ORDERS. There you will find the option “Return/Exchange”. Please choose if you wish to return the item or make an exchange for a different size. After confirming your choice you will receive a RAN (Return Authorization Number) or an exchange number. Please fill in the number on the return document included with your order and put this document together with the item/s into the box.

Items must be in original condition with all original designer tags and the STYLEBOP.com tag attached. The obligation for return or exchange does not apply when any of the tags have been removed or damaged. The same applies when the returned item(s) are determined to have been used, worn, washed or damaged. In the case of shoes, the obligation for return or exchange does not apply when shoes show any signs of wear or returned not in the original shoe box. We advise that when trying on shoes, you do so only on a carpeted surface. We ask that shoes are returned in their original packaging/cartons.

The return is carried out by the same shipping partner used for the original delivery.

Read more here: https://www.stylebop.com/en-de/women/customerservice#a4


Returns policy for Tilly's

Q: What is Tillys.com's Return Policy?
A: Tillys.com accepts the return or exchange of full-priced merchandise with the original receipt and tags attached for up to 30 days after purchase. All sale merchandise is exchangeable only. All sale merchandise is final sale during red tag promotional clearance events. All sales are final on undergarments, sunglasses, goggles, watches, jewelry, cosmetics, skateboards, CDs, blind box merchandise, Contour, GoPro and Beats by Dre merchandise. Partial returns of multiple item promotions forfeit all promotional pricing. Even exchanges of the same promotional item are allowed.

Returns are refunded in the method of original payment. Shipping is nonrefundable. All merchandise must be returned in its original unused, unwashed packaged & resalable condition. Shoeboxes must not have tape or any other shipping labels on them - shoeboxes used as shipping boxes will not be accepted.

*Holiday purchases made November through December may be returned or exchanged through January 15th of the following year.

RETURNS TO A STORE, BY MAIL & EXPRESS EXCHANGES

Q: How can I return or exchange merchandise ordered from Tillys.com?
A. Need a different size? Color? Style? We'll send it to you! Simply choose one of the following convenient options to make a return or exchange:

1. Return To A Tilly's Store 
Returning has never been easier. Simply bring the item(s), along with your original receipt, photo ID, and the credit card you used when you placed your order, to any Tilly's retail store. Use our Store Locator to find the nearest Tilly's store.

2. Express Exchange 
Need it in a hurry? Simply call this toll-free number: 866-4TILLYS (866-484-5597), and order your replacement merchandise. In-stock merchandise will be shipped within approximately 24-48 hours at no extra charge for shipping and handling. We will charge your credit card for new merchandise and refund your credit card for returned merchandise as soon as we receive it.

3. Return or Exchange By Mail 
Complete the Return/Exchange Form included in your original shipment, and enclose it with the item(s) in its original packaging (when possible). When exchanging items, be sure to indicate the replacement item, including the style number, color, and size.

 

SmartPost Return Label:
Attach the prepaid, pre-addressed label to your package. No Payment is necessary when you mail your package. The amount of $7 will be deducted from your refund/exchange. Place your return package in your mailbox, USPS blue collection box , give it to your postal carrier or drop off at any post office, or request free carrier pick up at http://www.usps.com/pickup . You can track your package at www.fedex.com/us using the tracking number at the bottom of your shipping reciept.

If you don't have a SmartPost Return label, please send your pre-paid, insured package to:

Tillys.com 
E-Commerce Returns 
17 Pasteur 
Irvine, CA 92618 

Packages must be shipped pre-paid. We cannot accept C.O.D. deliveries.

Refunds and exchanges are processed when item(s) are received. Tilly's will pay to ship items processed as exchanges to you. Refunds are given for the price indicated on the original receipt. Credits for returned or exchanged merchandise will be issued to the original credit card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement.

RETURNS WITHOUT RECEIPT

Q: What if I need to make a return, but I've lost my original receipt? 
A: If you no longer have a copy of your original receipt, an exchange may be made for merchandise of equal or lesser value. If you have further questions or require additional assistance, please email our Online Customer Service department at customerservice@tillys.com.

 

GIFT RETURNS

Q: How do I return an item I received as a gift?
A: To return an item you received as a gift, simply call this toll-free number: 866-4TILLYS (866-484-5597). Gift items with a receipt can be exchanged or returned for a Tilly's Store Credit.


Returns policy for Bike Bandit

In order to be a valid return, contact BikeBandit.com's Returns staff for a Return Authorization or go to Return/Exchange Item link on your order details. Be sure your return reaches BikeBandit.com within the timelines outlined above (15 days from delivery for OEM parts, 30 days from delivery for Aftermarket or Apparel Items.)

Read our full  Online Returns Policy at www.bikebandit.com/help/returnpolicy


Returns policy for Paragon Sports

If you are not completely satisfied with your order, you may return the merchandise in it's original condition with packaging to Paragon Sports via an insured, trackable shipping service or you may return the merchandise to our retail store within 30 days from the receipt of your order.
All Custom Knives and Climbing Equipment are FINAL SALES and are not returnable.
Please use the address label from the packing slip for all returns. If you lost the address label, send all returns to ParagonSports.com., Returns Department, 24 East 18th St., New York, NY 10003.

Paragon Sports reserves the right to limit quantities on any item ordered.
For questions about your order, item quantities or a return, please contact our customer service department at (customerservice@paragonsports.com), or by calling 212-255-8889 (NYC) or 800-961-3030 (Outside NYC) between the hours of 10:00am - 8:00pm Monday thru Saturday and 11:00am - 7:00pm on Sundays, Eastern Time.

QUESTIONS:
Call us at 800-961-3030 or 212-255-8889, Monday thru Saturday 10:00 a.m. to 8:00 p.m. and Sunday 11:30 a.m. until 7:00 p.m. Eastern Time
-or- Send us an email (to customerservice@paragonsports.com).


Returns policy for Mr. Porter

RETURNS AND EXCHANGES

Making a return or exchange is easy using our free collection service. Just make sure you request your Returns Merchandise Authorisation (RMA) number and send your item(s) back to us within 28 days of receiving your order.

More info: http://www.mrporter.com/Help/ReturnsAndExchanges


Returns policy for Lego


RETURN POLICY

We believe our LEGO bricks and other products must live up to your highest expectations, and our service must live up to the quality of our toys. If for any reason you need to return your order, it’s easy! Simply follow the instructions listed on the back of the packing slip you received with your order.
All returns or exchanges must be made within 90 days of receipt of your order and must be accompanied by a Return Authorization Number. To obtain a Return Authorization Number, please call Customer Service at 1-800-835-4386 between the hours of 8:00 am – 10:00 pm EST Monday through Friday and 10:00 am – 6:00 pm EST Saturday and Sunday. Returns of orders that do not include a Return Authorization Number may be subject to additional processing time and delay in crediting your account. Return address information can be found on the reverse side of your packing slip or on a separate sheet included in your order. All refunds are made in the original payment method. For orders purchased by check or money order, a refund check will be made payable to the “Ordered By” name. Shipping and handling charges are non-refundable. We recommend using a shipping method that can be tracked and insured for your protection.

Unopened sets: Want to return a set you never opened? Simply return your unopened LEGO set to the address listed on your packing slip. If the total value of the unopened set is under $200, you can return your unopened LEGO set to any of our LEGO Brand Retail stores with your original packing slip or receipt, and we'll give you a full refund to your original payment method. Returns of unopened sets to a LEGO Brand Retail store that are not accompanied by a packing slip or receipt may be exchanged at its current value toward other product(s). Sorry- total value of returned items over $200 cannot be returned in the store.

Opened Sets: Returns of opened LEGO sets must include the original packing slip or receipt and can be returned for exchange or merchandise credit only.

Customized Orders: Customized items such as LEGO Pick A Brick orders cannot be modified, returned or exchanged. Sorry!

Software: Returns are only accepted if the item has not been opened. This includes but is not limited to video games and DVDs. Sorry, we can't accept returns on opened video games and DVDs.

Gift Cards: Gift cards cannot be returned and cannot be exchanged for cash.
If for any reason you are not entirely satisfied with an order, please contact our Customer Service team. We're always happy to help!


Returns policy for Garage

Return Policy

Your satisfaction is our top priority! If you do not absolutely love your new purchase, you may return the item(s) for a full refund of the purchased price, by mail, or in person at any of our Garage retail store locations.

What can I return or exchange?
 

We’re sorry things didn’t work out! We will gladly refund or exchange all unwashed and unworn ticketed merchandise in its original condition within 30 days of your order date when accompanied by the original eReceipt listing the price paid.

Customers have until Sunday, January 6, 2019, to return or exchange merchandise purchased between Monday, November 5  and Wednesday, December 5, 2018.
 
Please note: Clearance items*, earrings, bodysuits, swimwear, underwear, fragrance, and beauty products are "final sale" and cannot be returned or exchanged unless the merchandise was found to be defective. Belts, socks, leggings, and pyjamas in original packaging are refundable.

*Clearance items in the sale section with the mention of 'final sale' in the product name.

Returning by mail:

Package the unworn, unwashed items, with original tags, securely in the original product packaging, whenever possible.

Peel off the adhesive return label that was sent with the original order and attach it to the return package.
Affix the appropriate postage on the return package and mail it through your preferred postal carrier. Please note that the RETURN LABEL IS NOT PREPAID, therefore, you will be responsible for the return shipping cost. Ship the return package to:  651 Kapkowski Rd, Suite 2430 Elizabeth, NJ 07201-4901.

How will I be refunded?

Refunds will be issued using the same method of payment and the same credit or debit card as the original purchase (except for gifts cards and e-gift cards, in which case you will be refunded a credit onto a new gift card). Shipping charges and sales tax on shipping are not refundable.
 
Please note that our stores cannot currently credit your PayPal or Virtual Debit account. We will refund you using a Garage gift card. If you return your order by mail to our Distribution Centre, a credit will be issued directly toward your PayPal or Virtual Debit account.

"Ship to Store" Returns


If you chose the “Ship to Store” shipping method, your order will be available at the store you selected for 12 calendar days after you’ve received our "Ready for pickup" email. If you do not pick up your order within that time, your order will be returned to our Distribution Centre and you will no longer be able to claim your items.
If you have any questions, please don't hesitate to contact our Customer Experience Department by mail or by phone at 1-888-882-1138 (Canada) and 1-888-342-7243 (USA).


Returns policy for Lands' End

RETURNS

Free Shipping with Re-order

If you need to return an item or items AND want to re-order the same item or items in a different size or color‚ we will offer you FREE SHIPPING on your replacement order. Please call 1-800-963-4816 to place your re-order with one of our Customer Care Specialists and have the shipping fee waived. After placing your re-order‚ you can then make your return as outlined below.

Return Options
Use any of the following options to return Lands’ End products purchased online or from one of our catalogs.

If you no longer have your packing slip and/or receipt and you have a Personal Shopping Account‚ you can obtain your past online Order History‚ or you can contact us by e-mail, chat or phone.

1. Return Internet or catalog orders at a Sears store.
Bring the Lands’ End items you wish to return to any full line Sears® store.
Make sure to bring the original packing slip for the items you wish to return.
Inform the associate if you are returning a gift.
You will receive an immediate return confirmation from Sears. Please allow 2-3 business days for Lands’ End to process and credit your return. We apologize for any inconvenience this may cause.
Please Note: Sears cannot accept exchanges or returns from Lands’ End Stores‚ Lands’ End Pop-Up Shops‚ or Lands’ End Business Outfitters.

2. Use our Easy Return label for a flat fee of $6.95.
Securely package the items you wish to return, fill out and include the Return Form, and affix the Easy Return shipping label found on your packing slip.
Give the package to your mail carrier or drop it off at any U.S. Post Office or collection box.
A flat fee of $6.95 will be deducted from the amount of your refund.
Returning a gift?
Include the name and address of the person who purchased the gift with your return. Tell us if you’d like a refund, gift card, or prefer to exchange it for another product
If you return a gift for which there is no record of purchase, we'll issue a refund for the item’s last selling price in the form of a Lands’ End Gift Card.
Please note: Not all orders are eligible for the Easy Return label service. If your packing slip does not have one, use return methods 1 or 3.

3. Send your return to us with the shipper of your choice.
Securely package your return including the Return Form
Returning a gift?
Include the name and address of the person who purchased the gift with your return. Tell us if you’d like a refund, gift card, or prefer to exchange it for another product
If you return a gift for which there is no record of purchase, we'll issue a refund for the item’s last selling price in the form of a Lands’ End Gift Card.
Send to:
Lands’ End Returns 
2 Lands' End Lane 
Dodgeville, WI 53595 
USA
A preprinted address label is on the packing slip for your convenience. You pay for postage at the point of return.

Want to reorder?
Choose whichever method is most convenient:

Send back the items you wish to return, then place a new order online
Send back the items you wish to return along with your completed reorder
Call us at 1-800-963-4816, or
Fax us your completed packing slip reorder section at 1-800-332-0103.

Refunds
Refunds will be issued in the original form of payment. If the original form of payment is no longer valid, the payment was made with points or vouchers from a rewards program or if the order was a gift, you’ll be issued a Lands’ End Gift Card.
If you return an item where the record of purchase dates back 9 months or greater, we will issue a refund in the form of a refund check.
If you return an item for which there is no record of purchase, we will issue a refund for the item’s lowest sale price in the form of a Lands’ End Gift Card.

Price Adjustments
If an item you purchased from landsend.com or a Lands’ End catalog goes on sale for a lower price within 14 days of your original purchase, Lands’ End will refund the difference upon request.


Returns policy for Worldwide Golf Shops

Return Policy:

Worldwide Golf Shops is committed to providing products of high quality and value, and we back this commitment with a satisfaction guarantee. If you purchase an item from us that for any reason fails to give complete satisfaction, you may return it to us for an exchange or full refund so long as it is new and unused, and in its original packaging.

The following products may NOT be returned: 

- Special orders
- Custom golf clubs
- Personalized items
- Books and software

Returns must be completed within 30 days of your receipt of the merchandise. All return shipping charges must be prepaid unless purchase qualified for free returns and we provide you a Prepaid Shipping Label. We will not accept return items shipped to us C.O.D. Please include a copy of your receipt and a note the reason for your return and enclose the slip in the original shipping carton. If you do not have your packing slip, please include a separate piece of paper containing your printed name and address, email address, order number, your Edwin Watts Golf Customer Number and the reason for the return or exchange. Please make sure to wrap the package securely and send it to the following address:



Worldwide Golf Shops

Attn: Return Department

1421 Village Way

Santa Ana, CA 92705



Returns and exchanges are accepted only for items purchased from Worldwide Golf Shops. Refunds will be applied based on the original method of payment.

Shipping

Original shipping charges are non-refundable.

Defective Products

All products have a 2 year warranty from date of purchase, if purchased prior to 2 years it is void of warranty.

To return defective products, simply make a note with your name, return shipping address, and daytime phone number. Include a copy of your original invoice which will help expedite your return. If you do not have your original invoice, explain in your note who the original purchaser was and approximate time of the purchase. Explain the problem that you are having with the product, also include any pertinent information you feel you need to tell us.

Return this information, along with all components of the product(head, shaft, all broken parts, etc.) to:



Worldwide Golf Shops

Attn: Returns Department

1421 Village Way

Santa Ana, CA 92705
 
Warranty Claims

Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturers' products, or may be found on their respective web sites. Please contact Edwin Watts Golf prior to returning any merchandise for warranty consideration.

Shortages

Many orders ship in multiple cartons and may arrive days apart, so check your packing slip before calling us to report a shortage. All claims for shortages must be made with the carrier within 10 days of the invoice date.

Damaged Goods

If an item reaches you in damaged condition, save the shipping carton and notify Edwin Watts Golf at once. Please do not return damaged or broken merchandise to us unless you receive our instructions to do so. This is necessary so that you do not lose your right to file a claim. All claims for damaged goods must be made with the carrier within 10 days of the invoice date.

How to Return Merchandise

In order to return golf equipment for exchange or refund, the equipment must be in new and unused condition. If you have hit the clubs at the range, the course, backyard, etc. it is no longer new and is non-returnable.

All apparel and accessories; i.e. shoes, gloves, etc must be in a new and unused and in original packaging with original tags on product.

To send back new equipment, make a copy of your original invoice and include a note with any pertinent information we need to know; i.e. exchange for different type of club, different flex, or different model, or address change. If you cannot locate your original invoice, then please just make a note. If you're shipping to a different address than what we originally shipped to, please include it in your note. Also, include your daytime telephone number and your evening number in case we have any problems with availability, so we will be able to contact you.

Please send the merchandise back to the following address:



Worldwide Golf Shops

1421 Village Way

Santa Ana, CA 92705.
 


Returns policy for Wilsons Leather

Returning a purchase to our online store:

When shipping a return, you must include the bottom portion of the original packing slip within 90 days of purchase. Be certain to save the top portion of the packing slip for your records. All returns and exchanges must be new and unused, and contain all original tags and accessories.

Shipping and handling costs, gift-wrap costs and other charges are non-refundable.

We will not accept CODs or third-party billing for returned merchandise.

In the case of shipping damages, please contact the carrier or our Customer Care department at 1-866-305-4704.

You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax.

We do not accept exchanges to our online store. Please follow the above items for the return and place your replacement order either on our website www.wilsonsleather.com or with a Customer Care agent at 1-866-305-4704 from 9:00am-9:00pm EST, 7 days a week.

Items purchased at our Wilsons Leather eBay or Amazon Marketplace online stores cannot be returned or exchanged at our Wilsons Leather online store or Wilsons Leather store locations.

Returning or exchanging a purchase to a store location:

If you choose to return your online purchase to one of our stores, the rules above still apply. You must present the original packing slip, order confirmation email, or your online purchase receipt displayed during checkout within 90 days of purchase. Without a receipt of any kind, you will need a valid photo ID and will be issued a gift card for the most recent selling price of the item.

You may exchange your online purchase at one of our store locations. You must present the original packing slip, order confirmation email, or your online purchase receipt displayed during checkout within 90 days of purchase. Without a receipt of any kind, you will need a valid photo ID and will be issued a gift card for the most recent selling price of the item. Wilsons Leather reserves the right to limit or decline returns and exchanges.

Items purchased at a Wilsons Leather store location may not be returned to our online store.

Online purchases paid for with Paypal or PayPal Credit (Formerly Bill Me Later) must be returned to our Wilsons Leather online store and cannot be returned to a Wilsons Leather store location.

Items purchased at our Wilsons Leather eBay, Amazon or Sears Marketplace online stores cannot be returned or exchanged at our Wilsons Leather online store or Wilsons Leather store locations.


Returns policy for A1 Supplements

Returns/Exchanges

You must call us during our normal business hours for a return authorization and instructions from one of our customer service representatives prior to returning any merchandise. Merchandise must be returned at your expense in unopened and perfect condition in order to receive credit. We do not allow any nutrition bars or the like (cookies, brownies, etc.) to be returned for credit. A return authorization must be given or we may refuse the package. A 10% restocking fee will be applied for returns. No product returns will be accepted after 30 days.

A1Supplements offices are closed on New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas Day.

You can contact us by  phone toll-free: 1-888-324-2758


Returns policy for EMS

RETURN POLICY

Our first priority is your complete satisfaction with your Eastern Mountain Sports purchase. If you are dissatisfied for any reason and have your original store receipt or web invoice, we will exchange or repair the item in question or provide a full refund.

We will provide your refund using the same method of payment that you used to purchase the item. Returns accompanied by a gift receipt can be exchanged for a gear credit equal to the price of the item at the time of purchase.

Returns without an original store receipt or web invoice may be eligible for merchandise credit, which will be based on how much you used the item and how long it's been since your purchase. Credit amount will be determined upon receipt of the return. All returns without a receipt require a valid state-issued ID, military ID, or passport. You can return your purchase at any Eastern Mountain Sports store or by mail, regardless of whether you bought it in-store or online. If you want to return it by mail, please follow the steps outlined in our Return Instructions.

Please refer to the Return Instructions on the packing slip when returning your item. The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit.

RETURNING AN ITEM

You can shop with confidence at Eastern Mountain Sports.

Our first priority is your complete satisfaction with your Eastern Mountain Sports purchase. If you are dissatisfied for any reason and have your original store receipt or web invoice, we will exchange or repair the item in question or provide a full refund.

We will provide your refund using the same method of payment that you used to purchase the item. Returns accompanied by a gift receipt can be exchanged for a gear credit equal to the price of the item at the time of purchase.

Returns without an original store receipt or web invoice may be eligible for merchandise credit, which will be based on how much you used the item and how long it's been since your purchase. Credit amount will be determined upon receipt of the return. All returns without a receipt require a valid state-issued ID, military ID, or passport. You can return your purchase at any Eastern Mountain Sports store or by mail, regardless of whether you bought it in-store or online. If you want to return it by mail, please follow the steps outlined in our Return Instructions.

Please refer to the Return Instructions on the packing slip when returning your item. The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts, and accessories to ensure credit.

For your convenience any item purchased online may be returned to any of our retail store locations

RETURNING AN ITEM

If you ever need to return an item to www.ems.com, please follow the instructions below. Instructions are also outlined on the packing slip with your shipped items.

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All items must be returned in good condition to ensure credit.
2. Enclose the bottom perforated portion of the original packing slip with the item. Please keep the top portion for your records. If you cannot send your packing slip, please include your order number, billing name, and address with the item(s).
3. Before sending your return shipment, please remove all extra labels from the outside of the package.
4. Send the return package to the following address (unless your packing slip directs otherwise*):

Eastern Mountain Sports
Returns Department
160 Corporate Court
Meriden, CT 06450

- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- It is recommended that you use UPS or Insured Parcel Post for your return.
- Keep the Return Tracking Number for your return package to monitor delivery status.
- You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
- Credit for gift returns will be issued to the original purchaser.
- You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.

If you have any questions about the Return process or the status of a Return, please contact Customer Service at 888-463-6367 orcustomerservice@ems.com.

*Note some drop shipped items must be returned to different locations. To ensure correct and timely processing, please be sure to review your packing slip carefully to make sure your return package is sent to the correct location.


Returns policy for U.S. Outdoor

Returns - Simple, Easy, and No Hassle Return Policy

If you're not happy with your purchase from USOUTDOOR.COM simply return it with a copy of your receipt within 30 days for a full refund. All returns & exchanges must be new, unused, and include the entire original manufacturer's packaging. Simple.

Exemptions:
Climbing equipment, food, and first aid kits are not returnable for your own safety. Bathing suits without the protective strip are also not returnable. Please do not use the manufacturers packaging as the return box. Returned merchandise with any odors such as smoke, perfume, pets etc. cannot be accepted. We request you try on any footwear or clothing indoors before taking off the tags or throwing away the packaging. If it is a gift, please block out the price instead of removing the tags.

Prepaid Return Labels:
Feel free to use our prepaid UPS label; there will be an $8.00 deduction from your refund for soft goods, e.g., clothing, footwear, or any other small items. There will be a $25 deduction from your refund for oversized shipments, e.g., skis, snowboards or oversized packages.

To generate a UPS label please visit usoutdoor.com help section.

Refunds:
Refunds will be issued using the same method as the original payment. (Please note; some card issuers can take up to one full billing cycle for refunds to post to your account.) We can only accept items purchased from usoutdoor.com, boardcorner.com and intermountaintraders.com. Expedited shipping costs are not refundable.

If you need to download another copy of the return form please visit usoutdoor.com help section.

Please Note: If you have a possible warranty situation, do not send the product(s) back.
Please call toll free 866-876-3932, we may be able to save you time and money.

Send all eligible returns to:

The U.S. Outdoor Store
Internet Division
Attn: Internet Returns
219 SW Broadway
Portland, Oregon
97205


Returns policy for Free Country


RETURN POLICY

 

**If You Purchased from one of our retail Partners Click Here [https://freecountry-com.myshopify.com/pages/limited-warranty]

***Items purchased on FreeCountry.com may not be returned to Free Country Pop-Up store locations.

 

For FreeCountry.com [http://FreeCountry.com] Orders Only:

Free Country offers a 30 day Return Policy for all products purchased through our website. If you are not satisfied with products you have purchased on FreeCountry.com [http://FreeCountry.com], you may return your item(s) as follows:

  • Items purchased online can be returned online within 30 days of purchase for a full refund (less shipping costs).
  • You must have the original packing slip to complete your return.
  • Items must be unworn, unwashed, with all original tags and labels still attached to the item(s).
  • Custom products are final and are not eligible for returns, exchanges, changes or alterations.
  • Note that items purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy.

 

Return Instructions
  • Included with your order is a packing slip and return label. Fill out the back of the packing slip and include it with the item(s) you are returning.
  • Most items we ship are packed in a sealed outer bag and an unsealed inner bag. The inner bag can be reused to return your item. If you did not receive or retain this bag you can also pack and return your item in a shippable cardboard box.
  • Remove the return label from the packing slip and attach to the shipping bag or box. 
  • We strongly recommend using a service such as UPS or FedEx that provides tracking information.  We have had instances where US Postal Service's postal sticker has come off and packages were not returned in a timely fashion or at all. Free Country is not responsible for lost or stolen packages and it is the customer’s responsibility to pay all shipping costs.

 

Return Address

Free Country Returns

4400 E. New Market-Hurlock Rd.

Hurlock, MD 21643

 

If you no longer have your packing slip, please email us at Customer Support [https://goo.gl/forms/WFCWBusajT2svWOB2] or call our Customer Service at 1-888-232-4020, to obtain your order number.

 

What we will do
  • Free Country will send you an email once we have received your package.
  • We will inspect the item to confirm that it has been returned in unworn original condition (including hang tags still attached) within 30 days of purchase.
  • Once this is confirmed we will refund your credit card for the purchase amount less shipping within 14 business days of receipt of your return.

 

If you have any questions you can contact Customer Support [https://goo.gl/forms/WFCWBusajT2svWOB2]

 

*Please note that this Return Policy is valid for FreeCountry.com orders only. If you wish to return items purchased through one of our retail partners you must return it back to them and adhere to their return policy.


Returns policy for Speedo

RETURNS

Return Policy & How to Return an Item

We take pride in our reputation for quality and value. If for any reason you are dissatisfied with a purchase we'll assist you with a prompt refund. Returns will be accepted up to 90 days from purchase date. The item must be returned in original, unused condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit.

- No returns can be made on FINAL SALE or Grab Bag items.
- Items purchased at a retail store may not be returned to our online store.

How to Return an Item
If you wish to return an item to SpeedoUSA.com, please follow the instructions below. Instructions are also outlined on the packing slip with your shipped items. There are two return options for most items:

Pre-paid Return Shipping (preferred method, available for most orders)
Standard Return Shipping

Pre-Paid Return Shipping
For convenient and faster return processing, a pre-paid, pre-addressed label has been included with your shipment. If you choose to use the prepaid label, a fixed shipping rate of $6.00 will be deducted from your refund. If you did not receive a prepaid label, please contact customer service at 1-888-4SPEEDO.

1. Access [https://returns.narvar.com/speedousa/returns] and follow the instructions provided.
2. Repack the item(s) you wish to return securely in the original product packaging, if possible. Be sure to put this completed return form in your return package. If you do not include this completed return form we will be unable to process your return.
3. Peel off the Prepaid UPS label and apply it to the outside of the package. No additional postage is required.
4. Take the package to a UPS store, a UPS drop box, or any location that has regular UPS pick-up. You may also give it to a UPS driver. Do not call UPS for pick-up as additional charges will apply.

Standard Return Shipping

If you would prefer to use your own shipping method:

1. Complete the return reason questionnaire.
2. Repack the item(s) you wish to return securely in the original product packaging, if possible. Be sure to put this completed return form in your return package. If you do not include this completed return form we will be unable to process your return.
3. If you use a carrier of your choice we recommend that returns be shipped by an insured and traceable method.
4. Send the return package to the following address:

SpeedoUSA.com
Customer Returns
9271 Meridian Way
West Chester, OH 45069

- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- It is recommended that you use UPS or Insured Parcel Post for your return.
- Keep the Return Tracking Number for your return package to monitor delivery status.

Damaged or Defective Items
If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery at 1-888-4SPEEDO (1-888-477-3336). Please supply the order number and item number from your original confirmation email, as well as your email address and phone number. SpeedoUSA.com will make every reasonable effort to assist you with your return.

If there is extensive damage to the carton upon delivery, contact a Customer Service Representative immediately at 1-888-4SPEEDO (1-888-477-3336). Please have your order number available when you call.

Exchanges
Unfortunately, we do not accept exchanges at this time. If you wish to exchange an item, you must return the item by following the Return Instructions on the packing slip and re-order a new item at SpeedoUSA.com. Please contact our Customer Service department at 1-888-4SPEEDO (1-888-477-3336) to assist you with placing a new order.


Returns policy for Columbia

Here at Columbia, we have an Easy Returns system. Please follow the guidelines below:

*Returns are accepted within 60 days of the purchase date.

*Your apparel must be in original and unworn condition, with tags still attached.

*Your footwear must be in original and unworn condition, with the original box in new condition.

*Please pack and ship your merchandise using the postal carrier of your choice.  Our packaging  is reusable!  Feel free to return the product in the same package we used to send it to you.

*Please use the tear-off return form and pre-printed label from your original packing slip, as this expedites the processing of your return. Postage is not prepaid on the label; you are responsible for paying shipping charges to return products to us.  For your protection, we advise that you use a traceable shipping method to send us your return.

Here's what we'll do:

*Our team will receive your package and verify its contents, and you'll receive an email indicating we've received your return.

*Your returned product will be inspected to ensure it is unworn and in original condition.


Returns policy for Payless

RETURNS & EXCHANGES IN-STORE

You may return your Payless.com purchase at any of our thousands of stores nationwide.

Use our Store Locator to find the store nearest you.

When returning or exchanging an item in-store, please bring:

- The original packing slip/receipt

- The credit card used to purchase the item

- The item to return or exchange

Our store associates will be happy to help you with a return or suggest other options in the event of an exchange. Refunds will be credited to the card used to make the original purchase, except for purchases made using Paypal. Please allow one or two billing cycles for the credit to appear on your statement.

If you used Paypal to purchase product and wish to return that product to a store, you will be issued a Payless gift card for the purchase amount. To have the refund credited back to your Paypal account you must return the product by mail.

When you make a return, we will refund the purchase price plus any sales tax paid for the item. Sorry, we do not refund shipping and handling charges unless you received an incorrect or damaged item. To be reimbursed shipping and handling charges for an incorrect or damaged item, you must return your purchase by mail.

RETURNS BY MAIL

Please refer to the back of your customer receipt for instructions on returning items by mail.

We do not accept exchanges by mail.

Only Payless.com purchases with a customer receipt are processed by mail. If you don't have a customer receipt or you made an in-store purchase, please return your item to one of our thousands of stores nationwide.

When you make a return, we will refund the purchase price plus any sales tax paid for the item. Sorry, we do not refund shipping and handling charges unless you received an incorrect or damaged item. To be reimbursed shipping and handling charges for an incorrect or damaged item, you must return your purchase by mail.

REFUNDS

Credit Card Refunds

All credits will be placed on the same credit card used for the original purchase. Allow one or two billing cycles for the credit to appear on your statement.

Shipping Charge Refunds

We work hard to ensure that every order is filled correctly and that products we send are free from defects. If we do make a mistake, you may return your item by mail or to a store near you for a refund of the purchase price plus applicable sales tax. However, we do not refund shipping and handling charges in our stores. To be reimbursed shipping and handling charges for an incorrect or damaged item, you must return your purchase by mail.

Buy One, Get One 1/2 OFF and Buy Two, Get One FREE Refunds

If you received a multiple item purchase discount when you purchased an item you wish to return or exchange: You will receive a credit for the purchase price of an item you received at half price or you may exchange that item for another item of the same or lesser regular price value. Free items may only be exchanged for an item of the same or lesser regular price value.


Returns policy for Field Supply

Returns make our bowels stew like a brick of forgotten Velveeta left for 3 days over a lit can of Sterno. Such requests usually get treated in one of four ways: a Mexican standoff, a war of attrition, a battle royale, or an exchange of tersely worded emails. I kid, I kid.

Our return policy is simple: when your package arrives, open and inspect. Refund of shipping charges will depend on the reason for the return.

If you receive a damaged product: Every product that leaves Field Supply has been inspected and in grade A condition unless otherwise noted (such as our occasional Scratch & Dent sales). Sometimes things happen on the way to the Coliseum as they say. Damage in transit drives us as crazy as it drives you. If you received a damaged item, we’ll file a claim with the carrier and send you a replacement, in which case shipping is on our nickel. We’ll work to resolve it in a manner that requires the least amount of effort from you possible.

If you are returning an item due to buyer’s remorse: We’ll refund you for the price of the item less shipping, as long as you return it in its original box and in saleable condition.

Returns must be sent back within 14 days. Please return it in the original package, and we’ll issue an exchange or refund depending on the circumstances. Before you drop it back in the mail, email us with your name and order #, let us know the reason for the return, and we’ll issue an RMA (return merchandise authorization). Write the RMA number on the package, as this will make your refund as prompt as possible.

Please note:

- product photographs can be representative, as colors and finishes shown in some cases may not be exact – actual product may be slightly darker, slightly lighter, etc

- some items will indicate FINAL SALE in which case it is ineligible for return (this is usually the case for Scratch & Dent sales, certain liquidation sales, or other unique circumstances).

Your satisfaction is our highest priority. Should you ever have a problem or question, please contact us: http://www.fieldsupply.com/contact.


Returns policy for Ties

We offer a 100% satisfaction guarantee on everything we sell. We offer a 30 day cash back and 90 day store credit program. All returns must be accompanied by a Return Authorization number. To get your Return Authorization number, please fill out the fields above and press continue. Items received within 30 days of the ship date receive a full refund of the purchase price. Ties.com will not reimburse shipping and handling fees. Items received after 30 days, but before 90 days from the ship date, are eligible for a store credit only. Store credits are good toward future purchases at Ties.com and are valid for 12 months from the date of issue. Return postage is the responsibility of the customer; we strongly urge you to ship your return with insurance and delivery confirmation. Ties.com is not responsible for lost or misdirected returns. All returns are processed within 7 days of receipt.

SPECIAL NOTE: for orders that received Free Gift or free promotional items. If your order no longer meets the criteria of the specific of the promotion due to a return or exchange, the retail cost of the free promotional item(s) or Free Gift will be deducted from any refund or store credit. In certain cases returning a tie can result in additional changes to your credit card if the amount of the promotion discount is greater than the cost of the returned tie.


Returns policy for Carson-Dellosa Publishing

Returns

We guarantee our products unconditionally. All requests for returns should be directed to Carson Dellosa Education Customer Service within 30 days of receipt. In order to receive a refund, all returns must be authorized by Customer Service in advance and must be received within 90 days of the purchase date. Refunds will not include shipping and handling fees. You should expect to receive your refund within 4–8 weeks of giving your package to the return shipper. If your return request includes a credit to your credit card, please allow 1–2 billing cycles for the credit to appear on your statement.

Please enclose a copy of your packing slip with a note indicating if you would like an exchange or refund. All returns must be marked with a return authorization number. Please contact Customer Care for your return authorization number and instructions on how to return your order. Customer Service is available Monday through Friday, 8:00 am–7:00 pm, EST.

All special offer sales are final. No refunds or exchanges will be issued for product in this category. eBook and Printable purchases are nonrefundable. If you need additional assistance, please contact Customer Service.

Return your package to:

Carson Dellosa Education
Attn: Returns
657-A Brigham Rd
Greensboro, NC 27409
336.632.0084


Returns policy for US Toy

At US Toy Company our goal is to make sure you’re completely satisfied with every purchase. If, for any reason, you are not 100% satisfied with your purchase, return it within 60 days using one of our hassle-free return or exchange methods outlined below. We want to make your return or exchange as easy as possible!

Fast Exchanges

For the fastest service, call Customer Service at 1-800-448-7830 to request a Fast Exchange RMA number. We’ll immediately place your new order and charge your credit card for the total amount of the new item plus shipping/handling and any applicable taxes. We will then refund the amount of the originally ordered item using the same payment method used on the original purchase upon its return. Your replacement item usually ships in 2 - 3 business days except for drop shipped items which take 4 - 6 weeks. While you await your replacement item, carefully repackage your return merchandise and be sure to visibly write your RMA number on the outside of the return package. Please enclose the packing slip in the return package. If you do not have the original packing slip, please include a document with your name, address and phone number.

Standard Exchange

Don’t need to rush that exchange?! Please contact Customer Service at 1-800-448-7830 to request an RMA number and they will assist you in the standard exchange process. Using our standard exchange process will require that the originally purchased item is returned before the item being sent in the exchange is shipped. Carefully repackage your item, write the RMA number on the outside of the return package and enclose the order packing slip. If you do not have the original packing slip, please include a document with your name, address and phone number in the return package. Upon return of this item, we will promptly send out the new item and issue a refund if the new item is of lesser value than the originally purchased item using the same payment method used on original purchase. Drop shipped item may take 4 - 6 weeks.

Returns

Should you need to return an item, please contact Customer Service at 1-800-448-7830 to request an RMA number. Carefully repackage your item, write the RMA number on the outside of the return package and enclose the order packing slip. If you do not have the original packing slip, please include a document with your name, address and phone number in the return package. A refund will be applied using the same form of payment method originally used once the item is received.

Returning Large Items Delivered by Common Carrier

Before signing the bill of lading: Please inspect your merchandise presented by the trucking company. If there is obvious damage to the merchandise, please document this damage on the bill of lading before the driver leaves. Any package defects such as tears, punctures, crushing, water damage or placement of the item wrong end up may indicate concealed damage. Please keep all packaging until you have determined the order is acceptable.

During Delivery: If you see obvious damage you may refuse the shipment and note the reason for the refusal on the delivery paperwork. Call us at 1-800-448-7830 to arrange for a replacement. You will not be charged for shipping and handling on your replacement order.

After you have accepted delivery: If you discover a problem, call us at 1-800-448-7830. We may be able to resolve the problem without a return. Please retain all packing materials and boxes until you have verified the satisfactory condition of your purchase. If you do need to return or exchange a large item, call us and we’ll arrange for it to be picked up by a freight company.

Fees

Customer is responsible for all shipping/handling costs associated with returns and exchanges excluding damage incurred during shipment for large, drop shipped items (See Returning Large Items Delivered by Common Carrier). During the exchange process, customer will be responsible for any item costs above and beyond the originally purchased product. Taxes are also the customer’s responsibility where applicable.


Returns policy for Stash Tea

What is your return policy?

At Stash Tea, our goal is your complete satisfaction. If within 60 days you are not completely satisfied with your purchase, return it for a prompt exchange or refund. Shipping and handling charges are non-refundable.

If there is an error with your order or items arrive damaged, please follow the instructions provided here [/pages/returns-exchanges].

You will be required to pay return shipping charges if you want an exchange or refund that was not the error of Stash Tea. Please find instructions below:

Return Instructions/Refunds and Exchanges

  1. Complete the returns form on the back of the packing slip and include it in the package with the items to be returned.
  2. Use original carton and packaging materials if possible. Please pack carefully so that products are protected.
  3. Refunds will be applied to the original credit card used and can take up to 10 business days to process depending on financial institution.

Returns policy for Shoe Carnival

Initiating a return for your online purchase is quick and easy! Head on over to our returns page (https://returns.narvar.com/shoecarnival/returns) where you will be guided step-by-step through the process.

You can return any purchase made online to any one of our store locations free of charge, or you can send it back to our Returns Center for a $6 fee that will be deducted from your refund. Purchases may be returned or exchanged within 60 days of the purchase date and must be new, unused, and contain all original packaging. We will only accept used items if there is an obvious defect. Items purchased at one of our retail stores can ONLY be returned to a retail store. Online purchases made using PayPal can only be processed at the Returns Center and refunds will be credited directly to your PayPal account. We are not be able to process PayPal returns in our retail stores.

Exchanges are processed like a return and reissued as a new order. You'll receive a credit for the items you're sending back and will be charged separatey for the exchange order placed. Contact our Customer Service Team at 1-800-430-SHOE(7463) or customerservice@shoecarnival.com to assist. You can also exchange your order at any of our retail locations.


Returns policy for Kidrobot

PLEASE NOTE THE FOLLOWING BEFORE PLACING YOUR ORDER ON KIDROBOT.COM:

    • ALL SALES ARE FINAL AT KIDROBOT.COM.
    • KIDROBOT WILL NOT MODIFY, REROUTE OR CANCEL AN ORDER ONCE PLACED.
    • KIDROBOT MAY CANCEL/REFUND ORDERS AT ANYTIME DUE TO STOCK LIMITATIONS, QUALITY PROBLEMS, INACCURATE INFORMATION FROM CUSTOMER, FRAUD RISK ANALYSIS OR ANY OTHER REASON.
    • KIDROBOT.COM DOES NOT GUARANTEE PRODUCT BOX / PACKAGING.

Thank you for shopping with Kidrobot and helping to keep the art community alive! We hope that you enjoy your new purchase, and we are grateful for your business.

Many of our products are collectible and have certain conditions under which they must be returned in order to keep their value. We have developed what we believe is a fair return policy, as stated below. Please note that by purchasing goods from Kidrobot.com, you have agreed to the following terms.

Note: All International sales are final. Click here [/pages/shipping-policy] for all International shopping information.

DEFECTIVE TOY RETURN POLICY

All sales at are final at Kidrobot.com. Most figures we sell are collectible, made in limited runs and are often hand-painted or hand-assembled. Slight imperfections are typical with this kind of product and, in fact, often enhance the value. However, if your merchandise purchased on kidrobot.com has a significant defect right out of the box (e.g., the product is broken in half, has missing parts or missing accessories, etc.), please reach out to customerservice@kidrobot.com immediately with photos, your name, your order number and what is damaged. We will evaluate the photos and make a decision. If the damage qualifies for a exchange, we'll be happy to exchange it for a non-damaged item if one is available. If a replacement is not available, we will offer an alternate item or full store credit for a future purchase. ALL OTHER TOY & PRODUCT SALES AT KIDROBOT.COM ARE FINAL.

Please note that Kidrobot WILL NOT be able to replace a specific blind box figure with the same figure as blind boxes are even blind to us. If the defective figure you received from Kidrobot.com was blind boxed, we will gladly replace it with another blind box, however, we cannot guarantee that you will be given the same figure you received originally. You agree to this policy by placing an order on Kidrobot.com.

APPAREL EXCHANGE POLICY

All international apparel sales are final.  If you are a USA customer and are not satisfied with the fit of your sized shirt/hoodie purchase and would like to exchange it for another size, contact customerservice@kidrobot.com with your name, order number, item you would like to exchange and the size you would like to exchange it for. We will then see if we have the other size in stock. Customers exchanging items will be responsible for shipping costs both ways and must include tracking on their return. Should we accept your exchange request, the item will need to be returned in its original, unused condition (including all original packaging and tags) within FOURTEEN (14) DAYS of receipt to exchange it for a different size. Due to the limited availability of our apparel, exchanges will be handled on a case-by-case basis. A Kidrobot Customer Support Representative will normally respond within 2 business days with specific instructions. Please note that all apparel purchases on sale items are final. 

This policy does not include non-sized items such as purses, clutches, bags, hats, shoes, watches, or jewelry. Sales are final on all other items.

Defective Apparel Return Policy

Any piece of apparel suffering from a significant manufacturing defect may be exchanged within FOURTEEN (14) days of the date of purchase upon approval. "Defects" are significant permanent mistakes in the manufacturing process that vary significantly and impact wearability and do not include damage from normal wear and tear or negligent usage. Contact customerservice@kidrobot.com with your name, order number, photos and describe the defects. Kidrobot will determine the validity of significant manufacturing defects and exchanges / returns will be decided on a case-by-case basis. This policy does not include items such as bags, hats, shoes, watches, or jewelry.

How to Make an Approved Return / Exchange

For defective products purchased at Kidrobot.com, please contact Customer Service at customerservice@kidrobot.com within FOURTEEN (14) days from the date of receipt and provide the order number, reason for return and a return e-mail address. A Kidrobot Customer Support Representative will evaluate your return request and contact you with a RETURN AUTHORIZATION NUMBER (RAN) if your return is accepted (see Apparel Returns, Defective apparel and Defective Toy Return policies above).

Follow the return instructions provided by our Customer Support Staff, use suitable packing materials (please send it back in a shipping box for safety!), and make sure to write your RAN on the outside of your box. Our Returns Department will refuse orders that are returned without an RAN. Once the return is received, you will be contacted via email. It's that simple.

Please note the following:

We are unable to honor sale and/or promotional pricing or promo codes once an order has been completed. In addition, we cannot honor sale / promotional pricing once a sale or promotion has ended. We do not allow stacked discounts. Promo / coupon codes exclude non-USA orders.

Kidrobot.com does not guarantee product packaging. While we do realize that the product packaging can be important for some collectors, the product packaging's purpose is to keep the art piece intact during the transfer from our warehouse to your home.

Kidrobot will only accept defective returns for items that are received in their original packaging. Accessories, plastic packaging, and anything else that came with the item must be included as well. If your return does not meet these conditions, you'll be charged a 15% or $15 re-stocking fee, whichever is greater, or have your defective merchandise returned to you. Items damaged due to customer abuse or negligence will not be accepted.

To return or exchange a Kidrobot product purchased at a retailer, please contact the store where the purchase was made and follow their return and exchange guidelines. Kidrobot.com will not accept returns or exchanges on items purchased from any other stores. We understand that the box/packaging is art itself, however, Kidrobot will not exchange/return an item due to defective/damaged packaging.

Pricing Policy

Kidrobot reserves the right to change prices at any time. Purchase prices are final at the date of purchase.

Pre-order Information

For select art pieces, Kidrobot might offer them available for Pre-Order. When the item is available for pre-order you have a window of time to place your order for the item with a future fulfillment time that will be longer than the normal time it takes to get your order delivered. On the item page you will see the estimated delivery window for the item. For example, a pre-order for an item might start in December but not ship from Kidrobot's warehouse until May.

Here is some additional info about Kidrobot pre-orders:

  • With pre-orders the inventory is not in the Kidrobot warehouse and might still be in production. Due to unforeseen issues with production an item might be delayed or cancelled. If the item is cancelled, Kidrobot will notify you via email and a refund will be issued.
  • As with all orders on Kidrobot.com, once a pre-order is placed on kidrobot.com it cannot be altered or cancelled by the customer. Please triple check your information and the item description before placing your order.
  • The delivery estimate for pre-orders is our best estimate of when the item will leave our warehouse and ship to you. It does not guarantee it will be delivered during that window. It could be delivered before or after that time.

Cancellation Policy

We make every attempt to process orders as quickly as possible. Therefore, once an order enters our system, it cannot be canceled or modified in any way. All sales are final at Kidrobot.com.


Returns policy for Villeroy & Boch

You may return any item purchased in our Official eShop by mail or in person at any Villeroy & Boch retail store. Refunds are provided within 30 days when accompanied by a Villeroy & Boch sales receipt or order confirmation email. Upon the inspection a refund or store credit will be issued to you for the value of the item including taxes. Shipping fees are not refundable.

To return your merchandise by mail and ensure that the refund is properly issued, we kindly request that you contact eService for instructions and a Return Authorization: eservice@villeroy-boch-usa.com


Returns policy for Express

Third party purchase returns & exchanges
Third party branded products purchased online cannot be returned in stores. Express.Com third party orders must be returned by mail no more than 90 days after the purchase. Shipping and handling fees are not refundable. Items with “do not remove” tags must have tag still attached for refund or exchange. Please decide if you are completely satisfied with your item before you remove this tag.

 
U.S. Online returns & exchanges
Return or exchange online orders by mail using the prepaid label for ease and convenience
Check one of the four boxes on the front of the invoice: exchange, refund, if this was a gift: refund me, or refund the giver. Detach and include the return form, indicate a reason code and quantity for each item returned and note any reorder instructions. Retain order summary for your records. Affix the prepaid return label provided. Drop your package in the u.S. Mail. The cost of using the prepaid return label service is $6.99 and will be deducted from your refund, unless you are returning shoes. We offer free returns for shoes. Refunds will be issued in the form of original payment.

Return or exchange by mail on your own
If you prefer to return using the delivery service of your choice or if a prepaid return label was not provided, please ship your return to the address below. Packages must be returned prepaid.

U.S. Returns address
Express returns dept.
30 transport dr
Walton, ky 41094

Check one of the four boxes on the front exchange; refund; if this was a gift: refund me; or refund the giver. Detach and include the return form, indicate a reason code and quantity for each item returned and note any reorder instructions. Retain order summary for your records. Refunds will be issued in the form of original payment.

 
International online returns
International orders are not eligible for free returns.

Orders shipped to addresses outside of the U.S. Cannot be returned in stores, and must be returned by mail.

International returns instructions
Please call toll-free 1-888-397-1980 and our customer service team will assist you with return instructions. You may also e-mail us at customerservice@express.Com. Retain order summary for your records. Refunds will be issued in the form of original payment. Packages must be returned prepaid.


Returns policy for Sutro Pool & Spa Market

Order must be less than 90 days old in order to be returnable. Return window starts at the date of receipt of order. Return Merchandise Authorization (RMA) must be requested within this 90-day period. Once an RMA has been issued it is valid for 30 days.

 

Return Method:

If returned product is a normally stocked item and can be sold as new, no re-stocking fee will be deducted from credit, in most cases. If returned product was a special order or a drop-ship from Manufacturer, up to a 25% re-stock fee will be deducted from credit. This is the fee charged to us, and must be passed on to the consumer. ALL returns and cancellations are subject to a re-stock or processing fee.

Restocking/Processing Fees:

If returned product is a normally stocked item and can be sold as new, no re-stocking fee will be deducted from credit, in most cases. If returned product was a special order or a drop-ship from Manufacturer, up to a 25% re-stock fee will be deducted from credit. This is the fee charged to us, and must be passed on to the consumer. ALL returns and cancellations are subject to a re-stock or processing fee.

Responsibility for Return Shipping Costs:

Customer is responsible for paying return shipping costs.

General Information regarding Returns: 

We hope you can understand that unlike many of our competitors, we do not sell used or refurbished items, and therefore returned products that are used and/or installed cannot be re-sold. Occasionally manufacturers will guarantee (not to be confused with warranty) their products and we will honor their guarantee, provided you follow their procedure for returning the product.

Why Request an RMA? 
Product returns are subject to the authorization of Sutro Pool & Spa Market and/or the manufacturer of the product. If a package is returned without an RMA there is no way to know what product is being returned or whom to credit back. Therefore, any package returned without an RMA number on the shipping label will be refused. You, the buyer, will be responsible for return shipping, unless we have shipped a product other than that which was expressly ordered by you. If Sutro Pool & Spa Market provides the label it should already have the RMA number on it.

Requesting an RMA:
By reaching out to us directly at 415.299.8082. We will then issue a RMA number which you can write on the return shipping label prior to returning the product(s). When authorized by Sutro Pool & Spa Market, returned merchandise must be received within 30 days from the date of buyer's receipt of the merchandise, must be in the original undamaged packaging with all accompanying material, in saleable condition with freight paid in full by you, the buyer. A signed RMA also must be faxed or e-mailed prior to shipping the product back. Your account will be credited the full amount of the returned item less any applicable charges.

RMA Charges: 
We reserve the right to charge up to a 25% processing and re-stocking fee ($10 minimum). We also reserve the right to provide a return shipping label and deduct the shipping cost from your refund.

Refusal Charges:  
We reserve the right to charge a 20% processing and re-stocking fee ($20 minimum), original shipping, return shipping, and any other applicable refusal charges on products that would have qualified for an RMA. Products that would not have qualified will not be credited.

Products Believed To Be Defective or Incompatible: 
As it is not possible for Sutro Pool & Spa Market to have full knowledge or complete details of your pool system, we cannot accept responsibility for merchandise that is not compatible or does not function with your system. We always recommend that the buyer contact the manufacturers directly to determine that the product will be suitable in their environment, if in doubt. Buyer assumes all responsibility without exception, outside of a manufacturer's stated return policy or warranty. We apologize, but this is due to the huge variety and complexity of pool systems and pool products. We have found that in the majority of cases where a product does not work as desired, it is not due to a product defect, but rather the wrong product, or a problem with the buyer's system.

 

If you need the number of a manufacturer that is not yet on our links page, please email us and we will forward that information to you promptly. In the event that you feel your purchase is defective, it is incumbent upon you to contact us and/or the manufacturer directly for resolution before attempting to return the product in question. Most manufacturers have technical support and warranty service centers that will be more than happy to assist you in making sure that your product is functioning properly, and if not, will take steps to see that any defect is handled quickly.

Products Shipped By Freight Carrier: 
Returns, defective or otherwise, which were originally shipped by freight truck line (non FedEx, DHL, UPS or USPS) must also be returned via freight truck at customer's expense. A product that was delivered by freight truck but shipped back another way will be refused and all costs will be the responsibility of our customer.

 

Warranty Information:
Nearly all products sold by Sutro Pool & Spa Market carry a manufacturer warranty. If you feel you have a defective product, please refer to the warranty information packaged with your product. Please contact us by email if you require assistance at hello@mysutro.com.
 

Sutro Pool & Spa Market does not express or imply any warranties. All warranties are the responsibility of the manufacturer. Sutro Pool & Spa Market expressly disclaims liability for any injury, loss, damage, or cost (including labor) of any kind arising from the use or inability to use any item we sell.

 

These criteria apply to warranties for most manufacturers and most products:

  • Most manufacturer warranties clearly express that warranty applies to defects in material and/or workmanship only, and cover only the replacement of defective or missing parts. Any damage that occurs to a product after it has shipped from the factory is not the manufacturer’s responsibility and is not covered under warranty unless caused by defects in material or workmanship.
  • Labor is not included in most warranties, nor do manufacturers accept responsibility for loss of time, inconvenience, incidental expenses or material charges.
  • Any shipping charges incurred in the execution of a warranty claim are the responsibility of the owner.
  • Warranties typically extend to the original retail owner only and are not transferable.
  • Warranty period begins on date of purchase or installation, if it can be proven with an invoice or proof of purchase.
  • For products that were shipped internationally, warranties are usually only valid if the manufacturer has a presence in the country where the products were shipped.

Returns policy for South Moon Under

Return Policy

Returns

Returns are accepted on full priced and sale merchandise purchased at southmoonunder.com within 60 days of purchase date provided that the items have not been worn or used. South Moon Under tickets must be attached. Personalized,  Special Order and Final Sale items are not returnable. Items can be returned to us at 511C Naylor Mill Rd. Salisbury, MD 21801, or to any of our 23 store locations.  To make a return in store, you must have the invoice and credit card used to make the purchase.  A printed return label has been included in your order and can be used for returning your purchase (valid in the Continental US only) with a $3.00 charge taken off the refund.  Please allow 14 business days for your return to arrive at our facility and be processed.

PayPal Returns

Purchases made online using PayPal can be returned to us at southmoonunder.com for a refund to PayPal.  Returns made to any of our 23 store locations will be refunded to a South Moon Under Gift Card.

Be sure to include a copy of your invoice with the reason code marked. If you do not have the original invoice, please include your name, billing address and a phone number where you can be reached along with your order number, if possible.

Once your package has been received at southmoonunder.com, your refund will be processed in the original form of payment within four business days. Please allow additional time for your bank to process and post the transaction.

Ecommerce purchases marked as GIFT on the invoice are only eligible for Exchange or Return in South Moon Under store locations for the current retail selling price.  All in store Ecommerce GIFT returns will be refunded to a South Moon Under Gift Card.  You may also use the enclosed Return Label to mail items back for a full refund to the original form of payment.

Worn or used items may be returned due to manufacturing defect only, for repair or replacement per manufacturer's instructions. If the item cannot be replaced or repaired, a refund will be issued based on the original method of tender with valid South Moon Under receipt. Normal wear and tear and failure to follow manufacturer's laundering instructions are not considered a manufacturing defect. No returns after 6 months unless manufacturer offers a longer warranty.

Exchanges

NEW order for the replacement item(s) needs to be placed online. After placing the new order online, please contact a member of our customer service team with your new order number at 1.888.660.6071 or by email at service@southmoonunder.com, so that we can make any necessary adjustments to the new order and email you a complimentary return label. Once the original item(s) has been received in our warehouse a return will be processed and we will notify you by email. You can also visit one of our 23 store locations and exchange your item as well.  If your original purchase was made using a South Moon Under Gift Card, please contact Customer Service PRIOR to placing the exchange order.

Price Adjustments

Prices are subject to change. We will honor price adjustments within 14 days of the purchase date  Please notify us via email, service@southmoonunder.com, or phone 888-660-6071. We honor this one time only.

 

Special Order Return Policy

Monogrammed, Personalized, Altered or Special Ordered Merchandise CANNOT be returned.

 

Returns For Items Purchased In Stores

We cannot accept items purchased at South Moon Under stores at our Internet Returns Center. Please return your items to the store where you purchased them, or to the store closest to your home. If this is not convenient, please mail your return via certified mail to the store closest to you. Please remember to include your receipt and customer information in the package.


Returns policy for BURKE DECOR

BURKE DECOR'S BD REWARDS PROGRAM TERMS AND CONDITIONS

1. Membership: Participation in the Burke Decor's program ("Program") and the benefits of the Program are offered at the sole discretion of
Burke Decor ("Burke Decor," "BD Rewards," "us," or "our"). Eligible customers (as described below) may enroll. Burke Decor's in-store customer may enroll in person or through the website. All other eligible customers must enroll with a store associate. Upon enrolling, you will be assigned a BD Rewards account ("Rewards Account"), a BD Rewards Account number ("Rewards Number"). As you shop, you accumulate points in your Rewards Account, as described below, that may be issued as a BD Reward Card ("Reward Card") from time to time, which you may then use to shop at Burke Decor or burkedecor.com. 

2. Eligibility: Only customers over 18 years of age with a valid address in the United States or its territories may become members ("Members," "you," or "your") in the Program. Corporations, associations and other groups may not participate. Burke Decor reserves the right to disqualify any person from participating if, in our sole judgment, that person appears to be violating these Terms and Conditions, making purchases for a business or for resale, manipulating the Program, making excessive returns or otherwise acting in a manner inconsistent with the Program's intent. If a member is disqualified, they forfeit their BD Rewards Account Value and all outstanding Reward Cards with a balance.

3. Definitions:

  • "BD Rewards Account" requires a an active customer account with Burke Decor. Customers who do not have an account, have deactivated their account(s), or caused their account(s) to become deactivated by Burke Decor 
  • "BD Gift Card" is a Burke Decor branded gift card purchased for value from Burke Decor or burkedecor.com.
  • "Form of Payment" includes credit cards; debit cards; Paypal payment; checks; wire transfers and cash. BD Gift Card payments are excluded.
  • "Eligible Items" consist of merchandise bought at Burke Decor or burkedecor.com. Eligible items do not include any services such as but not limited to: gift wrapping, shipping/handling; interior design services/consultations; product repair; select charitable program fees, tickets or merchandise; forfeited deposits; and purchases using a third party.
  • "Net Purchases" are purchases of Eligible Items less all sales tax, redeemed BD Reward Cards/Certificates, shipping and handling fees, returns, price adjustments and other discounts.
  • "Bonus Points" are points granted for making a qualifying purchase as advertised from time to time.
  • "BD Rewards Account Value" means the points you accumulate in your BD Rewards Account as follows:
     BD REWARDS LOYALTY PROGRAM

     Form of Payment

    Points received per dollar spenton Burke Decor* purchases

     Visa, MC, AMEX, Discover
    PayPal
    Check, Cash, Wire Transfer, ACH

    1 points

    * Purchase of Eligible Items
    ** Redemption of Burke Decor Gift Cards and BD Reward Cards are excluded from accumulating Reward Points

    • "BD Rewards Account Balance" is the total positive or negative accumulated Rewards Account Value you have at any point in time.
    4. Accumulating BD Rewards Account Value: Once enrolled in the Program, you accumulate Rewards Account Value based on your Net Purchases of Eligible Items. All activity on a BD Rewards Account, no matter who enters into the transaction, will be treated as activity of the Member.

    a. Shopping at Burke Decor: To accumulate Rewards Account Value when making a purchase at Burke Decor, you must either (a) pay with your Burke Decor Account, (b) present your Membership card (if issued), or (c) provide the phone number associated with your BD Rewards Account. When shopping online at burkedecor.com you must pay while logged into your Burke Decor Account or provide your BD Rewards Number. The amount of Rewards Account Value you may accumulate varies based on whether you are purchasing during a period of promotional offerings. You do not accumulate Rewards Account Value when you pay with a Burke Decor Gift or BD Reward Card.

    5. Calculation of Rewards Account Value: The amount of your Net Purchase of Eligible Items at Burke Decor is multiplied by the number of points applicable to the form of payment you used and is added to your BD Rewards Account Balance. Returns and other adjustments, such as a price adjustment and exchanges, may reduce or eliminate your BD Rewards Account Balance.

    Bonus Points will be added to your BD Reward Account Balance within 30 days after you make a qualifying purchase, unless your merchandise has not shipped or been delivered, in which case your Bonus Points will be added when your merchandise ships or is delivered.

    If we deactivate your BD Rewards Account due to abuse or manipulation of the Program, membership in the Program will terminate immediately and your BD Rewards Account Balance and any value remaining on an issued Reward Card may be forfeited.

    6. Expiration of Rewards Account Value: On December 31st of each year, you will forfeit 75% of any remaining Rewards Account Value. If you have a negative Rewards Account Value on December 31st, that amount will remain in the new calendar year.

    7. Issuing BD Reward Cards: When your Rewards Account Balance reaches 1,500 points, we will issue you a $25.00 Reward Card. You will receive an electronic BD Reward Card via email provided that you added your BD Rewards Number to your online profile and you have a valid email address associated with your BD Rewards Account. BD Rewards Cards are delivered within 72 hours of reaching the 1,500 point level. An electronic BD Reward Card will be activated, and you may begin using it, on the day you receive it. 

    8. BD Reward Card Redemption: Reward Cards expire 180 days from the date issued and will be valid only through the expiration date specified. Any unused value remaining on a BD Reward Card after the expiration date will be forfeited. BD Reward Cards may not be exchanged for cash or Burke Decor Gift Cards, or used as a payment or credit to any outstanding balance due. Purchases made solely with BD Reward Cards will not receive discounts available during Burke Decor promotional event and require payment with a BD Rewards Account. 

    9. Termination of or Change in Program: Burke Decor may terminate the Program at any time, with or without notice, which may result in loss of accumulated Rewards Account Value and the cancellation of all benefits and privileges associated with the Program. Burke Decor reserves the right to limit, delete or change any of the rules, terms, conditions, and benefits of the Program at its sole discretion, with or without notice. Interpretation of these Terms and Conditions shall be at the sole discretion of Burke Decor, whose decision will be final. Burke Decor has the right to close your BD Rewards Account for any reason.

    10. Other Terms: Burke Decor ("BD Rewards") is not responsible for lost, destroyed, stolen or expired BD Reward Cards. Once issued, the value on a Reward Card, active or expired, will not be credited back to your Rewards Account Balance. Any tax liability connected with receipt or use of any Reward Card is the Member's responsibility. Program void where prohibited by law. A Rewards Account Balance is not transferable in the event of death, as part of a domestic relations matter, or for any other reason. The sale or barter of any Rewards Account Balance or any Reward Card is prohibited. Events beyond Burke Decor's control, such as computer equipment or electronic data transmission failure, strikes, acts of God, civil disturbance, terrorism or war, which may materially affect our ability to perform, will allow us to suspend or terminate the Program.

    11. Release of Information: By enrolling in the Program, you consent to the release of information to third parties to carry out the Program.

    12. Change to Your Rewards Account Information: You must advise Burke Decor of any change in your name or the address, phone number and/or email address associated with your BD Rewards Account. Please write to Burke Decor LLC, 1419 Boardman-Candfield Road, STE 280, Boardman, OH 44512, or call 1-888-338-8111 to update this information. Burke Decor is not liable for BD Reward Cards sent to an outdated postal address or email address.

    13. Governing Law: These Terms and Conditions are governed by New York state law, without reference to it conflicts of law doctrine, as such law is applied to agreements entered into and performed entirely within such jurisdiction.

     


    Returns policy for Reeds Jewelers

    For items purchased on REEDS.com or JewelersWife.com, returns are accepted within 10 days and exchanges within 30 days of the delivery date. Merchandise must be in new unused condition. All returns require the original sales receipt or packing list, or a copy. Returns will be credited in the original form of payment. Ring sizings are non-refundable. For your convenience, purchases made on REEDS.com, can also be returned at any REEDS Jewelers store location. To return or exchange an item at a REEDS Jewelers store, simply bring it in along with the original packaging and paperwork, and one of our expert associates will be happy to assist you. 

    Unfortunately, custom designed or engraved items are non-returnable. However, if you notice an error or defect in the item that you received, please contact us as soon as possible. These issues will be handled on a case-by-case basis.

    How to Return or Exchange an Online Purchase via Mail

    When you receive your purchase, examine it carefully. If for any reason you are not completely satisfied, please call our online order center toll-free at 877-406-3266 to verify that you are within the return period. Once you have verified that you are within the return period, please follow the return instructions below:

    The returned item should be insured for its full value. We are not responsible for returned merchandise lost or damaged in transit. Original shipping charges will be refunded only if we have sent the wrong item or if the item is defective.

    Returns by mail or common carrier must be sent to: 

    RJIC #5
    2515 South 17th St
    Suite G
    Wilmington, NC 28401

    Order Cancellation

    If you'd like to cancel or change an unprocessed catalog or web site order for any reason, please call toll free 877-406-3266, as soon as possible. We'll do everything we can to accommodate your request. If your order has been shipped, it cannot be canceled. But you may simply return the order according to our return policy.


    Returns policy for GODIVA

    We are as passionate about customer satisfaction as we are about making chocolate. We hold ourselves to the highest standards…so you can, too. Your order is guaranteed to arrive in perfect condition, no matter the weather, containing the elegant packaging and quality chocolate customers expect from Godiva. If, for any reason, you are not completely satisfied, simply contact us to return your order for a prompt replacement, refund, or exchange.


    Returns policy for Nearly Natural

    Returns

    In the rare case that you don’t love your merchandise, we’ll pay to have it shipped back to us. We just ask that you contact us within 30 days of receipt and package the goods back into their original packaging.

    For more information about returns please contact us by phone: 1-800-711-0544, or at customerservice@NearlyNatural.com.


    Returns policy for Molton Brown

    Returns Procedure
     
    All returns should be wrapped securely in the same packaging in which the items were originally received, with the order reference clearly displayed on the exterior. Where a return is required, we request that the goods be received at the below address within 30 days from the date of receipt.

    Please note that our stores are unable to accept returns made from purchases online.

    Our return address is:

    MD Logistics
    Attn: Returns Department
    700 Perry Road
    Plainfield
    IN 46168

    If the original packaging has been disposed of or is no longer suitable, goods must be wrapped in appropriate packaging to ensure that the goods arrive with us in their original condition. We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging.

    We recommend that returns are made via traceable delivery and/ or that a proof of postage is obtained, in the unlikely event that we do not receive the parcel.

    Orders which have qualified for a gift with purchase, and where the entire order is being returned, the free gift must also be returned in order for the goods to be exchanged/ refunded.

    Exchanges will be processed within 2-5 working days from the date the returned goods are received. Postage charges will be applied for any exchanges; these will be charged at the standard rate.

    Where the goods have been received as a gift, items may be exchanged for alternative products or the amount can be applied to a Molton Brown gift card.

    Where a refund is due, this will be processed onto the credit/ debit or Molton Brown gift card with which the purchase was made, within 2-5 working days from the date the returned goods are received. Refunds may take 5-7 working days to reflect against an account, depending on the card issuing bank.

    Where the original purchase was made using a Molton Brown card and another form of payment; any refund owed will be credited to the Molton Brown card in the first instance. If the total to be refunded is more than originally paid by Molton Brown card, any remaining refund balance will be refunded to the other method of payment used.


    Returns policy for BCBGeneration

    Except as noted below, we gladly accept the return of unworn, unwashed or defective merchandise ordered from bcbgeneration.com according to the below policy:

    - BCBGeneration merchandise must be received within 30 days of shipment date.
    - Merchandise must be in saleable condition with all tags attached. Shoes must be returned unmarked and in the original shoe box, swimwear must be returned with the original sanitary lining and packaging intact.
    - Merchandise must be accompanied by the return slip or packing slip.
    - Merchandise marked Final Sale on bcbgeneration.com is not returnable.
    - Refunds for merchandise, including items received as gifts, will be credited to the purchaser's original form of payment for the price paid less the original shipping charges and, if applicable, pre-paid return shipping charges.
    - Refunds will post to the customer's account within approximately 7 days after return processing date. Depending on your financial institution, it may take up to two billing cycles for the credit to appear on a monthly statement.
    - Price adjustments may be made within 30 days of shipment date.
    - Merchandise purchased in BCBGeneration stores or from other retailers, including department stores, must be returned to the originating store and is subject to the return policy of the originating retailer. We cannot process store–bought returns at our warehouse.

    RETURN INSTRUCTIONS - DOMESTIC ORDERS 
    To return merchandise purchased on bcbgeneration.com use one of the following options:

    Option 1: Return an item using our online return center 
    To begin your return process, please go to http://returns.narvar.com/bcbgeneration/returns

    STEP 1: Enter the order number and associated billing zip code.

    STEP 2: Print the return slip and return shipping label.
    - A return slip is required for each item returned. If you wish to return items from multiple orders, you will need to repeat this process for each order number.
    - A return shipping fee of $6.00 for each shipping label used will be deducted from your refund. If you have items from multiple orders, we suggest consolidating your returns by using only one of the shipping labels and enclosing all printed return slips into the package.

    STEP 3: Prepare the return package
    - Enclose the return slip(s) in the return package with the item(s) you're sending back to us.
    - Securely package the item(s) with the original internal packing materials, boxes and containers.
    - Affix the shipping label on the package (cover up any old labels or UPC codes) and drop it off at your nearest UPS location. Please go to https://www.ups.com/us/en/services/individual-shipper.page to find a UPS drop-off location convenient for you.

    Option 2: Return an item using the prepaid return shipping label
    A pre-paid, pre-addressed return shipping label is included in shipments delivered within the United States. A return shipping fee of $6.00 for each shipping label used will be deducted from your refund. If you have items from multiple orders, we suggest consolidating your returns by using only one of the shipping labels and enclosing all return slips.

    STEP 1: Prepare the return package
    - Enclose the return slip(s) in the return package with the item(s) you're sending back to us.
    - Securely package the item(s) with the original internal packing materials, boxes and containers.
    - Affix the pre-paid shipping label on the package (cover up any old labels or UPC codes) and drop it off at your nearest UPS location. Please go to https://www.ups.com/us/en/services/individual-shipper.page to find a UPS drop-off location convenient for you.

    Option 3: Return an item using your own shipping method. 
    If you do not wish to use the return shipping label we provide, you can also send the item back to us using any other trackable method, at your expense. If you choose this option, refer to the packing slip for our return address. Please note we do not accept C.O.D. deliveries or hand-delivered returns and we are not responsible for items lost in the mail. STEP 1: Prepare the return package
    - Enclose the return slip(s) in the return package with the item(s) you're sending back to us.
    - Securely package the item(s) with the original internal packing materials, boxes and containers.
    - Affix the shipping label of your choice on the package (cover up any old labels or UPC codes) and ship.


    Returns policy for sharp&dapper

    • Return can be made within 30 days since the date of purchase.
    • Item must be unused and returned in the original packaging.
    • No return on sale items.
    • Return cost will not be refunded.
    • Return to Johan Ekelund, sharp&dapper, 107 Regents Court, Pownall Road, E8 4QA, London, UK
    • We recommend that you read the full return policy below for complete information.


    Additional non-returnable items

    Gift cards - Some health and personal care items To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable) - Any item not in its original condition, is damaged or missing parts for reasons not due to our error. - Any item that is returned more than 30 days after delivery


    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 


    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@sharpanddapper.com


    Sale items (if applicable)

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sharpanddapper.com and send your item to:

    Johan Ekelund
    sharp&dapper
    107 Regents Court
    Pownall Road
    E8 4QA
    London, UK


    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping

    To return your product, you should mail your product to:

    Johan Ekelund
    sharp&dapper
    107 Regents Court
    Pownall Road
    E8 4QA
    London, UK

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over £75.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


    Returns policy for Stage

    If you are not completely satisfied with your purchase, simply return it to us within 180 days and we will gladly issue a refund or credit to you. Return options and terms vary depending on the method of purchase. Please see below for details.

    Please note that if you receive a free gift or a bonus gift (“GWP”) when purchasing an item, you must return the GWP when returning or exchanging the item that qualified you to receive the GWP. If you choose to keep the GWP, we will charge you for the value of the GWP when processing your return.

    Additionally, unless the item is defective, the items that you return must be unused and in the original box and/or packaging. All Social Dresses have special tags that indicate the dress cannot be returned once the tags have been removed; Social dresses must have the original tags attached when you return them.

    Shipping fees are not refundable. However, if your order is damaged upon arrival or the wrong item was shipped to you, you may call Customer Service to request a refund of the shipping charges.

    Returns and Exchanges at Our Stores
    (applies to all merchandise)

    Merchandise purchased in one of our retail store locations or online may be returned or exchanged at a store. To find the store location nearest to you visit: www.stage.com/store/findyourstore

    You will receive a refund for the full amount of your purchase when you bring your original receipt or the packing slip received with your online purchase. Refunds will be issued in in the original form of payment. Credit card refunds can only be applied to the card used to make the purchase.

    Refunds for items purchased with a gift card will be made in the form of a merchandise credit. Merchandise credit will also be provided for gift returns, including gifts purchased online. Merchandise credit is redeemable in store and online.

    If you do not have your original receipt, you may still be eligible to receive a full refund if we are able to locate your purchase transaction. If you do not have your original receipt and we are not able to locate your purchase transaction, we will issue you a merchandise credit for the returned items at their lowest selling price within the past 30 days.

    Returns of Online Purchases by Mail
    (for merchandise purchased online only; no exchanges by mail)

    To return any item purchased online, you need to locate the packing slip sent with your order. That packing slip is both your receipt and a return form. If an item that you are returning was damaged when you received it, you must write “damaged” on the return form. Repackage the item(s) that you want to return along with the completed return form and send the package to us and send it to the following address:

    Stage Return Center
    1237 East Rusk
    Jacksonville, TX 75766

    You may choose the shipping method for your return. USPS, FedEx (http://www.fedex.com/locate/), and UPS (https://www.ups.com/dropoff?loc=en_US) are all acceptable shipping methods, but you should make sure that you receive a tracking number. We will not be responsible for any packages that are lost by the shipping carrier in transit. Carefully repackage all items as we will not accept returns of items that are damaged during return shipping.

    Once your return is received, we will process a refund to the credit card that you used to make your purchase. If there are any issues with your return, we will contact you. Otherwise, you should expect a refund to the credit card used to make the purchase within 5 days from the day we receive your return package.

    Please note that Return by Mail is not available for the following transactions:

    In Store Purchases. Merchandise purchased at a store must be returned in store and cannot be shipped back to us for a refund.

    Exchanges. At this time we do not offer exchanges by mail.


    Returns policy for ZOOSHOO

    RETURN REQUIREMENTS:
    - Merchandise must be returned within 30 days of receipt.
    - Merchandise must be in the original brand new/unworn condition with all original tags and packaging.
    - Footwear returns must include the original undamaged shoe box (no tape, labels, etc. attached).
    - Merchandise that is worn or with missing contents may be subject up to a 40% restocking fee.
    - Customers are fully responsible for return shipping fees.
    - Original shipping charges are non-refundable.

    HOW TO OBTAIN A RETURN LABEL:
    - Customers have the option to purchase a FedEx return label for $8.00 from our Customer Care Team
    - Please email service@zooshoo.com with "Return Shipping Label Request" in the subject line
    - The $8.00 will be deducted from the amount of your refund.
    - The FedEx return label is only applicable to orders within the contiguous United States (not Alaska or Hawaii).
     
    STEP 1: Package all contents in a shipping box.
    Be sure to package everything up in a protective shipping box when sending the merchandise.
    Please do not place tape, labels, or invoices on the actual shoe box. Include a copy of your packing slip or a note with your order information so we may direct the package to the appropriate order.
     
    Original shoe boxes and packaging must be included with the returned product(s).
    Packages received without a shipping box may be subject to a 40% restocking fee.


    STEP 2: Ship your return.
    Return to:
    ZOOSHOO RMA
    13881 Redwood Ave.
    Chino, CA 91710
     
    ******Be sure to save your proof of shipment/tracking number!******
    Policies:
    - ZOOSHOO is not, under any circumstances, responsible for a customer’s "worn" damages.
    - ALL SALES ARE FINAL for all accessories, swimwear, undergarments, intimates, bodysuits, international orders, and gift cards.
    - NO returns or exchanges on Final Sale items, NO exceptions.
    - Our RMA department reserves the right to refuse any refunds or charge a restocking fee up to 40% for items returned that are not in compliance with our stated return parameters.
    - Original shipping charges are non-refundable.
    - Returns are processed within 3-5 business days after package has been delivered to us. Once the return has been processed, you will receive a confirmation e-mail with your refund details.
     
    EXCHANGES
    Due to varying circumstances, we no longer process exchanges. We encourage you to return for a refund and reorder if you wish to make an exchange. Thank you for your cooperation & understanding!
     
    REFUNDS
    All refunds are processed back to the customer's original form of payment. You will receive a confirmation notification with the refund details.
    **Once the refund is processed, it may take 72 hours for the funds to reflect your account. Timing will vary depending on the form of payment and financial institution.**
    Please note: Items that are returned are refunded for the purchased price. Therefore, if you placed an order using a discount code, please keep in mind that your refund will reflect the purchased price using that discount.
     
    INCORRECT / DEFECTIVE ITEM RECEIVED
    In the event that an incorrect or defective item is received, please contact our Customer Care Team right away and we will have the issue resolved for you. All defective items will be inspected by our RMA team.
    We reserve the right to request for photos of the defective item before we authorize a return. ZOOSHOO is not, under any circumstances, responsible for a customer’s "worn" damages (wear and tear, stretching, etc).
     
    UNDELIVERABLE / REFUSED PACKAGES
    Packages returned with failed delivery (multiple delivery attempts, insufficient address information, refusal, canceled after shipment, etc.) will be subject to up to a 40% restocking fee. A restocking fee will be applied to the final refund amount.
    Return to Sender fees, if applicable, will be applied to the final refund amount.
    Undeliverable packages for international orders may be subject to abandonment with no refunds given.

    If you have any other questions or need further assistance with the returns process please contact our Customer Care team here [http://zooshoo.com/pages/contact].


    Returns policy for New York & Company

    If for any reason you are not satisfied with your nyandcompany.com purchase, simply return it within 60 days of the order date. We provide two easy ways to return*: to any New York & Company store (excluding New York & Company Outlet Stores) or by mail to nyandcompany.com. Items marked as "Final sale. No Returns" are not eligible for returns. Beauty products may be returned if unopened and in the original cellophane wrapping.

    *Note that Online Exclusives products must returned by mail.

    RETURNING OR EXCHANGING ONLINE PURCHASES TO STORES

    Bring to the store:

    - The package invoice* (This will serve as your receipt.)
    - The item(s) to return or exchange (excluding Online Exclusives Products)
    - A valid government-issued photo ID
    - The credit card used for the original purchase

    *Without the invoice, you will be credited the lowest selling price of the item.

    - For returns you will be issued a merchandise credit in the amount of the lowest selling price of the item.
    - For exchanges, the lowest selling price of the item will be credited towards your new purchase.

    We regret that we cannot accept returns or exchanges from New York & Company stores at nyandcompany.com or New York & Company Outlet Stores. Shipping and handling charges and return mail charges are not refundable. However, if you placed an order in a store and had it shipped to you, you may return it to a store or to nyandcompany.com. Please follow the guidelines above if returning to a store, or the guidelines below if returning to nyandcompany.com.

    Find a store by accessing this link: [https://www.nyandcompany.com/locations/].

    RETURNING ONLINE PURCHASES TO NYANDCOMPANY.COM

    - Detach the top of the package invoice and keep it for your records.
    - On the reverse side of the invoice, circle the item(s) that you are returning and indicate the reason for the return. (Please use the reason codes below.)
    - Pack your return in the original package if possible and be sure to include the invoice. Attach the shipping label provided on the front of the invoice and mail the package to:

    New York & Company
    229 Hollie Drive
    Martinsville, VA 24112

    - Please note: shipping and handling charges and return mail charges are not refundable.
    - If you placed an order in a store and had it shipped to you, you may return it to a store (see instructions in the section above) or to nyandcompany.com.

    You will receive one email confirming we've received your return and a second email once we've processed the return. (It will take approximately 7-10 business days for your return to be processed.)The payment method used to place the order will be credited. It usually takes 1-2 billing cycles for the credit to appear on your billing statement.

    RETURN REASON CODES

    1. Too big
    2. Arrived late
    3. Delivered wrong item
    4. Too short
    5. Returning a gift
    6. Didn't like item
    7. Too long
    8. Defective
    9. Fabric/color not what I expected
    10. Too small
    11. Other ________________
     
    RETURNING STORE PURCHASES TO NEW YORK & COMPANY STORE

    We hope that you are satisfied with our merchandise but we do understand there are times you may need to return an item. Merchandise purchased at New York & Company stores may only be returned at New York & Company stores. Merchandise purchased at www.nyandcompany.com may be returned online or at Non-Outlet New York & Company stores. Merchandise purchased at New York & Company Outlet stores may only be returned to New York & Company Outlet stores.

    With a receipt: New York & Company will provide a full refund in the original form of payment for merchandise returned within 60 days of purchase, and a merchandise credit for returns made from 61-90 days of purchase. Merchandise Credits are redeemable in-stores only and are non- transferrable.

    Without a receipt: New York & Company will issue a merchandise credit for the returned item(s) at the lowest known selling price. Merchandise credits cannot be redeemed for cash or accepted as payment on New York & Company credit card account.

    Merchandise Credits require a current valid photo ID (such as a driver’s license, state-issued non- driver’s ID, passport, or military ID).

    All items must be in their original condition (unwashed & unworn) and in their original packaging (where applicable), with the exception of defective items.

    All items are returned/exchanged at the “net price” (after coupons and or discounts) stated on your receipt.

    For merchandise paid for by check, we may require a 3 business day waiting period from the date of the original purchase prior to processing returns.

    In order to return/exchange merchandise with the “Do Not Remove” tags, the tags must be attached.

    All merchandise marked “final sale” is not eligible for returns, exchanges or price adjustments.

    We reserve the right to limit the number of returns per customer at any time with or without a receipt.

    GIFT CARDS AND GIFT CERTIFICATES

    Terms and conditions are applied to gift cards and gift certificates. Please see store associate for details.

    CHECKS AND CREDIT CARDS ACCEPTED

    Your pre-printed personal check is acceptable as payment with a driver’s license or other valid government issued photo identification. We also require your current address and telephone number. We reserve the right to verify funds with the bank and to refuse any check not meeting the check acceptance policy. Altered or otherwise illegible checks will not be accepted.

    When you provide a check as payment, you authorize us to use information from your check to process a one-time Electronic Funds Transfer (EFT) or draft drawn from your account, or process the payment as a check transaction. When we use information from your check to make an EFT, funds may be withdrawn from your account as soon as the same day you make your payment and we will return your check to you at the end of the transaction.

    If your payment is returned unpaid, you authorize the collection of your payment and return fee of $20 by EFT(s) or draft(s) drawn from your account.


    Returns policy for Shiekh

    Products must be in the condition you received them in with the original box and/or packaging. If merchandise is not returned in its original box or the box is taped and used to return the merchandise, a $3 restocking fee will be deducted from your refund. Clothing and hats must be unworn, unwashed and undamaged with original tags intact.

    Please do not return the merchandise to the manufacturer, we will handle everything.

    If you are not pleased with the item you ordered, please download,print and complete this Return/Exchange Form https://static.shiekh.com/media/wysiwyg/CMS/Shiekh_Shoes_Return_Authorization.pdf

    From here you have two options.

    1. Mail package to:

    Shiekh Shoes
    Attn: Web Department
    1777 S. Vintage Avenue
    Ontario, CA 91761

    2. Return the item at one of our store locations

    You are required to bring the completed Return/Exchange Form along with the receipt to the store in order to return or exchange your item. Please note that the store will not be able to issue you a refund. Internet refunds are processed only by the corporate office. We will refund the money to your credit card after receiving notification of the returned merchandise from the store. Please allow 1 week for this refund to be processed.

    Shiekh Shoes will gladly pay shipping charges up to $13 on returned items if:

    - Item is defective.
    - Wrong item was shipped.
    - Item was missing parts or accessories.

    To receive a shipping label, please contact our customer service department at 1-888-5-Shiekh (1-888-574-4354)

    Exchanges:

    If you wish to exchange an item purchased, please contact our Customer Service Department directly at (888) 574-4354. They will check the availability of the replacement item you are requesting and further explain the steps needed to make the exchange.

    Merchandise that is exchangeable can be returned by either mailing to the address above or by bringing it into one of our store locations. Exchanges are subject to a $7.95 processing and handling fee. Once the original item is received, the replacement merchandise will arrive to you within 7-10 business days.

    Refusal of package delivery from our drop ship partners:

    A restocking charge of 15% will be deducted from your refund for any Pleaser, Bordello, Demonia, Funtasma, K-Swiss or Pinup Couture merchandise if the order is refused for delivery, or canceled in transit.


    Returns policy for Grace and Lace

    RETURNS & EXCHANGES

    RETURNS: We allow up to 14 business days after receiving your package to qualify for a refund for returned items, and we allow up to 60 days after receiving your package to qualify for store credit for returned items. Items purchased with cash may be returned for store credit only. Items marked “final sale” are not eligible for return. To ensure that you will receive either a refund or store credit for your return, all products must be returned in unworn, unwashed, and unaltered condition. Please note: Unless a return is the result of an error on our behalf, original shipping charges are not refunded and customer is responsible for the cost of return shipping. When sending your return, please include the Return Slip found at the bottom of your packing slip; or if you no longer have it, include a note with your name, email, order #, and reason for the return. Please save your tracking number when shipping your return to us, as we cannot issue refunds on any returns that are lost by the post office or do not make it to us for any other reason. We will process your return and notify you via email within 3-5 business days of receiving it. Send returns to: Grace and Lace, 2000 Windy Terrace, Ste. 11A, Cedar Park, TX 78613.

    EXCHANGES: We allow up to 60 days to qualify for an exchange. Items marked “final sale” are not eligible for exchange. Due to fluctuating inventory quantities, seasonal items, and differing item prices and shipping charges, we honor requests for exchanges by issuing store credit for the cost of the original item purchased, which can then be applied toward purchasing the item you'd like to order in exchange. All products must be returned in unworn, unwashed, and unaltered condition. To exchange an item, please mail it back to us, being sure to include the Return Slip found at the bottom of your packing slip, and indicating your request for store credit. If you no longer have it, please include a note with your name, email, order #, your reason for the exchange, and a request for store credit. Please then ensure that you have created an account with us on our website, using the email address you used when purchasing your order, as this is where we will issue your store credit. We will notify you via email within 3-5 business days of receiving the returned package, once your store credit has been applied to your account. Please note: Unless a return is the result of an error on our behalf, original shipping charges are not refunded and customer is responsible for the cost of return shipping. Please save your tracking number, as we cannot issue store credit for any items that are lost in the mail or do not make it to us for any other reason. We do not issue credit for shipping costs. Send exchanges to: Grace and Lace, 2000 Windy Terrace, Ste. 11A, Cedar Park, TX 78613.

    EXCHANGES FOR PROMOTIONAL ITEMS: Should you desire to exchange an item purchased during a Promotion, please contact us via our contact (www.graceandlace.com/contact) page for detailed information on how store credit will be processed.

    OUR ADDRESS

    Grace and Lace, 2000 Windy Terrace, Ste. 11A, Cedar Park, TX 78613

    OFFICE HOURS

    Monday - Friday, CST  
    Our office is closed on weekends and holidays.
    888-457-2563


    Returns policy for Polarn O.Pyret

    Before 30 Days – Full Refund
    If not completely satisfied with your Polarn O. Pyret purchase, you can return merchandise for up to 30 days from date of purchase. Returns made within 30 days of original purchase receive a full credit back to the original form of payment.

    Items purchased from our Outlet category (ending in $0.98) are not eligible for return nor are items purchased at Sample Sale events, either at our stores or offsite venues.

    If the returned item brings the total order value under the amount required for free shipping, the shipping charge will be subtracted from the return. Gift wrap charges are non-refundable. No price adjustments on previous purchases.

    If a return of merchandise or gift items are made without an original receipt or packing invoice, merchandise credit will be issued at the lowest selling price of the given item(s) as long as the items are still live in our inventory system. 

    The amount of the merchandise credit you are eligible to receive will be communicated to you via the email we have on file for your account.

    We suggest you pack the return in the original shipping package or other suitable packing material with a copy of your packing list enclosed along with the reason for the return.

    We cannot be responsible for packages that do not arrive for return, so we highly recommend you insure your return for the full value of the purchase.

    Items ordered on the internet in the United States may be returned to U.S. Polarn O. Pyret stores or to the address below:

    Please send your returns to:
    Polarn O. Pyret
    181 Westchester Ave.
    Suite 101S
    Port Chester, NY 10573

    If an item is defective or you received an incorrect item, please Email us or call us at 1-877-POP-KID1 or 1-877-767-5431.

    Returns after 30 Days – Merchandise Credit
    If you return an item after 30 days from the date of purchase, a merchandise credit will be issued to your account. The merchandise credit will be issued at the current selling price of the given item(s). 

    Returns after 90 Days
    We will not be able to process any type of return after 90 days. Please ensure that if you would like to make a return that you do so within the available 90 day window.


    Returns policy for PUMA

    FREE Online Returns

    PUMA.com is committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. You may return any PUMA products in their original, unused condition for a full refund of the merchandise value. We will gladly accept your return within 30 days of date of delivery.

    Select Faas, Mobium, IGNITE, and NRGY running shoes also qualify for our 30 Day Test Run program: Go ahead. Get them dirty. Put them through their paces. If you aren’t 100% satisfied, we will gladly accept your return (in any condition) within 30 days of purchase using our normal returns process below.

    In order to make your return simple and inexpensive, it’s on the house and we’re picking up the tab! To initiate your FREE return please go to MY ACCOUNT [http://us.puma.com/en_US/account] for registered users, otherwise please create an account HERE. [http://us.puma.com/en_US/account] Having trouble, no worries, call customer service at 1-888-565-7862.

    For your convenience, you will be able to print a pre-paid shipping label for returns from the continental U.S., Alaska and Hawaii.
    Please be sure to note the return tracking number.

    Returns to Store
    You also have the option to return your merchandise to a PUMA store for store credit only. Please bring your packing slip to verify the store credit amount to be issued. Neither PUMA.com nor stores accept returns on customized products, unless defective.

    Return Exceptions
    PUMA does not accept returns on customized and personalized products. Custom product orders are nonrefundable, except in cases of manufacturing or material defects, in which case you may contact customer service via phone or email for assistance.

    INITIATE RETURN [http://us.puma.com/en_US/account]

    Returns generally take 2-4 weeks to process. Credit refunds will be issued to the original payment method. Please see Gift Card FAQs for returns of purchases involving PUMA Gift Cards. [http://us.puma.com/on/demandware.store/Sites-US-Site/en_US/Link-Page?cid=GIFT_CARD_NEED_HELP]

    Customers from the U.S. territories, such as Puerto Rico, should use a carrier of their choice and send to:
    PUMA Returns Department
    5385 East Provident Drive
    Cincinnati, Ohio 45246

    We recommend using an insured and traceable delivery method. PUMA is not responsible for any returns lost in transit or any additional charges.

    Exchanges

    Please note that we do not perform exchanges at this time. For assistance in placing a new order for a different size or color please contact our 24 hour customer service at 1-888-565-7862. We are happy to offer FREE GROUND SHIPPING on your replacement order.


    Returns policy for New Balance

    NewBalance.com - RETURNS

    Sometimes gear just doesn’t work out – no matter how excellent it is. While we hope you find your best fit the first time around, if you aren’t completely happy with your purchase, simply return it within 30 days. Unfortunately, we cannot accept returns on custom shoes orders.

    If you purchased your item at a retail store, please return it to the store. Otherwise, follow the instructions below.

    EXCHANGES

    Need help finding a new size, color or product? We recommend placing a new order for a replacement item. Our inventory changes often and select sizes and colors may sell out.

    - Place a new order online or call (800) 595-9138.

    - Then follow our return instructions below to send back the original item for a refund.

    Need to exchange an item that was given as a gift? Contact Customer Care at (800) 595-9138.

    RETURNS

    Return shipping is FREE when you use our pre-paid return label, simply follow our easy, step-by-step online return instructions.

    If you are shipping from Guam, Puerto Rico, other U.S. territories or an APO/FPO address, please call or email Customer Care for return instructions.

    Refunds will be credited to the original form of payment for the purchase price along with any applicable taxes.

    - Please allow 5-10 business days after we receive your package to process your refund and credit your account.

    - For checks or money orders, please allow 2-4 weeks for processing.

    - For returns purchased with a Gift Card, the refund amount will be put back on the original card.

    - If your return was purchased with an eGift, we will email you a new eGift valued at the refund amount.

    - If you are returning an item you received as a gift, call us at (800) 595-9138 and we’ll issue you a credit for use on newbalance.com. Otherwise, the refund will be credited to the original form of payment used for the purchase.

    Need help with a return or exchange? Call our Customer Care team at (800) 595-9138.


    Returns policy for Sole Society

    We hope you love what you ordered, but in case you don’t, you can always return it.

    You may return your order for a Sole Society Credit (free of charge) or receive a refund to your original form of payment (credit, debit or PayPal) minus a $7.95 restocking fee. All items must be returned within 30 days of the ship date in new, unused condition, and in the original packaging.

    You can initiate a return by accessing: https://www.solesociety.com/rma/returns/faq/

    Purchases are subject to Sole Society's Shipping and Return Policy. Restocking fees may apply. The risk of loss and title for Products ordered by Customer shall pass to Customer upon Sole Society's delivery of the items to the carrier. Sole Society reserves the right, and Customer hereby authorizes Sole Society, to charge Customer for any damages up to the purchase price of the damaged Product(s). Replacement of products and credits to customer's account for Products claimed as damages or not received are subject to Sole Society's investigation and discretion.
    There are no returns or exchanges on final sale merchandise. 


    Returns policy for GUESS

    Return Options:

    While we take pride in all our GUESS products, if you are not satisfied with your online purchase we are happy to assist you with a return by mail or at a store location closest to you.

    Please view our Return & Exchange policy here. [ http://shop.guess.com/en/CustomerCare/Returns/ ]


    Returns policy for YCMC

    YCMC RETURNS
    YCMC.com orders can be returned within 30 days of the shipping date. Simply contact us via email at services@ycmc.com or via telephone at 1-866-289-9262 to begin the return process.
      
    HOW DO I RETURN MY YCMC.COM ORDER?
    Your YCMC.com order may be returned by requesting a pre-paid return label from us. Usage of the pre-paid label will deduct $6.95 from your refund amount.  All return item(s) must be placed in a proper box such as the original shipping box or equivalent.  Please do not put a label directly on the shoe box or it cannot be accepted for return or exchange. Cover any old shipping labels with the new one or use a black magic marker to cover any old information. For easy return processing please include your original invoice provided with your YCMC.com order. Once your your package is ready for return, drop off your package at any UPS Drop Off Location or at any UPS partner service such as Mail Boxes Etc.
     
    If you opt to return your YCMC.com order using your preferred shipping method, you are responsible for all shipping costs. Please ship using a trackable service as YCMC.com will not be held responsible for any lost or misdirected packages.
     
    Our return address is: 
    YCMC Return Department
    c/o ESCO Ltd
    1800 Woodlawn Dr
    Baltimore, MD 21207

     
    Depending on your location it can take anywhere from 1-5 business days for us to receive your return shipment. Once your return is received and inspected, we'll refund your original payment within 7 business days. All original shipping charges applied to the order are non-refundable. Please allow up to two billing cycles for the refund to appear on your statement.
     
    RETURN POLICY
    •  Item(s) are unworn, unwashed and have the original packaging (such as the original shoe box) and/or tags still attached.
    •  Damaged boxes or packaging will not be accepted. 
    •  Personal items such as a bathing suits, intimates or jewelry cannot be returned.
    •  All electronic devices must be unopened and still have the factory plastic wrap.
     
    EXCHANGE OPTIONS
    At this time YCMC.com does not offer any exchanges. If you wish to exchange your YCMC.com order for a different size, color or style, please place a new order for the correct item.
     
    DEFECTIVE/FLAWED PRODUCTS
    If you have a defective item that you would like to return please contact customer service prior to returning any damaged or defective item(s) so we can be aware of the issue. Worn items that are sent back as defective will be inspected by our returns department. In the event that the items(s) are deemed defective we will gladly give you an exchange for another item. If the item is judged to not be defective, we will ship the item(s) back to you at your cost. New, unworn items that are deemed to be defective are eligible for an exchange or a refund. We must be notified of all damaged / defective items within 60 days of purchase. Contact us at (services@ycmc.com) or call us at 1-866-289-9262 and we will be happy to assist you.
     
     IN-STORE RETURNS/EXCHANGES
    You may return or exchange any item(s) purchased on YCMC.com at any of our Shoe City store locations(http://www.ycmc.com/locator). All in-store purchases must be returned/exchanged at a Shoe City location.


    Returns policy for Revolve Clothing

    RETURNS & EXCHANGE

     Items purchased from REVOLVE are eligible for a full refund if returned within 30 days of purchase. You will have up to 60 days after items have been purchased to exchange for anything else on the website. A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit. For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways).

    SOME EXCEPTIONS: Consumable Products: We do not accept returns on consumable products that have been used, including perfume, cosmetics, and other beauty products. Shipping Charges: Shipping charges on expedited orders are not refundable. Modified Return Policy: If you return more than $7500 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy. Holiday Returns: During the Holiday season (Nov. 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 10th.

    DAMAGED ITEMS: If you receive an item that is damaged, please contact customer service immediately.

    RETURN & EXCHANGE CONDITIONS

    Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition: Shoes: Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes. Swimwear and lingerie: Please try on over underwear for sanitary reasons. Do not remove protective slip. Tops and Dresses: Please be careful of makeup or deodorant rubbing off on the garment.

    HOW TO SEND YOUR RETURN OR EXCHANGE

    All domestic orders ship with a PREPAID return mailing label. To ship an item back to REVOLVE please: 1) Indicate on your invoice whether you are exchanging or returning the item(s). 2) For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold. 3) Pack your item(s) and invoice into a USPS Priority bag/box and affix the prepaid mailing label. 4) Mail your package using one of the following methods: a. Schedule a free pick-up with your regular postal worker b. Drop your package in a mail drop box c. Drop your package at the post office without waiting in line (the label is pre-paid and requires nothing else on your end)


    Returns policy for Billabong

    RETURNS

    Returns will be processed within 7-10 days of receiving. You will be notified via email once your refund has been approved in our system.

    30 DAY FREE RETURN POLICY

    If you are not satisfied with your online purchase you may return items free of charge within 30 days of original purchase.
    To qualify for a merchandise refund, items must be returned in original, unused condition with original tagging.

    RETURN CLAIM PROCEDURE

    To return a purchase, please follow the following instructions:

    1. Log in to your account and go to the My Account section. Go to View Orders and select the order containing the items you would like to return.
    2. Complete and submit the online RA request form, and print the free return shipping label. If your order is past 30 days then no RA form will appear.
    3. Pack product with suitable packaging materials. Ensure that return includes merchandise in original, unused condition, with original packing materials, and affix return label to your return.
    4. Drop your return package off at any UPS shipping location.

    We will notify you as soon as your return is processed. If you have any questions, please contact customer service at (888) 509-5931 or email store@billabong-usa.com for assistance.

    GUEST CHECKOUT RETURN PROCESS

    For orders purchased through guest checkout, you will need to email our customers service team at store@billabong-usa.com to obtain a free return shipping label, then follow steps 3 and 4 above. Please include your order number in your email.

    MILITARY RETURNS PROCESS

    For orders shipped to US military addresses, follow the instructions above. For orders shipped to military addresses outside the US, please contact customer support.
     


    Returns policy for Alternative Apparel

    We want you to love our clothing as much as we do.  If for any reason you are not completely satisfied with your purchase, please let us know and we will gladly replace or refund your purchase.

    Please note:

    Returns and exchanges are available for full-price items only.  All Sale, Clearance and Markdown items are final sale.  Sale items cannot be returned or exchanged.

    All Items must be returned for exchange within 30 days of receipt of your purchase.

    Any and all items that have been laundered or altered in any way cannot be accepted for exchange or credit.

    $5.95 will be deducted from your return for the use of our pre-paid return label. You will not be charged for exchanges.

    Please make note of the tracking number on the return label and keep it for your records.

    We are not liable for lost packages without tracking.

    Alternative is not liable for exchanges or returns sent without a return form enclosed.

    As permanent markdowns can occur at any time we gladly offer customers a one-time price adjustment if we are notified within 14 days of the date of purchase.

    In order to obtain a price adjustment on any item that has been marked down and added to our "Sale" section please contact by e-mail at contactus@alternativeapparel.com or call 888.481.8339 at any time within the fourteen 14 day window.  Please include your order number in your email message.  Once confirmed we will gladly refund the difference back to your original form of payment.

    Promotions and other special offers occur all the time and are temporary.  Items purchased with a promotional discount  or through any form of promotional offer are not eligible for price adjustments under any circumstances.

    Exchanges: The original discount or promotional code only applies to items where the same style originally purchased is being exchanged for a different color or size. If you choose to exchange the item for a different style, the discount from the original style purchased cannot be transferred to the new style.

    We Make Mistakes Sometimes

    Hey, we're not perfect (but we try)!  If we've sent you the wrong or damaged item please contact immediately through e-mail at contactus@alternativeapparel.com or call us at 888.481.8339 and a Customer Service representative will assist you with a resolution.

    Steps to Return or Exchange an Item

    Please complete the return form included with your shipment and include it with the item(s) you are returning.

    Remember to indicate the style, color, and size of your replacement item(s).
    Send us the items in the original package (there is an additional strip of tape on our reusable bag) or a different package, as long as it's unmarked.
    Affix our return label to the package, making sure no other tracking labels are showing. Please note - $5.95 will be deducted from your return for the use of our prepaid return label. You will not be charged for exchanges.
    Please make note of the tracking number on the return label and keep it for your records.
    If you want to ship it yourself, please send it to the address below.
    Send ALL Returns to the Address Below

    Alternative
    Consumer Returns Department
    1650 Indian Brook Way
    Building 200
    Norcross, GA 30093

    Refund Requests

    Once the returned item is received, verified and processed by our returns department the original purchase price of your returned item(s) will be credited back to your original form of payment.  Allow approximately two weeks for processing.

    Exchange Requests

    Once the returned item is received, we will immediately process a new order for your exchange, and ship it to you with no additional shipping charge.  Allow approximately two weeks for processing.


    Returns policy for RefrigiWear

    You may return or exchange your garment as long as it is still in its original condition and has not been worn or washed. Contact Customer Service at 800-645-3744 or email keepmewarm@refrigiwear.com to request a return authorization on any return or exchange.

    Please have the following information when contacting Customer Service via phone or email:

    Original Order, invoice, or reference #
    The reason for the return/exchange

    Customized items, including custom-sewn garments, embroidered items, or items with heat-seal are not eligible for return or exchange. 

    - Returns are processed 3-5 business days after receiving the item at our facility.
    - Refunds may only be issued back to original form of payment.
    - Shipping is non-refundable.

    The RMA (Return Merchandise Authorization) # and form (showing bar code) MUST be attached to the outside of the box for your return or exchange to be processed.

    Ship all returns to:

    Attn: Returns
    RefrigiWear, Inc.
    54 Breakstone Drive
    Dahlonega, GA 30533


    Returns policy for Hearth Song

    Returns and Exchanges


    At HearthSong/CWDkids®, our goal is to make sure you’re completely satisfied with every purchase.

    If for any reason you are not 100% satisfied with your purchase, return it within 90 days. If your item is defective, you have one year from the date of purchase to return it.

    We want to make your return or exchange as easy as possible. 

    Personalized Items
    Please note that personalized items are not returnable.

    Fast Exchange
    For the fastest service, call Customer Service at 1-800-533-4397 to request a Fast Exchange. We’ll immediately place your new order and charge your credit card. Your replacement item usually ships the following day. We pay the shipping and handling.

    While you await your replacement item, repackage your return merchandise carefully and complete the Return and Exchange Form found on your packing slip. Once we receive your return, we’ll credit you for the cost of the original item less the return shipping fee of $6.95.

    Returns or Exchanges by Mail
    Please complete the Return and Exchange Form found on your packing slip. Also, be sure to fill in the Reason Code on the back of your invoice. This will expedite the processing and ensure the accuracy of your return.

    For your convenience, a UPS Authorized Return Label is included with every shipment. Instructions are found on the back of the label. Affix the label over the original shipping label on your box and drop it at a convenient UPS pickup location. If you’re returning your item because it is damaged, defective, or an error was made on our part, you will not be charged for return shipping. If you are returning for any other reason, we’ll deduct the $6.95 return shipping fee from your refund or credit. Returns are usually processed within 48 hours of receipt of the return merchandise.

    Lost your label? Call 1-800-533-4397 and we’ll send you a new one.

    If you prefer to send your return via US Postal Service, please download a printable label. We'll deduct $6.95 from your refund or credit. If you choose not to use our UPS or USPS prepaid label, you are responsible for all return shipping costs. 
    Please ship your return to:

    HearthSong/CWDKids
    Returns Department
    3710 Wyse Road
    Dayton, OH 45414

    Returning Large Items Delivered by Common Carrier
    Before signing the bill of lading: Please inspect your merchandise presented by the trucking company. If there is obvious damage to the merchandise, please document this damage on the bill of lading before the driver leaves. Any package defects such as tears, punctures, crushing, water damage or placement of the item wrong end up may indicate concealed damage. Please keep all packaging until you have determined the order is acceptable.

    During delivery: If you see obvious damage you may refuse the shipment and note the reason for the refusal on the delivery paperwork. Call us at 1-800-533-4397 to arrange for a replacement. You will not be charged for shipping and handling on your replacement order.

    After you have accepted delivery: If you discover a problem, call us at 1-800-533-4397. We may be able to resolve the problem without a return. Please retain all packing material and boxes until you have verified the satisfactory condition of your purchase. If you do need to return or exchange a large item, call us and we’ll arrange for it to be picked up by a freight company.

    Replacement Parts
    We carry replacement parts for many of the items we carry and can often help with replacement parts for a nominal fee. Please call 1-800-533-4397 for assistance.


    Returns policy for Chicco

    Chicco Return Policy

    Do you need to return an item? We want you to be completely satisfied with your shopping experience with us. Simply return your item within 30 Days.

    All merchandise must be in new condition in the original packaging and cannot be used or worn. All parts and materials must be returned including the instruction manual and registration card to receive a full refund. Once received in our warehouse, the item will be inspected for contents. We reserve the right to refuse return and deny credit.

    To start the process:

    -Please contact  Customer Service  to obtain a Return Authorization. Without a Return Authorization, we cannot accept any returned merchandise.

    -Pack and then label the carton with the Return Authorization number. If possible, please use the original packaging.

    -Ship the return merchandise using a carrier of choice. For your protection, please use a carrier with a tracking device such as FedEx or UPS.

    Return Address:
    Attn: Chicco Online Store Returns
    1826 William Penn Way

    CHICCO CLUB MEMBERS: If you are a Chicco Club Member, you have 90 days to return your unwanted/unused item.

    GIFT RETURNS: If you received your item as a gift, you have 30 Days to return your item . You must have the packslip or other proof of purchase. You will receive a merchandise credit to our online store.

    EXCHANGES: at this time, you must return the unwanted item to receive credit and place a new order to process an exchange.

    REFUND: Refund will be issued in the same form as original payment unless otherwise noted. It may take up to 14 days to process your return once the product has been received at our warehouse and the return has been approved. You can expect to see a credit refund in approximately 30 days from return receipt. To check on the status, please contact Customer Service at 1-877-424-4226.

    RETURN STATUS: Please reach out to your carrier of choice to confirm that we have received the package. If received, Please call Customer Service at 1-877-424-4226. One of our Chicco experts will gladly look up your return status.

    RETURN FEES: Customer is responsible for all return shipping fees. We recommend you use a carrier with tracking devices such as FedEx or UPS. Chicco is not responsible for lost or stolen merchandise in transit.

    DAMAGED/DEFECTIVE: If your item is damaged or defective, please contact Customer Service immediately and they will assist you.

    EXCLUSIONS: Returns without a valid Return Authorization number will not be accepted. Returns without proof of purchase may be limited. We do not accept returns from other retailers. We do not accept returns of assembled product unless damaged or defective.


    Returns policy for Big Dogs

    Our normal return policy for regular-priced items is 30 days for an exchange or refund. (Shipping, handling, and insurance are non-refundable.) However, all sales are final on clearance-priced merchandise.


    Returns policy for CafePress

    Returns and Exchanges

    Refunds

    CafePress.com offers a 30-day satisfaction guarantee on all products. If you would like to return an item for a refund, please fill out our return request form. We will send you an RMA and instructions on how to send the item(s) back. Shipping charges are not refundable.

    For returns, fill out our contact us form online and select “Exchange/Refund” as the reason for contact.

    Exchanges

    CafePress.com offers a 30-day satisfaction guarantee on all products. If you would like to exchange an item for a different one, please fill out our exchange request form. We will send you an RMA and instructions on how to send the item(s) back. Shipping charges are not refundable.

    For exchanges, fill out our contact us form online and select “Exchange/Refund” as the reason for contact.


    Returns policy for Vitamin Shoppe

    Shop with confidence with our Easy Returns Policy

    Customers may return any opened or unopened merchandise purchased from any Vitamin Shoppe channel to any Vitamin Shoppe store within 30 days. If return unopened and accompanied by a receipt the customer will receive the return in the original form of payment. If opened and accompanied by a receipt, the customer will receive an in-store merchandise credit. If return opened or unopened without a receipt, the customer will receive an in-store merchandise credit for the lowest selling price during the prior 30 days, unless they are a Healthy Awards member in which case the store can look up a customer's purchase history to determine the price that was paid for the item (s).

    Make a Return to any of our The Vitamin Shoppe or Super Supplements Stores:

    Bring your purchase and receipt to any Vitamin Shoppe or Super Supplements store. When accompanied by a receipt the customer will receive the return in the original form of payment. Without a receipt, the customer will receive a merchandise credit for the lowest selling price during the prior 30 days, unless they are a Healthy Awards member in which case the store can look up a customer's purchase history to determine the price that was paid for the item (s). Online orders paid for with PayPal can be returned to one of our stores. Please note that whether the item is opened or unopened the customer will be refunded via an in-store merchandise credit.

    To find a store near you, use our handy store locator found at [https://www.vitaminshoppe.com/sl/store-locator].

    Don't Live Near One of Our Stores? Make a Return By Mail:

    For purchases shipped to your home, send your purchase and receipt to our Returns Department. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping.

    You may ship your return to either our Ashland, VA or our Avondale, AZ distribution centers.

    The Vitamin Shoppe®
    Attention: Returns Department
    112 The Vitamin Shoppe Way
    Ashland, VA 23005

    The Vitamin Shoppe®
    Attention: Returns Department
    925 N. 127th Avenue
    Avondale, AZ 85323

    What should I do if my items arrive damaged or defective?

    We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please e-mail us at customercare@vitaminshoppe.com or call us at 1 (800) 223-1216. Give us your name, order number and the item number that was damaged and we will arrange for the damaged item to be replaced immediately.

    Can I return products I ordered through the web or over the phone to a retail store?
    Yes. You can return a product purchased on our website or over the phone to a retail store for exchange or return. You must however, bring the credit or debit card you used to make the purchase to receive a credit if applicable.

    Still have questions?

    Our knowledgeable Customer Care Health Enthusiasts are ready to help, every day from 9:00 AM - 9:00 PM EST. Please visit our Contact Us page at [https://www.vitaminshoppe.com/u/contact-us.jsp] where you can connect via phone, email or live chat.


    Returns policy for Fit & Fresh

    Your Name*

    Email Address*

    Phone Number*

    Order Number (WEB####)*

    Total # of items you wish to return*

    Item number(s) & item name(s) you wish to return*

    Reason for Return*


    Returns policy for Tervis

    You may return your order with your sales receipt or packing slip within 30 days from your date of purchase for the refund of the sale price and tax of the purchase (shipping charges will not be refunded). Please note that non-defective returns must be returned in new and unused condition along with its original packing materials. Mail-in returns will be processed within 30 days of receipt. Please allow 5-7 days for credit to process.

    - If your order originally received free shipping because it met the offer requirements, but will no longer meet the requirements after we receive the returned item(s), Tervis will refund the sale price of the returned item, minus the cost of the shipping charge valued at the new order sub-total.
    - Please Note: Personalized & customized items are non-refundable.

    30-day return & exchange form (http://www.tervis.com/docs/default-source/default-document-library/dtc401_consumer_merchandise_return.pdf?sfvrsn=2)

    Returns should be mailed with the completed form to:

    Tervis Tumbler Company
    Returns Department
    201 Triple Diamond Blvd
    North Venice, FL 34275

    For information about replacement of a defective product: made for life™ guarantee (http://www.tervis.com/guarantee).
     


    Returns policy for Bodybuilding

    Our goal is to make sure you are completely satisfied with the items you order and your experience with Bodybuilding.com. Depending on the reason for the return and the condition of the product, there may be several options available to you.

    - If you would like to return an unopened product for any reason, we can either issue a refund to your method of payment, or we can apply an in-store credit to your account that you can use towards a future purchase. The refund issued or in-store credit applied is for the price of the product only and does not include any shipping fees charged for delivery.

    - If you would like to return a product that you’ve opened, we can apply an in-store credit to your account that you can use towards a future purchase. The in-store credit applied is for the price of the product only and does not include any shipping fees charged for delivery.

    - If a product you receive is damaged during shipment, arrives after its expiration date, or is not what you ordered, we can send a replacement right away and provide a prepaid return label for our U.S. and E.U. customers to retrieve the item.

    - If a clothing item (i.e., belt, posing suit, shirt, etc.) doesn't fit properly, we'll gladly issue an in-store credit to your account for a different size, but must charge for the new shipping fee and the return shipping cost.

    - If the item you’d like to return was ordered more than six months ago, or if the item was purchased using in-store credit as part of a previous exchange, we cannot accept the return or issue a refund for any reason.

    To begin processing any type of return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product.

    To speed up the returns process, please return the product along with a copy of your invoice to the same warehouse that shipped your original order with "Attention: Returns" on the address label. (Returns sent to a different warehouse than the one that originally sent your order will not be accepted.) To determine which warehouse shipped your package, look at the top left corner of the shipping label on the outside of box or on the packing slip sent inside the box. To find the address for each warehouse location, visit our warehouse locations (http://www.bodybuilding.com/store/help/warehouseaddress.html) page.

    When returning an item, we highly recommend using a shipping method that provides step-by-step tracking information to help ensure its safe arrival. We apologize, but we are not responsible for the amount of time it takes for an item to be returned to our facility, or if the item is lost or damaged during the return process.

    Once we have received the product and the return has been processed by our warehouse, we can issue the refund or award the in-store credit to your account. Please note that we are unable to accept returns that are dropped off by a customer at any of our warehouse locations.


    Returns policy for Beauty Bridge

    Returns
    As part of our commitment to 100% satisfaction with your purchase, Beauty Bridge gladly accepts returns for products within 30 days of the receipt of an order.


    How to Make a Return

    We recommend that you review our Return Policy below before making any return.

    1. Obtain Return Merchandise Authorization Number(RMA#). You can get an RMA# by either calling us 973-447-2441 or filling out the RMA# Request Form on this page.
    2. Pack the item(s) securely in the original product packaging, if possible. Please include all parts, and accessories.
    3. Include a copy of your invoice and please describe a brief explanation of why you are returning the product. If you still have label with return address provided on your invoice please affix and mark RMA# on return package.
    4. Mail your return to:


    Beauty Bridge
    Attn: Return Dept.
    639 Passaic Avenue
    Nutley, NJ 07110

    Customers pay for return shipment charges. We recommend to use a trackable and/or insured shipping method as we are not responsible for lost return shipments.

    It takes up to 5 business days to process the return and credit your account, though it may take longer the credit to appear on your credit card statement. We will notify you via e-mail once your return has been processed.

    Policy

    After the grace period 30 days of receipt date of your package, we can no longer accept the returns.
    Customer must obtain an RMA# within the 30 days of receipt of their order either by calling 973-447-2441 or filling out the form on this page. Return shipment without RMA will not qualify for a credit.
    Returned products are subject to inspection by Beauty Bridge staff. All parts, pieces, printed materials, promotional items, e.g. gift with purchase and any original product packaging must be returned. Returned products may not be altered, over 50% used, or damaged. Multiple RMA requests for the same products are subject to review by Beauty Bridge. We reserve the right to deny multiple refunds on products purchased and returned more than once.
    Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.
    We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
    Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you may qualify for a refund, contact Beauty Bridge Customer Service by email or at 973-447-2441.
    Customers pay for return shipment charges.
    Returns will be processed and approved credits issued within five business days of receipt.


    For the case that we shipped an incorrect product(s) or the product(s) is damaged in shipping. Please notify us immediately via email or call 973-447-2441. We will immediately re-ship the replacement(s) at no additional shipping charge to you along with return label (if applicable). Once you receive the new item(s), please use the return label to return the incorrect product(s) or damaged item(s) back to us to avoid the charge for the replacement(s).

    Refused/Return to Sender Delivery Shipments due to wrong/incomplete address that are returned to Beauty Bridge will be assessed up to $20 non-delivery fees plus original shipping Beauty Bridge paid to carrier to ship that order.

    Note: Due to individual manufacturer guidelines, we are unable to accept used/tampered returns on specific products (e.g. Fragrances & Fragrance Sets which includes EDT, EDP and Perfume Oil, All Haircare Products). 
    These particular manufacturers are excluded from Beauty Bridge's return policy: AminoGenesis, Bare Escentuals, Beauty Buffet Makeup, Jane Iredale, June Jacobs, Joey New York, Peter Thomas Roth and SkinMedica.

    Exchange:

    Please note that we do not offer exchanges. If you would like you can place in a new order for the item you want.


    Returns policy for Only Natural Pet

    100% GUARANTEE

    Return Policy

    Guarantee: You may return any product for any reason within 60 days of receipt for a full store credit equal to the amount paid for the product (not including shipping charges). The store credit will be automatically applied to your next order.

    Return Procedure: You must request a return authorization number before returning the product in order to receive store credit. You can request a return authorization number by filling out our return request form (http://www.onlynaturalpet.com/help/returnrequest.aspx) or calling us at 888-937-6677 and pressing (3) for Credits & Returns. Please make sure to indicate your order number if possible, and the item(s) you wish to return. We will provide you with a return authorization number, which you must write on the outside of the package containing your returned item(s) and send to:

    Only Natural Pet
    20 Bowen St
    Longmont, CO 80501

    The customer is responsible for all return shipping charges.

    Mis-shipment:  If you have received an incorrect item, please fill out our return request form (http://www.onlynaturalpet.com/help/returnrequest.aspx) or call us at 888-937-6677 and press (3) for credits and returns. Please reference your order number and we will provide instructions for returning the item and obtaining the correct replacement. All items must be reported within the 60 day return policy period.

    Exchanges: Ordered the wrong size or item? Simply place an order online for the correct item and return any item(s) that you do not want in their original condition following the instructions above.

    Refused Delivery: If your order is refused upon delivery and returned to us, we will charge a restocking fee of $15 plus any return shipping charges. If your order is returned to us because of a mistake in the address that was entered by you, we will have to charge you for the return shipping charges (no mail receptacle, no apartment number, moved, etc.) Please note: if UPS is late due to UPS error we will assist in recouping a shipping refund from them for you, so please accept the late package instead of refusing it.

    Cancelled Orders: Please be aware that we process orders the same day they are placed, so you may not be able to cancel your order after it is placed. If you request to cancel your order and it is boxed and waiting for pick up by the delivery service, you will be refunded the amount of the order less a restocking fee of $15.

    Boulder Store Pickup: If you choose Boulder Store Pickup as your shipping option, you will receive an email when your order is ready. If your order is not picked up within two weeks, it will be restocked and you will be subject to a $15 restocking fee.


    Returns policy for KEETSA

    Delivery & Returns

    Delivery

    • Keetsa delivers free of charge to the 48 contiguous states of the U.S. If you live outside the 48 contiguous states, please email Keetsa Customer Service at contactus@keetsa.com [/pages/contact-keetsa] or call us at 1.877.753.3872 for a shipping quote. 

    • Keetsa also delivers, with additional shipping fee, to Hawaii, Alaska and most parts of Canada. Add the items in the cart and enter the shipping address information to view the estimated shipping fee to your destination. 

    • We ship most orders via FedEx Ground from our warehouse in California. Delivery can take 5 to 7 business days. 

    • Please double check your shipping address to make sure the information is entered correctly.Keetsa is not responsible for any order that is lost due to incorrect shipping or contact information that a customer has provided.If you need to change the shipping address, immediately alert Keetsa by emailing contactus@keetsa.com [/pages/contact-keetsa]. Keetsa will do its best to redirect the package,but is not responsible for any unexpected delivery issues, including loss of the package, during this process

    • A FedEx tracking number will be emailed to you after your order ships, usually one to two business days after the order is placed. Using this tracking number on FedEx.com, you will be able to determine when the item is scheduled to be delivered. FedEx will not guarantee delivery at a certain time or alert you before the delivery. Fedex agent will not set up or remove the mattress, frame or any other product.

    • Fedex will leave the package outside of your home if no one is there to accept it. If your shipping address is in a theft prone area or if you feel there is anyrisk to leaving the package outdoors for a period of time, be sure to request that the order be signature required by emailing contactus@keetsa.com [/pages/contact-keetsa].Keetsa is not responsible for any damage or loss of product caused by an order being left outside your home.

    • If you are in the Bay Area, Los Angeles, or in New York City, and you require special delivery, please call a Keetsa Sleep Shop in your area. Special delivery services are subject to an additional fee.

    • Shipping delays owing to stock shortage or other unexpected occurrences are very rare, but we will promptly notify you if we anticipate any such delays.

    • Keetsa is not responsible for shipping delays and does not guarantee a specific shipping time, timeframe, or date of delivery.

    If you need faster shipping, please email Keetsa Customer Service at contactus@keetsa.com [/pages/contact-keetsa] or call us at 1.877.753.3872 for a quote on express shipping.

    Order cancellation

    • Please notify us of your cancellation request by email at contactus@keetsa.com [/pages/contact-keetsa]

    • If you cancel an order for an item that has been shipped, you will be charged a return fee. 

    • The item you are returning must be returned in the original packaging for your refund to be processed. It may take up to two weeks to see the refund on your credit card statement. 

    Return Policy

    We are dedicated to providing the most comfortable, durable, and affordable sleep products on the market today. Our commitment to you and to the environment are the hallmarks of our business credo. Bottom line: to the best of our ability, we want to make you happy. Sleep is personal and it can take up to 30 nights for your body to adjust to a new mattress. We do not offer comfort guarantees, but we do sell comfort layers that can make your mattress softer. Please call us at 1.877.753.3872 or email us at contactus@keetsa.com [/pages/contact-keetsa] so our experienced sleep guides can assist you.

    Which Keetsa product would you like to return?

    • Returns of mattresses, box springs, comfort layers, and pillows. 

      You have up to 90 days from your date of purchase to return your Keetsa mattress, box spring, comfort layer, or pillow. We require that you use your Keetsa product for a full 30 days before contacting us about a return. And call us before you make that decision. One of our experienced sleep guides will be happy to discuss options for any comfort issues you might be having. If you do decide to return, your purchase price will be refunded (less a 10% processing fee).

    • Returns of bed frames, bedding, pet beds, and Giving Kandles. 

      You have up to 30 days from the date of your receipt to return bed frames, bedding, pet products, and Giving Kandles. If the item is unused and in the original package, we offer a full refund of the purchase price if you return them to the store. If the item has been used, you will be charged a return processing fee of 10% of the value of your purchase. 

    Only Keetsa products purchased directly from a Keetsa Sleep Shop or Keetsa.com are covered by the terms and conditions detailed on this website. If you have purchased a Keetsa product through one of our authorized retail partners, your purchase is subject to the terms and conditions of that authorized retailer, which may differ from Keetsa’s policies.


    Returns policy for SmartHome

    RETURNS & EXCHANGE POLICY

    WAREHOUSE PRODUCTS

    PRODUCT REFUND

    Your return must be within 30 days of shipped date, in new condition and in the original packaging (refunds exclude shipping fees).
    Credit card purchases will be refunded back to the original card. Purchases made with checks, cash, or money orders will be refunded by check.
    After 30 days of shipped date, no refund will be processed by Smarthome – if the product is defective, requires an exchange or falls under warranty Smarthome will direct you to the manufacturer for further information.
    Smarthome does not in any way imply that the manufacturer will provide a refund, exchange or warranty claim.
    DEFECTIVE PRODUCTS / EXCHANGES / WARRANTY ISSUES
    Defective items returned within 30 days of shipped date will be replaced at no cost to you – Smarthome will pay for shipping expenses on the replacement of defective products.
    After 30 days of shipped date, no exchange will be processed by Smarthome – if the product is defective, requires an exchange or falls under warranty Smarthome will direct you back to the manufacturer for further information.
    Smarthome does not in any way imply that the manufacturer will provide a refund, exchange or warranty claim.
    OPEN BOX PRODUCTS
    Clearance items are not eligible for refund or exchange – all sales are final.
    INSTEON PRODUCTS
    Most INSTEON products carry a 2 year warranty and may be returned or exchanged by calling the INSTEON Support Line at 1-800-762-7845.
    EXCEPTIONS
    A very select amount of warehoused products are available that Smarthome WILL NOT process refunds or exchanges for defective merchandise – these product sales are final
    These include products in which the manufacturer will handle defective merchandise directly, books, software, food related products, pet waste related products, etc.
    These products will be clearly identified at the bottom of the DETAILS section of the product page with the following statement:
    Smarthome does not accept returns or issue refunds for this product – any defective exchanges or warranty claims for this product must be obtained directly through the manufacturer. Smarthome does not in any way imply that the manufacturer will provide a refund for the product.


    DIRECT SHIP & SPECIAL ORDER PRODUCTS

    PRODUCT REFUND
    Direct Ship & Special Order Products are not available for a return to Smarthome for a refund
    Smarthome does not in any way imply that the manufacturer will provide a refund, exchange or warranty claim.
    DEFECTIVE PRODUCTS / EXCHANGES / WARRANTY
    If the product is defective, requires an exchange or falls under warranty Smarthome will direct you to the manufacturer for further information.


    INTERNATIONAL RETURNS

    Our return guarantee does not include freight charges for international returns. If for any reason you choose to return a product from outside the United States, international shipping charges must be pre-paid.


    FOUND IT LESS EXPENSIVE SOMEWHERE ELSE?

    If within 30 days of shipped date of your order you find an identical new product in any national print advertisement for a lower price, send us the printed ad and we'll promptly refund the difference. Your 100% satisfaction is our goal.

    RETURNS PROCESS

    Please first verify if your product is available for a return or exchange
    If your product is available for exchange, login to your account and select My Orders from the navigation on the left. View the order containing the items you wish to return then go to 'return' on the upper right near the order number. Please note that only orders that have been completed (delivered) can be returned online. If your order is still processing or in-transit you will need to contact our Customer Solution Center at 800-762-7846, Mon-Fri 5:00am-7:00pm and Sat 6:00am-3:00pm (all times PT) to start your return process.
    For INSTEON product returns or exchanges, contact our INSTEON Support Line at 800-762-7845, Mon-Fri 5:00am-7:00pm PT. You'll need the revision number from each product you wish to return. If you're unsure of the revision number please see instructions for locating INSTEON product revision numbers.
    Once you receive your RMA #, write it on the outside of the box & include a copy of your invoice.

    Send Returns to: 
    Smarthome Returns Dept
    16542 Millikan Avenue
    Irvine, CA 92606


    Returns policy for Life is Good

    RETURN POLICY

    When you’re happy, we’re happy. Life is Good stands behind the quality of the products we sell and we truly hope you enjoy your purchase. If you are unsatisfied for any reason, return your merchandise by following the easy steps below:

    Fill-out the returns and exchange form on the back portion of your packing slip and indicate what you are returning or exchanging. Please indicate if this order was a gift. To ensure a prompt and accurate returns process, we ask that you include your order number on the return form. To access your order number, simply Log into your account.

    Tear the form along the perforation and be sure to include it in your package. For your convenience, we have supplied a postage paid return label in with your original order. If you do not have the mailing label from the original packing slip please use a signature required service such as FedEx or UPS to send your return back to us. Please do not use USPS. If you choose to use USPS, Life is good® cannot guarantee delivery of your package. You will be responsible for paying all return shipping costs up front. Please ship your return to:
    Lifeisgood.com
    15 Hudson Park Drive
    Hudson, NH 03051
    We will do our best to process your return or exchange within 7 business days after receipt of the package. Please allow a full billing cycle for credit to appear on your financial statement.

    RETURN RULES

    Returns and exchanges must be made within 60 days of your order date.
    For eligible returns within the United States, a free pre-paid return label in provided in the original order.
    Merchandise must be unused, unworn, and in good condition with the original hangtags and packaging attached.
    No refunds will be given without a receipt.
    Only items purchased through lifeisgood.com may be returned to our online warehouse. Items purchased through any of our wholesale partners must be returned to the place of purchase.
    When we receive your returned merchandise, we will refund you against the original method of payment.
    Shipping and handling costs, gift box costs and other charges are non-refundable.
    Canadian orders can be refunded or exchanged, however shipping costs to Lifeisgood.com and back out will be the responsibility of the customer.
    In the case of damaged items, please call the customer care team at 1-888-339-2987.


    Returns policy for Natalie B. Jewelry

    Return Policy 

    Final Sale: Purchases made with Promotional Codes, Special Orders and personalized items cannot be returned or refunded. Sale and Last Chance Items are all FINAL SALE.

    Special promotions that include free gift(s) with purchase are also Final Sale and cannot be returned or refunded.

    Refunds: For full priced items, you MUST obtain Return Authorization Approval within 48 hours of receiving your delivery. We will not accept any return for refund requests after 48 hours.

    Request a Return Authorization by email: orders@nataliebjewelry.com

    You will have 7 days from the date of delivery to send back your item/s. If received after 7 days or requested after 48 hours, only store credit will be issued. All returns for store credit must be received in 15 days from the date of delivery, otherwise the items will be returned to you. Please Note: original shipping charges are non-refundable.

     All Returns Must Meet the Following Requirements:

    • Only full priced merchandise is eligible for return.
    • Only unworn and originally packaged items will be accepted.
    • If the original packaging, RA form, and invoice are not included with your return, a restocking Fee of $8 will be deducted from your refund or store credit.

    *Any return that does not meet the above criteria will be sent back to the customer, as we do not sell used merchandise.

     Although all merchandise is inspected for defects and damages, should anything be shipped and received damaged, Natalie B. Jewelry must be informed via email within 48 hours of delivery. Damaged goods due to negligence on the recipient's behalf will not be accepted for return.

     How should I send my Return back?

    Once your RA has been approved, you will receive an RA form and further information. You are welcome to use the shipping method of your choice. We recommend obtaining a tracking # and insurance, as Natalie B. Jewelry is not responsible for lost, damaged, or stolen return packages. In your return package, please include unworn merchandise in original packaging, a copy of your receipt, and completed Return Authorization form. An email confirmation will be sent upon arrival of merchandise.

    Questions? contact us: orders@nataliebjewelry.com 

    Shipping & Delivery:

    We proudly ship all orders within 1-3 business days of placement. If an item sells out and becomes back ordered you will be informed of the shipping delay. Please double check your shipping information, as we are NOT responsible for incorrectly input shipping addresses.

    Domestic

    All domestic orders ship USPS priority mail. Please allow 1-3 business days for Natalie B. Jewelry to process and ship orders. Once orders are processed,customers will receive an email from USPS confirming shipping along with a tracking number. Upon shipment, please allow 1-3 business days to receive.

    Please Note: Natalie B. Jewelry is not responsible for lost or stolen packages.

    International

    All international orders ship USPS for a flat rate of $25. To keep costs down, we ship USPS priority mail. As a result, Natalie B. Jewelry does not receive tracking numbers and cannot take responsibility for lost or stolen goods once they leave the United States. We offer a flat rate express option with tracking and insurance for $45.00 and the customer will be notified with that tracking number upon shipment.

    Please note that delivery is contingent upon the time it takes to pass through customs. Natalie B. Jewelry does not have access to information on how long packages take to pass through customs, so please be patient.

    Please Note: Natalie B. Jewelry is not responsible for lost or stolen packages.

    International orders may require additional information and therefore can delay processing. If there are any issues, Natalie B. Jewelry will contact customer via email.

    Orders are subject to additional taxes, duties, or custom fees which may be levied once shipment reaches destination country. Natalie B. Jewelry is not responsible for any charges imposed by destination country. Customer is responsible for paying any charges for customs clearance. For additional information on these charges, please contact your local customs office.

    By law, Natalie B. Jewelry must declare all items at their full price and cannot alter the amount to decrease customs fees.

    International returns for any reason (including unclaimed packages) are at the expense of the customer. We recommend using a shipping courier with tracking services to ensure the shipment of your return.

    Price Adjustments

    If you purchase an item that at a later date goes on sale, we are unable to honor the lower price unless it was purchased within 24 hours. The difference will be provided via Merchandise credit. Price adjustments on special promotions/codes are only made if items were purchased within 24 hours of the promotional period.

    Repairs

    Natalie B. prides itself on the quality of its merchandise. If your item does break within one year of purchase date and you would like to repair, Natalie B.Offers a one-time repair fee of $15.00. You must have proof of purchase from Natalie B. Jewelry. The item must be repairable and we must have the necessary components. Stones and certain elements may not be available, but we will do our best to accommodate you.

    We carefully inspect each item prior to shipping to ensure it arrives to you in excellent condition. Items purchased through other retailers must be returned for repair to the store where the item was purchased.

    Please email orders@nataliebjewelry.com and request a Repair Authorization Form. You are responsible for shipping charges to our Studio.

    QUESTIONS?

    CONTACT US: ORDERS@NATALIEBJEWELRY.COM


    Returns policy for Jo-Ann

    Returns with a smile are super easy!  You can return any JOANN purchase any time with no hassle.

    RETURN IN-STORE

    Take any in-store, online or Buy Online Pick-up In-Store purchase to any JOANN store for a hassle-free refund with a smile.  Returns made with the receipt will be refunded in the original method of payment, by exchange or a store credit. Receipts for online purchases, including Buy Online Pick-up In-Store purchases, can be looked up in-store using your JOANN.com order number.  Gift Card & PayPal orders are refunded with a new JOANN Gift Card.  If you don’t have a receipt, choose an exchange or store credit based on the lowest price of the last 90 days.  Photo ID required.  

    RETURN BY MAIL

    You can return online purchases by mail by completing the form provided in your shipment.  If your shipment came with a return label, $7.95 will be deducted from your return. Or, you can return the item on your own to the address listed on the packing slip. Your order may have been shipped to you from multiple locations, so please verify the return shipping address on each packing slip for details on where to ship the items you wish to return. In-store purchases cannot be returned by mail.

    How We Process Your Refund

    We refund the cost of the returned merchandise, minus the $7.95 return shipping fee, as soon as we receive the return shipment, and we will send you an email to confirm that the return has been completed on our end. Refunds are in the form of original payment, so please note that your credit card company may take up to 10 additional business days to post the refund to your account. If the original form of payment was a gift card, a new gift card will be mailed to you within two to three weeks. 

    If the online return is a result of our error, the original shipping and return shipping charges will also be refunded. Personalized fabric and custom upholstered headboards purchased online cannot be returned.

    Got questions? We’ve got answers.  Just send an email to Customer Service for assistance at customer.service@joann.com

    Please note: We reserve the right to research the original purchase, and to limit or decline refunds. Lost or damaged merchandise return cards are not replaceable. Gift cards and store credit / merchandise return cards are not redeemable for cash, unless required by state law


    Returns policy for Saks Fifth Avenue OFF 5TH

    We want you to be pleased with your purchase. We will gladly exchange, replace or credit your purchase when it is returned to Saks Fifth Avenue OFF 5TH in saleable condition within 30 days from the date of purchase. (Certain exclusions apply.) Proof of purchase is required. Merchandise must be in saleable condition, unless defective when sold, and all tickets must be attached to each item. Simply follow the guidelines below.

    If you decide to return one or more items purchased as part of a Buy One Get One (BOGO) or other dollar or percentage off promotion, a pro-rated portion of the purchase price will be returned to you unless all of the qualifying items are returned.
    We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at Saks Fifth Avenue OFF 5TH or at saksoff5th.com.
    Sales to individuals whom management believes are resellers or bulk purchasers are final sales. No exchange or return privileges will be granted.

    Returns:

    In-Store:

    You may return eligible items to any Saks Fifth Avenue OFF 5TH store with the Return Form shipped with your order.

    By Mail:

    Complete the Return Form included with your order and indicate the method by which you wish to be credited.
    Enclose the Return Form with your shipment.
    For future reference, retain the first page of the Shipping Summary included with your order.
    Affix the pre-paid return label to the outside of your package and send via U.S. Mail or FedEx (we provide insurance); a $9.50 return postage charge will be deducted from your refund. If you choose to ship your return via a different carrier, please insure the package and ship to:

    Saks Direct - Returns
    1 Walden Books Drive
    LaVergne, TN 37086

    Exchanges:

    In-Store:

    You may exchange your merchandise at any Saks Fifth Avenue OFF 5TH store. Simply bring your merchandise and the Return Form shipped with your order.

    By Mail:

    If you wish to get a different item or size, please return your original merchandise and place a new order by calling 1.866.601.5105. You will receive a refund for the returned merchandise as soon as it is processed. Standard shipping will be provided free of charge on your new order.